Patient Administrator

Job summary

UNLOCK YOUR BEST WORK LIFE + make a difference for every patient Due to the increase of treatments and care we give to patients, our professional and established Patient Administration department is expanding and therefore have a new opportunity for an experienced and detailed Administrator to join the team on a permanent basis!  -Are you a strong, detailed, organised and experienced Administrator who performs their role and plays their part in a team, with genuine interest, focus and tenacity? -Are you able to thrive in a fast paced and challenging environment, yet still ensure every step of every administration process is covered from start to finish?  -Is it time for you to offer your knowledge and skills to an ever-growing organisation who are committed to providing high standards of safe and effective patient care to everyone? If you have answered YES to the above, we have the opportunity for you to join our team based at our Plymouth hospital and be one of our committed Patient Administrators too! This position would suit those with a strong administration background within healthcare but also coming from perhaps case-management / legal / courts or social care remit or even, mortgage administration conveyancing / investments and finance administration!

Main duties of the job

This Patient Administrator position would be ideal for those who have performed the same if not very similar role in the past; managing the booking and potential cancellations of client bookings and all the following ups, documentation, communication and notification that would be involved. 

The main focus of this position would be to very effectively manage the booking of patient appointments, consultations, operations and treatments. You would be accountable for following the Patient Pathway and relied upon to keep track of their movements between departments.

You will be answering and documenting phone calls from patients, GP surgeries and other hospital departments on all aspects relating to booking appointments, patient admissions and patient referral letters.

Through successful training, our Patients Administrators are very knowledgeable and you being confident, will also be providing advice in all matters relating to patient appointments.

Youll be scheduling patients for surgery, co-ordinating and aligning dates and ensuring that the patient meets the criteria required before hand with assistance from the clinical teams. 

Another important requirement of this position would be the booking of outpatient sessions, using the strict booking guidelines adhering to breach dates and ensuring optimal utilisation of clinic, theatre lists and gathering patient information where appropriate for outpatient clinics.

About us

Everything we do is focused on providing a high standard of safe and effective patient care. When youre part of the Practice Plus Group team, you dont just have a job, you have a career!

We work with you to help you grow in your role and take your career in the direction you want to go. If you want to move up the ladder, well support you. If you just want to stay in your role, thats fine too. Well, help you be the best you can be.  

We want our team members to feel motivated and rewarded, so we offer a competitive package of pay and benefits. We also recognise the value of a healthy work-life balance so we always try to be flexible, helping you fit your working life around your home life.

To apply for the role, click on the link below. If you have any questions contact kaleb.gumbs@practiceplusgroup.com.  

All shortlisted candidate will be contacted but please note, Practice Plus Group retain the right to remove the advert prior to the closing date if a suitable candidate is appointed. Our employment offers are subject to receipt of satisfactory pre-employment checks. At Practice Plus Group, we actively promote diversity and equal opportunities.