NHS 111 Clinical Advisor

Practice Plus Group

Information:

This job is now closed

Job summary

This is an excellent opportunity to build on yourNursing or Paramedic experienceand to continue to deliver outstanding patient care without the physical demandof acute work.

We have exciting news:we are introducing a new red zone weekend rate(from Fridays 18:00 to Mondays 7:00am) of£29.54.We offer competitive rates, equivalent to band 7 and band 8a. Typically, a Clinical Advisor could earn anywherebetween £49,400 to £56,140 working full time equivalent of 38.5 hours per week.

You`ll receive:

  • Pay:£23.62per hour(7am-11pm) and£26.86 per hour(11pm-7am), with further pay enhancements of£29.54 per hourwhen workingbetween Friday 18:00 to Monday 7:00am
  • Any training hours will be paid at£23.62per hour
  • 25 days annual leave, increasing with service up to 28 days per year + bank holidays.
  • Guaranteed regular breaks+ potential to work from home
  • A strong, stable infrastructure to ensure comprehensiveclinical guidance, support and safety, with excellent opportunities forongoing career progression
  • Practice Plus Group benefits includingcompany pension scheme, life assurance, cycle to work scheme, retail discounts,and anemployee assistance programme for you and your family.

Main duties of the job

    What your typical day looks like

    • You will be working with patients and providing them withtelephone triageusing the NHS Pathways systems.
    • In 111 we get calls about pretty much anything, henceno two-days will be the same.However, youwill receive a lot of support from the software systems as well as your team.
    • You will be able toplan your working hoursto fit with your lifestyle and log off when your shift is over.
    • You will report into the Clinical Team Leader and Clinical Leads,have regular 1:1 meeting. You will benefit from coaching, mentoring and development plans to support your career aspirations.

    You`ll be trained on NHS Pathways systems, a recognisable licence that you`ll receive on completion of training. Our two training options are:

    • Full-TimeMonday-Friday (9am-5pm) for 4 weeks
    • Part-TimeTues, Weds, Thurs (6pm-9.30pm) and Sat-Sun (9am-5pm) for 5 weeks

    You must be able to attend every training day. This is followed by a further eight weeks support before you can be signed off to work on your own. Post training, you will work your bespoke shift pattern,we offer part-time of full-time hours ranging from 16 - 38.5 hoursper week.

    We valuework life balance and create bespoke rota patternsto fit around yours needs however at the moment we require more cover during evenings and weekends.To be able to work from home you`ll have to work from the office for at least the first 6 months of employment.

About us

The successful candidate will have the following skills and experience:

  • Good level of education
  • Ability to write reports, business correspondence, and procedure manuals
  • Experience of working with sophisticated IT and telephony supported applications, programming call flows and maintaining agent skill sets.
  • Understanding of call centre metrics and resource planning methods
  • Experience of managing large teams within a high volume, process orientated call centre or similar Urgent Care environment
  • Excellent people management skills and performance management skills
  • Professional and driven, yet communicative and highly approachable

We are looking for:

  • UK Registered Nurse (NMC) or Paramedic (HCPC) with appropriate post-registration acute Primary Care experience.
  • Excellentlistening and communicationskills, with good IT and keyboard skills.
  • A realpassionfor providing outstanding patient care, with a commitment to making the most of continuous learning withina well-structured, well-supported team.

If you'd like to learn more about this role, or have any questions, please contact Valentin on valentin.baciu@practiceplusgroup.comPractice Plus Group is committed to creating a diverse environment and we are proud to be an equal opportunity employer.

Date posted

09 October 2024

Pay scheme

Other

Salary

£23.62 to £29.54 an hour £49,400 to £56,140

Contract

Permanent

Working pattern

Full-time, Part-time, Flexible working, Home or remote working

Reference number

E0314-24-4533

Job locations

Practice Plus Group

Catbrain Lane

Bristol

BS10 7TQ


Job description

Job responsibilities

JOB SUMMARY

You will be responsible for assessing callers with a wide spectrum of clinical conditions; advising them on home care management, next steps and referring them on to further care when appropriate. The computer-based clinical decision system will facilitate and support the advice given.

