Practice Plus Group

111 Clinical Advisor - Bristol

Information:

This job is now closed

Job summary

Looking for a different way to make the most of yourpost-registration experienceand potential? Moving into our 111 call centre environment inBristoloreven working from homecould provide an improved work/life balance anda better chance to do your best work.

This is an opportunity to build on yournursing, paramedic or pharmacy experience and to continue to deliver outstanding patient care without the physical strainof acute work.

You can choose from two training options:

Full-TimeMonday-Friday (9am-5pm) for four weeks

Part-TimeTues, Weds, Thurs (6pm-9.30pm) and Sat-Sun (9am-5pm) for five weeks

You must be able to attend every training day. This is followed by a further eight weeks support before you can be signed off to work on your own. Prior to starting training, well provide you with a workbook to review and complete this may seem a little daunting but it will show you what to expect.

Once youve completed your training, you can join the teamfull or part-time,we havea variety ofshift patternsto offer. These range from 16 - 38.5 hours per week and operate on a 2-8 week rotating rota that includes daytime, evenings, nights and weekend working. We also offer the opportunity tomove into partial or full home workingonce you have settled into the role.

Main duties of the job

    What you will need:

    • Registration as a nurse (NMC), paramedic (HCPC) or pharmacist (GPhC), with appropriate post-registration experience.
    • Excellentlistening and communicationskills, with good IT and keyboard skills.
    • A realpassionfor providing outstanding patient care, with a commitment to making the most of continuous learning withina well-structured, well-supported team.

    What you will get:

    • Pay:£22.39 per hour(7am-11pm) and£25.46 per hour(11pm-7am), with further pay enhancements for some of our busier shifts.
    • Any training hours will be paid with the normal pay-rate£22.39 per hour
    • 25 days annual leave, increasing with service up to 28 days per year + bank holidays.
    • Full control over your working hours, with guaranteed regular breaks and as muchflexibilityas we can provide plus potential forhome working.
    • A strong, stable infrastructure to ensure comprehensiveclinical guidance, support and safety, with excellent opportunities forongoing career progression.
    • Practice Plus Group benefits includingcompany pension scheme, life assurance, cycle to work scheme, retail discounts,and anemployee assistance programme for you and your family.
    • Integrated Urgent Care team benefits that range from Healthcare Hero Awards and recognition prizes to themed occasions, charity days,a fantastic range of social events+ the option ofovertime to boost your earnings.

About us

Practice Plus Group is passionate about great healthcare. We believe that anyone should be able to access excellent care, whether via the NHS or privately. Our breadth of expertise spans surgery, diagnostics, general practice, offender health and urgent care, with an unrivalled range of different services provided across the country. Were proud to be at the forefront of developing new and exciting ways to support the nations health too, helping patients to maximise their wellbeing and live life to the full.When youre part of the Practice Plus Group team, you dont just have a job. You have a career. We work with you to help you grow in your role and take your career in the direction you want to go. Well help you be the best you can be.We want our team members to feel motivated and rewarded. So we offer a competitive package of pay and benefits. We also recognise the value of a healthy work-life balance so we always try to be flexible, helping you fit your working life around your home life.If you'd like to learn more, please contact Valentin onvalentin.baciu@practiceplusgroup.comPlease note that offers of employment are subject to receipt of satisfactory references and a DBS check.

Details

Date posted

15 December 2023

Pay scheme

Other

Salary

£22.39 to £25.46 a year

Contract

Permanent

Working pattern

Full-time, Part-time, Flexible working, Home or remote working

Reference number

E0314-23-7844

Job locations

Practice Plus Group

Catbrain Lane

Bristol

BS10 7TQ


Job description

Job responsibilities

You will be responsible for assessing callers with a wide spectrum of clinical conditions; advising them on home care management, next steps and referring them on to further care when appropriate. The computer-based clinical decision system will facilitate and support the advice given.

IUH / NHS 111 clinical advisors are required to work as part of a multidisciplinary team within the service provided by providing high-quality, evidence-based healthcare to the immediate needs of the patient.

You will demonstrate a commitment to a high-quality service, excellence in clinical practice and continuous professional development, which are all integral to the role and the development of the service.

Principal duties and responsibilities:

1.0 Call Handling

Receive requests for assistance, treatment or care at IUH / NHS 111 call centres. This includes front-ending of calls, clinical validation and assessment and provision of support and advice to other call-handling staff (via clinical advice line).

