NHS 111 Health Advisor

Job summary

Have you ever desired to contribute to an exciting service that really makes a difference to everyones lives? This is your chance to train to be a Health Advisor in our 111-contact centre, handling calls from members of the public. Youll learn how to use a state-of-the-art triage tool called NHS Pathways to assess patients over the phone and direct them to the most appropriate care. Although these are not emergency calls, youll also need to be prepared to deal with emotional, distressing or life-threatening scenarios and to arrange for 999 services if required.   Benefits you will receive: 

• An hourly rate £11.48 per hour - daytime and during training (07:00-23:00);
• £14.27 per hour - contractual night rate (23:00-07:00);
• £14.77 per hour - Red Zone weekend rate (subject to T&C's when working more than 26 hours a week)
• 33 days annual leave, Including bank holidays
• Great job security and full support for ongoing career and salary progression into coaching, training and management roles.
• Practice Plus Group wide range of benefits including company pension scheme, life assurance, retail discounts and an employee assistance programme for you and your family. 
• Weekend shifts to help you juggle your other commitments

• Full-Time Monday-Friday (9am-5pm) for 4 weeks 

Upcoming training courses:

Main duties of the job

Your responsibilities will vary which includes following assessment:

• Managing calls from patients and healthcare professionals
• Use computer systems to capture patient information
• Communicate effectively in a healthcare environment with colleagues as well as callers
• If they are well, advice and support on accessing local services such as general practice, dentists, pharmacies and other healthcare services
• Transfer calls to our clinical assessment services which is on hand 24/7 to provide expert advice, assessment and support.
• If they have a query about their medication, immediate support from a pharmacist
• Be required to deal with distressing and emergency situations

Once successful in your Interview, we will invite you to the contact centre to listen to live patient calls with one of our Health Advisor coaches. This will give you an opportunity to immerse yourself in the contact centre environment, hear first-hand the type of cases we receive and ask questions of someone already in the role. This will be subject to you signing a confidentiality agreement.

When completed your training, you can join the team part-time on your pre-discussed shift pattern. However, please note that this is a 24/7, 365-days-a-year service and is particularly busy at weekends and weekday evenings so you should expect to work at these times, plus some bank holidays, which may include Christmas

About us

• What you will need:

  • GCSE/Functional Skills English and Maths at Grade C (or equivalent) or above.
  • Excellent listening and communication skills, ideally with IT and keyboard skills, plus some previous experience of working and communicating with the public.
  • A real passion for helping other people, with the ability to learn all sorts of new skills and to thrive and develop in a fun, friendly, well-supported team.

  Practice Plus Group is passionate about great healthcare. We believe that anyone should be able to access excellent care, whether via the NHS or privately. Our breadth of expertise spans surgery, diagnostics, general practice, offender health and urgent care, with an unrivalled range of different services provided across the country. Were proud to be at the forefront of developing new and exciting ways to support the nations health too, helping patients to maximise their wellbeing and live life to the full.

  This is a fantastic opportunity to join us at Practice Plus Group, the largest independent provider of Healthcare to the NHS and fast becoming the largest provider of NHS 111 services in England. As an innovative we are an award winning provider, with a rating of outstanding with the CQC. We want our team members to feel motivated and rewarded. So we offer a competitive package of pay and benefits. We also recognise the value of a healthy work-life balance so we always try to be flexible, helping you fit your working life around your home life