Patient Experience Coordinator

Job summary

 

UNLOCK YOUR BEST WORK LIFE

+ MAKE A DIFFERENCE TO EVERY LIFE

We have an exciting opportunity for a Patient Experience Coordinator join the team at HMP Bullingdon, a category B prison located located near Bicester. HMP Bullingdon is a male prison with operational capacity of around 1,100.

 This new exciting role puts the patient first, allowing them to shape their medical care and have their issues / complaints heard and investigated. You will be a key member of the healthcare team, ensuring that patients receive the best care possible. 

Hours:   This role is predominantly Monday to Friday, however there is an expectation that you can work occasional weekends.    Salary: This position is full time, youll receive an annual salary up to 26,400 per annum - depending on experience.   How will we support you?

Bespoke induction, including our Introducing Health in Justice training course

Competency framework

Regional and national career development opportunities

Our bespoke Learning Management System to address your learning needs

Support from the wider team

Candidates are required to have a Legal right to work in the UK on a permanent basis and due to the nature of the role, offers of employment will be subject to additional vetting and security checks.

Main duties of the job

As our new Patient Experience Coordinator, your responsibilities will vary. Some of your duties will include:

• Work face to face with patients to improve their care
• Develop and support patient engagement plans, activities and events
• Coordinate patient complaints - logging complaints as needed and hosting concern clinics, responding to complaints and working with the wider team to investigate and resolve any issues
• Produce monthly patient newsletter and health promotion material 
• Support the admin team as required - taking minutes in meetings, maintaining data, answering and directing calls etc

If you are interested in career development, we have a wide range of opportunities for you to develop your skills and experience, which include both internal and external options for development and learning.

It doesnt stop there we also offer:

• Company pension scheme
• 25 days annual leave increasing with service up to 28 days per year, plus public bank holidays
• An extensive range of wellbeing and lifestyle benefits
• Discounts on shopping and leisure activities
• Support to grow in your role and continue your professional development
• Excellent long-term career prospects
• 24/7 employee assistance helpline and financial assistance when you need it

 

About us

The Health in Justice team at Practice Plus Group makes a real difference across over 53 prisons, young offenders and immigration removal centres. Were the UKs leading independent provider of NHS services to over 40,000 patients in secure environments, always putting their needs first, regardless of their background.

Practice Plus Groups purpose is to Unlock your best work life and we stand by our core values:

• we treat patients and each other as we would like to be treated
• we act with integrity
• we embrace diversity
• we strive to do things better together

We are looking for caring, compassionate but also driven professionals who can help us drive our vision for a fair and inclusive healthcare access to all.

Our new Patient Experience Coordinator will:

• Hold an NVQ Level 2 in Business Administration, or equivalent
• Have previous experience within an admin role
• Have experience of patient engagement or complaints management
• Be able to work within a busy prison environment, with competing priorities 
• Be comfortable working with internal and external stakeholders
• Have a non-judgemental approach to patient care

Secure environments are one of the most challenging, yet rewarding places for healthcare professionals to work. If youre looking for a role where you can develop your existing healthcare skills and learn something new every day in an environment that never stands still, then this could be the right opportunity for you.

 

Job description

Job responsibilities

 

UNLOCK YOUR BEST WORK LIFE

+ MAKE A DIFFERENCE TO EVERY LIFE

We have an exciting opportunity for a Patient Experience Coordinator join the team at HMP Bullingdon, a category B prison located located near Bicester. HMP Bullingdon is a male prison with operational capacity of around 1,100.

 This new exciting role puts the patient first, allowing them to shape their medical care and have their issues / complaints heard and investigated. You will be a key member of the healthcare team, ensuring that patients receive the best care possible. 

Hours:   This role is predominantly Monday to Friday, however there is an expectation that you can work occasional weekends.    Salary: This position is full time, youll receive an annual salary up to 26,400 per annum - depending on experience.   How will we support you?

Bespoke induction, including our Introducing Health in Justice training course

Competency framework

Regional and national career development opportunities

Our bespoke Learning Management System to address your learning needs

Support from the wider team

Candidates are required to have a Legal right to work in the UK on a permanent basis and due to the nature of the role, offers of employment will be subject to additional vetting and security checks.

Person Specification

Qualifications

Essential

• Please click the apply button to see the Job Description and Person Specification

Desirable

• Please click the apply button to see the Job Description and Person Specification

Experience

Essential

• Please click the apply button to see the Job Description and Person Specification

Desirable

• Please click the apply button to see the Job Description and Person Specification

Additional Criteria

Essential

• Please click the apply button to see the Job Description and Person Specification

Desirable

• Please click the apply button to see the Job Description and Person Specification