Interact with individuals using telecommunications. You will manage the calls in a controlled, professional and courteous manner, treating all patients with compassion, empathy and respect. You will receive calls from patients, carers, colleagues, other healthcare professionals and undertake an assessment of presenting concerns using a CDSS.

Communicate effectively in a healthcare environment with colleagues as well as callers to the IUH / NHS 111 service. You will need to adjust the way you communicate to fit their knowledge and deal with callers with empathy and understanding. You will accurately record and check or amend details on the call logging computer system as well as verifying caller responses.

Assess an individuals health status, using clinical knowledge, probing and advanced communication skills in order to make decisions on the most appropriate action and provide effective homecare advice to callers. You will facilitate the patient pathway through primary, secondary, community and tertiary care. This may need you to retrieve and reconcile information about an individuals medication escalating appropriately as necessary.

Communicate risks to health, wellbeing and safety to a range of individuals and advise how the risks can be prevented, reduced or controlled - ensure safe and effective evidence-based healthcare advice is offered, using a CDSS or another clinical support system. Use negotiation skills when necessary to establish agreement with patients on appropriate course of action to take for level of care determined. Where possible assist patients in the correct use of primary care and emergency care services and other healthcare related organisations.

Support the safeguarding of individuals following local protocols and standards. You will relate to others in ways which support rights, inclusion and wellbeing of individuals, supporting individuals to keep themselves safe.

Contribute to the effectiveness of teams. Work as part of a multi-disciplinary team, actively contributing to service improvements where appropriate. You will assist new members of staff, and provide appropriate clinical advice and support to colleagues on care practices, delivery and service development within your scope of practice. Provide cover for sickness, bank holidays, annual leave of other health advisors and work flexibly across sites as required by the service.

2.0 General Duties

Act within the limits of your competence and authority i.e. work within the parameters of your own skills and knowledge, maintaining an awareness of service and practice developments. Adhere to all organisational procedures, protocols and other relevant memoranda as appropriate

Make sure your actions reduce risks to health and safety by maintaining a tidy office/call centre at all times, cleaning equipment before use and supporting the maintenance of equipment by reporting any faults as per local procedures. Adhere to health and safety policies and report incidents, risks, complaints and compliments identified through Datix or via line manager.

Comply with legal requirements for maintaining confidentiality by maintaining strict confidentiality to all issues concerned with the service and adhere to requirements of the Data Protection Act 1984, Freedom of Information Act, Information Governance and Caldicott Principles.

Promote the rights and diversity of individuals including promoting culture which values and respects the diversity of all individuals and their capacity to exercise their rights in the work setting.

2.1 People and Personal Development

Make use of supervision i.e. participate in regular supervision in line with local guidelines in order to continually improve your performance and gain support following difficult calls.

Develop your own knowledge and practice - this includes reflecting on your practice, and taking opportunities to improve your practice and apply learning in the workplace. You will maintain professional and clinical competence through mechanisms of continuing professional development.

Monitor your own work practices You will ensure you remain up to date with new information and system changes. You will attend meetings, mandatory training and system updates as requested by managers. You will participate in regular performance reviews with managers as appropriate to individual scope of practice.

Undertake coaching or mentoring and behave as a role model as appropriate in the development of health advisor and clinical triage consultation.

Provide supervision to other individuals including peers, health advisors and service advisors to support their ongoing development.

2.2 Professional

Maintain active registration with professional bodies such as NMC or HCPC.

Work within your professional code of conduct.

Successfully complete training on a CDSS and maintain competence in line with pre-defined competency framework.

Probationary periods

All staff new to the organisation are required to undertake Pathways training. Continuation in the role is dependent upon successful completion of training.

Job description

Job responsibilities

You will be responsible for assessing callers with a wide spectrum of clinical conditions; advising them on home care management, next steps and referring them on to further care when appropriate. The computer-based clinical decision system will facilitate and support the advice given.

IUH / NHS 111 clinical advisors are required to work as part of a multidisciplinary team within the service provided by providing high-quality, evidence-based healthcare to the immediate needs of the patient.

You will demonstrate a commitment to a high-quality service, excellence in clinical practice and continuous professional development, which are all integral to the role and the development of the service.

Principal duties and responsibilities:

1.0 Call Handling

Receive requests for assistance, treatment or care at IUH / NHS 111 call centres. This includes front-ending of calls, clinical validation and assessment and provision of support and advice to other call-handling staff (via clinical advice line).

Interact with individuals using telecommunications. You will manage the calls in a controlled, professional and courteous manner, treating all patients with compassion, empathy and respect. You will receive calls from patients, carers, colleagues, other healthcare professionals and undertake an assessment of presenting concerns using a CDSS.

