NHS 111 Clinical Advisor � New enhanced pay rates

Job summary

This is an excellent opportunity to build on your Nursing or Paramedic experience and to continue to deliver outstanding patient care  without the physical demand of acute work.

We have exciting news: we are introducing a new red zone weekend rate (from Fridays 18:00 to Mondays 7:00am) of 28 per hour. We offer competitive rates, equivalent to band 7 and band 8a. Typically, a Clinical Advisor could earn anywhere between 47,400 to 54,140 working full time equivalent of 38.5 hours per week.

You`ll receive:

• Pay: 22.39 per hour (7am-11pm) and 25.46 per hour (11pm-7am), with further pay enhancements of 28.00 per hour when working between Friday 18:00 to Monday 7:00am
• Any training hours will be paid at 22.39 per hour
• 25 days annual leave, increasing with service up to 28 days per year + bank holidays.
• Full control over your working hours, with guaranteed regular breaks and as much flexibility as we can provide plus potential for home working.
• A strong, stable infrastructure to ensure comprehensive clinical guidance, support and safety, with excellent opportunities for ongoing career progression
• Practice Plus Group benefits including company pension scheme, life assurance, cycle to work scheme, retail discounts, and an employee assistance programme for you and your family.

Main duties of the job

What your typical day looks like

• You will be working with patients and providing them with telephone triage using the NHS Pathways systems.
• In 111 we get calls about pretty much anything, hence no two-days will be the same. However, you will receive a lot of support from the software systems as well as your team.
• You will be able to plan your working hours to fit with your lifestyle and log off when your shift is over.
• You will report into the Clinical Team Leader and Clinical Leads, have regular 1:1 meeting. You will benefit from coaching, mentoring and development plans to support your career aspirations.

You`ll be trained on NHS Pathways systems, a recognisable licence that you`ll receive on completion of training. Our two training options are:

• Full-Time Monday-Friday (9am-5pm) for 4 weeks 
• Part-Time Tues, Weds, Thurs (6pm-9.30pm) and Sat-Sun (9am-5pm) for 5 weeks

You must be able to attend every training day. This is followed by a further eight weeks support before you can be signed off to work on your own. Post training, you will work your bespoke shift pattern, we offer part-time of full-time hours ranging from 16 - 38.5 hours per week.

Here at Practice Plus group we value work life balance and create bespoke rota patterns to fit around yours needs. We offer flexible working including hybrid or homeworking opportunities. To qualify for home working you`ll have to work from the site for at least the first 6 months of employment. 

About us

The successful candidate will have the following skills and experience:  

• Good level of education
• Ability to write reports, business correspondence, and procedure manuals
• Experience of working with sophisticated IT and telephony supported applications, programming call flows and maintaining agent skill sets.
• Understanding of call centre metrics and resource planning methods
• Experience of managing large teams within a high volume, process orientated call centre or similar Urgent Care environment
• Excellent people management skills and performance management skills
• Professional and driven, yet communicative and highly approachable

We are looking for:

• UK Registered Nurse (NMC) or Paramedic (HCPC) with appropriate post-registration acute Primary Care experience.
• Excellent listening and communication skills, with good IT and keyboard skills.
• A real passion for providing outstanding patient care, with a commitment to making the most of continuous learning within a well-structured, well-supported team.

If you'd like to learn more about this role, or have any questions, please contact Valentin on valentin.baciu@practiceplusgroup.com   Practice Plus Group is committed to creating a diverse environment and we are proud to be an equal opportunity employer.

Job description

Job responsibilities

This is an excellent opportunity to build on your Nursing or Paramedic experience and to continue to deliver outstanding patient care  without the physical demand of acute work.

We have exciting news: we are introducing a new red zone weekend rate (from Fridays 18:00 to Mondays 7:00am) of 28 per hour. We offer competitive rates, equivalent to band 7 and band 8a. Typically, a Clinical Advisor could earn anywhere between 47,400 to 54,140 working full time equivalent of 38.5 hours per week.

You`ll receive:

• Pay: 22.39 per hour (7am-11pm) and 25.46 per hour (11pm-7am), with further pay enhancements of 28.00 per hour when working between Friday 18:00 to Monday 7:00am
• Any training hours will be paid at 22.39 per hour
• 25 days annual leave, increasing with service up to 28 days per year + bank holidays.
• Full control over your working hours, with guaranteed regular breaks and as much flexibility as we can provide plus potential for home working.
• A strong, stable infrastructure to ensure comprehensive clinical guidance, support and safety, with excellent opportunities for ongoing career progression
• Practice Plus Group benefits including company pension scheme, life assurance, cycle to work scheme, retail discounts, and an employee assistance programme for you and your family.

Person Specification

Qualifications

Essential

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Desirable

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Experience

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Additional Criteria

Essential

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Desirable

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Additional information

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).