Job summary
This fantastic job opportunity is challenging, and very rewarding, with every day you will be working in a fast, continuous and a very busy role, being part of a compassionate team bringing together the NHS 111 service. The shifts we can offer are early evenings + a weekend or a 2 day weekend. Minimum hours 16 hours.
All NHS 111 Call Handlers are required to complete a number of NHS Pathways and NHS 111 service specific courses in order to be a licensed operator working within the live service.
We offer Pathway and adastra training, this is presented part time in a class room over a 6.5 week period on: Saturday & Sunday (9am-5pm), + Tuesday, Wednesday, Thursday (5pm-9.30pm)
This training part time course allows a manageable work load, often smaller numbers meaning more time to address gaps in knowledge with our trainers, able to build better bonds within the group which helps when leaving training, and will ease you in more gently, particularly if never worked in a call centre environment.
Our next date available is Saturday 9th March 2024
Rates of Pay:
- 11.48 per hour daytime and during training (07:00-23:00)
- 14.77 per hour weekend night rate (23:00-07:00)
Main duties of the job
Key Skills:
Experience of working in at least one or more of the following:
- Customer Services
- Contact Centres
- Telephone based service
- Healthcare
We are also looking for the following
skills and experience: - good communication, listening and interpersonal skills
- readiness to challenge the status quo
- confidence to bring new ideas and suggest improvements
- ability to work under pressure
- commitment to organisational development and learning
- ability to work on own imitative
- flexible approach to work
- client and quality focused
- computer literate
- ability to work unsocial hours including 24/7 shift work and Bank Holidays
- Must be eligible to work in the UK and over 18 years of age
About us
In addition to the above pay rates, we also offer:
- 25 days annual leave, increasing with service up to 28 days per year + bank holidays
- Company Pension Scheme
- 2x Life Assurance
- Contribution towards Eye test and Glasses.
- Cycle to work scheme offering discounts rates and payment plans of bicycles and equipment
- Practice Plus Group perks offering you discounts and cash back with large retailers.
- Annual employee recognition award ceremony
- Employee assistance programme, including support for you and your family
- Occupational health support
- Career development opportunities access to continual professional development, internal opportunities within Practice Plus Group and more
- Access to our bespoke e-learning system
If you'd like to learn more, please contact Nicola on nicola.green@practiceplusgroup.com Please note that offers of employment are subject to receipt of satisfactory references and a DBS check. Practice Plus Group is committed to creating a diverse environment and we are proud to be an equal opportunity employer.
Job description
Job responsibilities
This fantastic job opportunity is challenging, and very rewarding, with every day you will be working in a fast, continuous and a very busy role, being part of a compassionate team bringing together the NHS 111 service. The shifts we can offer are early evenings + a weekend or a 2 day weekend. Minimum hours 16 hours.
All NHS 111 Call Handlers are required to complete a number of NHS Pathways and NHS 111 service specific courses in order to be a licensed operator working within the live service.
We offer Pathway and adastra training, this is presented part time in a class room over a 6.5 week period on: Saturday & Sunday (9am-5pm), + Tuesday, Wednesday, Thursday (5pm-9.30pm)
This training part time course allows a manageable work load, often smaller numbers meaning more time to address gaps in knowledge with our trainers, able to build better bonds within the group which helps when leaving training, and will ease you in more gently, particularly if never worked in a call centre environment.
Our next date available is Saturday 9th March 2024
Rates of Pay:
- 11.48 per hour daytime and during training (07:00-23:00)
- 14.77 per hour weekend night rate (23:00-07:00)
Job description
Job responsibilities
This fantastic job opportunity is challenging, and very rewarding, with every day you will be working in a fast, continuous and a very busy role, being part of a compassionate team bringing together the NHS 111 service. The shifts we can offer are early evenings + a weekend or a 2 day weekend. Minimum hours 16 hours.
All NHS 111 Call Handlers are required to complete a number of NHS Pathways and NHS 111 service specific courses in order to be a licensed operator working within the live service.
We offer Pathway and adastra training, this is presented part time in a class room over a 6.5 week period on: Saturday & Sunday (9am-5pm), + Tuesday, Wednesday, Thursday (5pm-9.30pm)
This training part time course allows a manageable work load, often smaller numbers meaning more time to address gaps in knowledge with our trainers, able to build better bonds within the group which helps when leaving training, and will ease you in more gently, particularly if never worked in a call centre environment.