IUH / NHS 111 clinical advisors are required to work as part of a multidisciplinary team within the service provided by providing high-quality, evidence-based healthcare to the immediate needs of the patient.

You will demonstrate a commitment to a high-quality service, excellence in clinical practice and continuous professional development, which are all integral to the role and the development of the service.

Principal duties and responsibilities:

1.0 Call Handling

Receive requests for assistance, treatment or care at IUH / NHS 111 call centres. This includes front-ending of calls, clinical validation and assessment and provision of support and advice to other call-handling staff (via clinical advice line).

Interact with individuals using telecommunications. You will manage the calls in a controlled, professional and courteous manner, treating all patients with compassion, empathy and respect. You will receive calls from patients, carers, colleagues, other healthcare professionals and undertake an assessment of presenting concerns using a CDSS.

Communicate effectively in a healthcare environment with colleagues as well as callers to the IUH / NHS 111 service. You will need to adjust the way you communicate to fit their knowledge and deal with callers with empathy and understanding. You will accurately record and check or amend details on the call logging computer system as well as verifying caller responses.

Assess an individuals health status, using clinical knowledge, probing and advanced communication skills in order to make decisions on the most appropriate action and provide effective homecare advice to callers. You will facilitate the patient pathway through primary, secondary, community and tertiary care. This may need you to retrieve and reconcile information about an individuals medication escalating appropriately as necessary.

Communicate risks to health, wellbeing and safety to a range of individuals and advise how the risks can be prevented, reduced or controlled - ensure safe and effective evidence-based healthcare advice is offered, using a CDSS or another clinical support system. Use negotiation skills when necessary to establish agreement with patients on appropriate course of action to take for level of care determined. Where possible assist patients in the correct use of primary care and emergency care services and other healthcare related organisations.

Support the safeguarding of individuals following local protocols and standards. You will relate to others in ways which support rights, inclusion and wellbeing of individuals, supporting individuals to keep themselves safe.

Contribute to the effectiveness of teams. Work as part of a multi-disciplinary team, actively contributing to service improvements where appropriate. You will assist new members of staff, and provide appropriate clinical advice and support to colleagues on care practices, delivery and service development within your scope of practice. Provide cover for sickness, bank holidays, annual leave of other health advisors and work flexibly across sites as required by the service.

Job description

Job responsibilities

JOB SUMMARY

You will be responsible for assessing callers with a wide spectrum of clinical conditions; advising them on home care management, next steps and referring them on to further care when appropriate. The computer-based clinical decision system will facilitate and support the advice given.

IUH / NHS 111 clinical advisors are required to work as part of a multidisciplinary team within the service provided by providing high-quality, evidence-based healthcare to the immediate needs of the patient.

You will demonstrate a commitment to a high-quality service, excellence in clinical practice and continuous professional development, which are all integral to the role and the development of the service.

Principal duties and responsibilities:

1.0 Call Handling

Receive requests for assistance, treatment or care at IUH / NHS 111 call centres. This includes front-ending of calls, clinical validation and assessment and provision of support and advice to other call-handling staff (via clinical advice line).

Interact with individuals using telecommunications. You will manage the calls in a controlled, professional and courteous manner, treating all patients with compassion, empathy and respect. You will receive calls from patients, carers, colleagues, other healthcare professionals and undertake an assessment of presenting concerns using a CDSS.

Communicate effectively in a healthcare environment with colleagues as well as callers to the IUH / NHS 111 service. You will need to adjust the way you communicate to fit their knowledge and deal with callers with empathy and understanding. You will accurately record and check or amend details on the call logging computer system as well as verifying caller responses.

Assess an individuals health status, using clinical knowledge, probing and advanced communication skills in order to make decisions on the most appropriate action and provide effective homecare advice to callers. You will facilitate the patient pathway through primary, secondary, community and tertiary care. This may need you to retrieve and reconcile information about an individuals medication escalating appropriately as necessary.

