Patient Services Manager

Job summary

Where your work helps shape the healthcare of tomorrow   Are you looking for a new exciting opportunity? We are looking for an experienced administration manager to join us and head up our Patient Services Team who look after our community ophthalmology services. This role will be based in Rochdale, but we deliver eye care treatments throughout the North West as well as in Yorkshire and Winchester.

You will have a direct line into Suzi, our Deputy Service Director and will be a member of the local management team which includes other heads of department and clinical leads. As Patient Services Manager you and your team will promote great patient experience, maintain high quality patient records, support the clinical teams to deliver excellent care and will work closely with the other members of the management and senior teams to inform the business of insightful patient data to help make better operational decisions.

This is a fast- paced role and can be as challenging as it is exciting, but we are a friendly bunch who love what we do, so if you want to join our team and make a difference to our patients too, we would really like to hear from you.

What you can expect in return

• Increased annual leave with years of service
• being part of a friendly and supportive team
• An extensive range of wellbeing and lifestyle benefits
• The support you need to grow in your role and continue your professional development

Main duties of the job

A key member of the Management team, you will;  

• Ensure that we manage our patient journey seamlessly from receiving the referral from local primary care professionals (Optometrists or GPs) and booking their first appointment to arranging treatments and follow ups whilst ensuring the patient experience is the best it can be.
• Supporting the team to provide a professional and patient focused service as well as creating and maintaining accurate records and supporting the clinical and management teams with quality data outputs.
• Continuously monitor clinic activity, capacity and demand for appointments ensuring robust and efficient rota management and maximum clinic fill.
• Understanding and continuously improving administrative and system processes to accurately reflect clinical pathways and ensuring that SOPs are up to date and adhered to, patient data is accurate and reporting outputs are insightful.
• Manage direct reports, including recruitment and selection, personal development, training, coaching, mentoring, annual performance management and create two-way communication channels such as regular one to ones.

About us

Who were looking for;  

• Experience and evidence of effectively managing teams within last 12 months
• Previous experience in a healthcare setting with a good level of understanding of referral management systems and managing patient pathways
• Management qualification NVQ level 4 in Business Administration would be desirable but is not essential
• Experience in a private healthcare setting would be an advantage
• An ability to demonstrate critical reasoning skills and decision making