Communicate effectively in a healthcare environment with colleagues as well as callers to the IUH / NHS 111 service. You will need to adjust the way you communicate to fit their knowledge and deal with callers with empathy and understanding. You will accurately record and check or amend details on the call logging computer system as well as verifying caller responses.

Assess an individuals health status, using clinical knowledge, probing and advanced communication skills in order to make decisions on the most appropriate action and provide effective homecare advice to callers. You will facilitate the patient pathway through primary, secondary, community and tertiary care. This may need you to retrieve and reconcile information about an individuals medication escalating appropriately as necessary.

Communicate risks to health, wellbeing and safety to a range of individuals and advise how the risks can be prevented, reduced or controlled - ensure safe and effective evidence-based healthcare advice is offered, using a CDSS or another clinical support system. Use negotiation skills when necessary to establish agreement with patients on appropriate course of action to take for level of care determined. Where possible assist patients in the correct use of primary care and emergency care services and other healthcare related organisations.

Support the safeguarding of individuals following local protocols and standards. You will relate to others in ways which support rights, inclusion and wellbeing of individuals, supporting individuals to keep themselves safe.

Contribute to the effectiveness of teams. Work as part of a multi-disciplinary team, actively contributing to service improvements where appropriate. You will assist new members of staff, and provide appropriate clinical advice and support to colleagues on care practices, delivery and service development within your scope of practice. Provide cover for sickness, bank holidays, annual leave of other health advisors and work flexibly across sites as required by the service.

2.0 General Duties

Act within the limits of your competence and authority i.e. work within the parameters of your own skills and knowledge, maintaining an awareness of service and practice developments. Adhere to all organisational procedures, protocols and other relevant memoranda as appropriate

Make sure your actions reduce risks to health and safety by maintaining a tidy office/call centre at all times, cleaning equipment before use and supporting the maintenance of equipment by reporting any faults as per local procedures. Adhere to health and safety policies and report incidents, risks, complaints and compliments identified through Datix or via line manager.

Comply with legal requirements for maintaining confidentiality by maintaining strict confidentiality to all issues concerned with the service and adhere to requirements of the Data Protection Act 1984, Freedom of Information Act, Information Governance and Caldicott Principles.

Promote the rights and diversity of individuals including promoting culture which values and respects the diversity of all individuals and their capacity to exercise their rights in the work setting.

2.1 People and Personal Development

Make use of supervision i.e. participate in regular supervision in line with local guidelines in order to continually improve your performance and gain support following difficult calls.

Develop your own knowledge and practice - this includes reflecting on your practice, and taking opportunities to improve your practice and apply learning in the workplace. You will maintain professional and clinical competence through mechanisms of continuing professional development.

Monitor your own work practices You will ensure you remain up to date with new information and system changes. You will attend meetings, mandatory training and system updates as requested by managers. You will participate in regular performance reviews with managers as appropriate to individual scope of practice.

Undertake coaching or mentoring and behave as a role model as appropriate in the development of health advisor and clinical triage consultation.

Provide supervision to other individuals including peers, health advisors and service advisors to support their ongoing development.

2.2 Professional

Maintain active registration with professional bodies such as NMC or HCPC.

Work within your professional code of conduct.

Successfully complete training on a CDSS and maintain competence in line with pre-defined competency framework.

Probationary periods

All staff new to the organisation are required to undertake Pathways training. Continuation in the role is dependent upon successful completion of training.

Person Specification

Qualifications

Essential

  • NMC or HCPC registered
Person Specification

Qualifications

Essential

  • NMC or HCPC registered

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Additional information

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Practice Plus Group

Address

Practice Plus Group

Catbrain Lane

Bristol

BS10 7TQ


Employer's website

https://practiceplusgroup.com/our-jobs/join-our-team/ (Opens in a new tab)

Employer details

Employer name

Practice Plus Group

Address

Practice Plus Group

Catbrain Lane

Bristol

BS10 7TQ


Employer's website

https://practiceplusgroup.com/our-jobs/join-our-team/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Valentin Baciu

valentin.baciu@practiceplusgroup.com

07971450929

Details

Date posted

15 December 2023

Pay scheme

Other

Salary

£22.39 to £25.46 a year

Contract

Permanent

Working pattern

Full-time, Part-time, Flexible working, Home or remote working

Reference number

E0314-23-7844

Job locations

Practice Plus Group

Catbrain Lane

Bristol

BS10 7TQ


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