NHS 111 Clinical Advisor

Job summary

This is an excellent opportunity to build on yourNursing or Paramedic experienceand to continue to deliver outstanding patient care without the physical demandof acute work.

We have exciting news:we are introducing a new red zone weekend rate(from Fridays 18:00 to Mondays 7:00am) of£29.54.We offer competitive rates, equivalent to band 7 and band 8a. Typically, a Clinical Advisor could earn anywherebetween £49,400 to £56,140 working full time equivalent of 38.5 hours per week.

You`ll receive:

• Pay:£23.62per hour(7am-11pm) and£26.86 per hour(11pm-7am), with further pay enhancements of£29.54 per hourwhen workingbetween Friday 18:00 to Monday 7:00am
• Any training hours will be paid at£23.62per hour
• 25 days annual leave, increasing with service up to 28 days per year + bank holidays.
• Guaranteed regular breaks+ potential to work from home
• A strong, stable infrastructure to ensure comprehensiveclinical guidance, support and safety, with excellent opportunities forongoing career progression
• Practice Plus Group benefits includingcompany pension scheme, life assurance, cycle to work scheme, retail discounts,and anemployee assistance programme for you and your family.

Main duties of the job

What your typical day looks like

• You will be working with patients and providing them withtelephone triageusing the NHS Pathways systems.
• In 111 we get calls about pretty much anything, henceno two-days will be the same.However, youwill receive a lot of support from the software systems as well as your team.
• You will be able toplan your working hoursto fit with your lifestyle and log off when your shift is over.
• You will report into the Clinical Team Leader and Clinical Leads,have regular 1:1 meeting. You will benefit from coaching, mentoring and development plans to support your career aspirations.

You`ll be trained on NHS Pathways systems, a recognisable licence that you`ll receive on completion of training. Our two training options are:

• Full-TimeMonday-Friday (9am-5pm) for 4 weeks
• Part-TimeTues, Weds, Thurs (6pm-9.30pm) and Sat-Sun (9am-5pm) for 5 weeks

You must be able to attend every training day. This is followed by a further eight weeks support before you can be signed off to work on your own. Post training, you will work your bespoke shift pattern,we offer part-time of full-time hours ranging from 16 - 38.5 hoursper week.

We valuework life balance and create bespoke rota patternsto fit around yours needs however at the moment we require more cover during evenings and weekends.To be able to work from home you`ll have to work from the office for at least the first 6 months of employment.

About us

• The successful candidate will have the following skills and experience:

  • Good level of education
  • Ability to write reports, business correspondence, and procedure manuals
  • Experience of working with sophisticated IT and telephony supported applications, programming call flows and maintaining agent skill sets.
  • Understanding of call centre metrics and resource planning methods
  • Experience of managing large teams within a high volume, process orientated call centre or similar Urgent Care environment
  • Excellent people management skills and performance management skills
  • Professional and driven, yet communicative and highly approachable

  We are looking for:

  • UK Registered Nurse (NMC) or Paramedic (HCPC) with appropriate post-registration acute Primary Care experience.
  • Excellentlistening and communicationskills, with good IT and keyboard skills.
  • A realpassionfor providing outstanding patient care, with a commitment to making the most of continuous learning withina well-structured, well-supported team.
  If you'd like to learn more about this role, or have any questions, please contact Valentin on valentin.baciu@practiceplusgroup.comPractice Plus Group is committed to creating a diverse environment and we are proud to be an equal opportunity employer.