Our next date available is Saturday 9th March 2024
Rates of Pay:
- 11.48 per hour daytime and during training (07:00-23:00)
- 14.77 per hour weekend night rate (23:00-07:00)
Person Specification
Qualifications
Essential
- Customer Service
- Call Handler
- Health
- Previous experience working and communicating with the public
- Educated to GCSE or Functional Skills level and possesses a fundamental level of Maths, English and ICT skills
- Ability to use own initiative as appropriate
- Ability to stay calm in the event of the unexpected and under pressure
- Ability to communicate with a variety of different people and build rapport
- Ability to follow written and verbal instructions
- Ability and willingness to undertake competency-based training both initially and as ongoing requirement for the post to meet service requirements
Desirable
- Customer Service
- Call Handler
- Health
- Previous experience working and communicating with the public
- Educated to GCSE or Functional Skills level and possesses a fundamental level of Maths, English and ICT skills
- Ability to use own initiative as appropriate
- Ability to stay calm in the event of the unexpected and under pressure
- Ability to communicate with a variety of different people and build rapport
- Ability to follow written and verbal instructions
- Ability and willingness to undertake competency-based training both initially and as ongoing requirement for the post to meet service requirements
Experience
Essential
- Customer Service
- Call Handler
- Health
- Previous experience working and communicating with the public
- Educated to GCSE or Functional Skills level and possesses a fundamental level of Maths, English and ICT skills
- Ability to use own initiative as appropriate
- Ability to stay calm in the event of the unexpected and under pressure
- Ability to communicate with a variety of different people and build rapport
- Ability to follow written and verbal instructions
- Ability and willingness to undertake competency-based training both initially and as ongoing requirement for the post to meet service requirements
Desirable
- Customer Service
- Call Handler
- Health
- Previous experience working and communicating with the public
- Educated to GCSE or Functional Skills level and possesses a fundamental level of Maths, English and ICT skills
- Ability to use own initiative as appropriate
- Ability to stay calm in the event of the unexpected and under pressure
- Ability to communicate with a variety of different people and build rapport
- Ability to follow written and verbal instructions
- Ability and willingness to undertake competency-based training both initially and as ongoing requirement for the post to meet service requirements
Additional Criteria
Essential
- Customer Service
- Call Handler
- Health
- Previous experience working and communicating with the public
- Educated to GCSE or Functional Skills level and possesses a fundamental level of Maths, English and ICT skills
- Ability to use own initiative as appropriate
- Ability to stay calm in the event of the unexpected and under pressure
- Ability to communicate with a variety of different people and build rapport
- Ability to follow written and verbal instructions
- Ability and willingness to undertake competency-based training both initially and as ongoing requirement for the post to meet service requirements
Desirable
- Customer Service
- Call Handler
- Health
- Previous experience working and communicating with the public
- Educated to GCSE or Functional Skills level and possesses a fundamental level of Maths, English and ICT skills
- Ability to use own initiative as appropriate
- Ability to stay calm in the event of the unexpected and under pressure
- Ability to communicate with a variety of different people and build rapport
- Ability to follow written and verbal instructions
- Ability and willingness to undertake competency-based training both initially and as ongoing requirement for the post to meet service requirements
Person Specification
Qualifications
Essential
- Customer Service
- Call Handler
- Health
- Previous experience working and communicating with the public
- Educated to GCSE or Functional Skills level and possesses a fundamental level of Maths, English and ICT skills
- Ability to use own initiative as appropriate
- Ability to stay calm in the event of the unexpected and under pressure
- Ability to communicate with a variety of different people and build rapport
- Ability to follow written and verbal instructions
- Ability and willingness to undertake competency-based training both initially and as ongoing requirement for the post to meet service requirements
Desirable
- Customer Service
- Call Handler
- Health
- Previous experience working and communicating with the public
- Educated to GCSE or Functional Skills level and possesses a fundamental level of Maths, English and ICT skills
- Ability to use own initiative as appropriate
- Ability to stay calm in the event of the unexpected and under pressure
- Ability to communicate with a variety of different people and build rapport
- Ability to follow written and verbal instructions
- Ability and willingness to undertake competency-based training both initially and as ongoing requirement for the post to meet service requirements
Experience
Essential
- Customer Service
- Call Handler
- Health
- Previous experience working and communicating with the public
- Educated to GCSE or Functional Skills level and possesses a fundamental level of Maths, English and ICT skills
- Ability to use own initiative as appropriate
- Ability to stay calm in the event of the unexpected and under pressure
- Ability to communicate with a variety of different people and build rapport
- Ability to follow written and verbal instructions
- Ability and willingness to undertake competency-based training both initially and as ongoing requirement for the post to meet service requirements
Desirable
- Customer Service
- Call Handler
- Health
- Previous experience working and communicating with the public
- Educated to GCSE or Functional Skills level and possesses a fundamental level of Maths, English and ICT skills
- Ability to use own initiative as appropriate
- Ability to stay calm in the event of the unexpected and under pressure
- Ability to communicate with a variety of different people and build rapport
- Ability to follow written and verbal instructions
- Ability and willingness to undertake competency-based training both initially and as ongoing requirement for the post to meet service requirements
Additional Criteria
Essential
- Customer Service
- Call Handler
- Health
- Previous experience working and communicating with the public
- Educated to GCSE or Functional Skills level and possesses a fundamental level of Maths, English and ICT skills
- Ability to use own initiative as appropriate
- Ability to stay calm in the event of the unexpected and under pressure
- Ability to communicate with a variety of different people and build rapport
- Ability to follow written and verbal instructions
- Ability and willingness to undertake competency-based training both initially and as ongoing requirement for the post to meet service requirements
Desirable
- Customer Service
- Call Handler
- Health
- Previous experience working and communicating with the public
- Educated to GCSE or Functional Skills level and possesses a fundamental level of Maths, English and ICT skills
- Ability to use own initiative as appropriate
- Ability to stay calm in the event of the unexpected and under pressure
- Ability to communicate with a variety of different people and build rapport
- Ability to follow written and verbal instructions
- Ability and willingness to undertake competency-based training both initially and as ongoing requirement for the post to meet service requirements
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