Communicate risks to health, wellbeing and safety to a range of individuals and advise how the risks can be prevented, reduced or controlled - ensure safe and effective evidence-based healthcare advice is offered, using a CDSS or another clinical support system. Use negotiation skills when necessary to establish agreement with patients on appropriate course of action to take for level of care determined. Where possible assist patients in the correct use of primary care and emergency care services and other healthcare related organisations.

Support the safeguarding of individuals following local protocols and standards. You will relate to others in ways which support rights, inclusion and wellbeing of individuals, supporting individuals to keep themselves safe.

Contribute to the effectiveness of teams. Work as part of a multi-disciplinary team, actively contributing to service improvements where appropriate. You will assist new members of staff, and provide appropriate clinical advice and support to colleagues on care practices, delivery and service development within your scope of practice. Provide cover for sickness, bank holidays, annual leave of other health advisors and work flexibly across sites as required by the service.

Person Specification

Qualifications

Essential

  • Qualifications Registered nurse (NMC) or registered paramedic (HCPC)
  • Experience Significant post-registration training/consolidation and experience in at least 2 healthcare settings or specialities (one must be general adult care)
  • Experience of working in a multiprofessional/multiagency environment.
  • Understanding of patient management in primary, secondary and tertiary care setting
  • Training Commitment to continuous learning
  • Proactively maintain knowledge of current developments in clinical practice
  • Practical / intellectual skills Able to stay calm in the event of the unexpected and work under pressure
  • Effective communication and negotiation skills
  • Willingness to participate in service development
  • Sound clinical decision-making capabilities ability to demonstrate critical thinking
  • Awareness of accountability in clinical practice
  • Effective time management and able prioritise work effectively
  • Understanding of confidentiality issues and Data Protection Act Demonstrate interest in and ability to support, coach and mentor others Able to demonstrate initiative and motivation

Experience

Essential

  • Registered Nurse or Paramedic with experience of working in Primary Care
Person Specification

Qualifications

Essential

  • Qualifications Registered nurse (NMC) or registered paramedic (HCPC)
  • Experience Significant post-registration training/consolidation and experience in at least 2 healthcare settings or specialities (one must be general adult care)
  • Experience of working in a multiprofessional/multiagency environment.
  • Understanding of patient management in primary, secondary and tertiary care setting
  • Training Commitment to continuous learning
  • Proactively maintain knowledge of current developments in clinical practice
  • Practical / intellectual skills Able to stay calm in the event of the unexpected and work under pressure
  • Effective communication and negotiation skills
  • Willingness to participate in service development
  • Sound clinical decision-making capabilities ability to demonstrate critical thinking
  • Awareness of accountability in clinical practice
  • Effective time management and able prioritise work effectively
  • Understanding of confidentiality issues and Data Protection Act Demonstrate interest in and ability to support, coach and mentor others Able to demonstrate initiative and motivation

Experience

Essential

  • Registered Nurse or Paramedic with experience of working in Primary Care

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Additional information

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Practice Plus Group

Address

Practice Plus Group

Catbrain Lane

Bristol

BS10 7TQ


Employer's website

https://practiceplusgroup.com/our-jobs/join-our-team/ (Opens in a new tab)

Employer details

Employer name

Practice Plus Group

Address

Practice Plus Group

Catbrain Lane

Bristol

BS10 7TQ


Employer's website

https://practiceplusgroup.com/our-jobs/join-our-team/ (Opens in a new tab)

For questions about the job, contact:

Senior Recruiter - IUC

Valentin Baciu

valentin.baciu@practiceplusgroup.com

07971450929

Date posted

09 October 2024

Pay scheme

Other

Salary

£23.62 to £29.54 an hour £49,400 to £56,140

Contract

Permanent

Working pattern

Full-time, Part-time, Flexible working, Home or remote working

Reference number

E0314-24-4533

Job locations

Practice Plus Group

Catbrain Lane

Bristol

BS10 7TQ


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