NHS 111 Health Advisor - Plymouth

Job summary

This is a fantastic opportunity to join us at Practice Plus Group, the largest independent provider of Healthcare to the NHS and fast becoming the largest provider of NHS 111 services in England. As an innovative, award winning provider, with a rating of outstanding with the CQC we are in a period of significant and exciting growth with two new major contracts mobilising this year.

This is your chance to train to be a Health Advisor in our 111 contact centre, handling calls from members of the public. Youll learn how to use a state-of-the-art triage tool called NHS Pathways to assess patients over the phone and direct them to the most appropriate care. Although these are not emergency calls, youll also need to be prepared to deal with emotional, distressing or life-threatening scenarios and to arrange for 999 services if required.

You can choose from two training options:

Full-Time Monday-Friday (9am-5pm) for 4 weeks

Part-Time Tues, Weds, Thurs (6pm-10pm) and Sat-Sun (9am-5pm) for 6 weeks (Remote based)

You must attend every training day. This is followed by a further eight weeks support before you are signed off as a fully accredited/licensed Pathways Health Advisor. 

Upcoming training dates: 

Main duties of the job

What you will need:

• GCSE/Functional Skills English and Maths at Grade C (or equivalent) or above.
• Excellent listening and communication skills, ideally with IT and keyboard skills, plus some previous experience of working and communicating with the public.
• A real passion for helping other people, with the ability to learn all sorts of new skills and to thrive and develop in a fun, friendly, well-supported team.

What you will get:

• Pay: 10.91 per hour daytime and during training (07:00-23:00); 13.56 per hour contractual night rate (23:00-07:00); 14.03 per hour Red Zone weekend rate (subject to T&Cs when working more than 26 hours a week)
•  
• 25 days annual leave, increasing with service up to 28 days per year + bank holidays.
• Great job security, flexibility over hours (whenever we can), and full support for ongoing career progression into coaching, training and management roles.
• Practice Plus Group benefits including company pension scheme, life assurance, cycle to work scheme, retail discounts, and an employee assistance programme for you and your family.
• Integrated Urgent Care team benefits that range from Healthcare Hero Awards and recognition prizes to themed occasions, charity days, a fantastic range of social events + the option of overtime to boost your earnings.

About us

About the Company:

Practice Plus Group is passionate about great healthcare. We believe that anyone should be able to access excellent care, whether via the NHS or privately. Our breadth of expertise spans surgery, diagnostics, general practice, offender health and urgent care, with an unrivalled range of different services provided across the country. Were proud to be at the forefront of developing new and exciting ways to support the nations health too, helping patients to maximise their wellbeing and live life to the full. When youre part of the Practice Plus Group team, you dont just have a job. You have a career. We work with you to help you grow in your role and take your career in the direction you want to go. Well help you be the best you can be. We want our team members to feel motivated and rewarded. So we offer a competitive package of pay and benefits. We also recognise the value of a healthy work-life balance so we always try to be flexible, helping you fit your working life around your home life. You could work flexibly in a healthcare setting alongside your studies - for more information please email Sarah on sarah.khoshrou@practiceplusgroup.com Please note that offers of employment are subject to receipt of satisfactory references and a DBS check. Practice Plus Group is committed to creating a diverse environment and we are proud to be an equal opportunity employer.