111 Health Advisor

Job summary

  Have you ever wanted to play your part in an exciting service that really makes a difference to everyones lives? As a key member of our 111 team in Southall youll be doing just that.

This is your chance to train to be a Health Advisor in our 111 call centre, handling calls from members of the public. Youll learn how to use a state-of-the-art triage tool called NHS Pathways to assess patients over the phone and direct them to the most appropriate care.

The extensive training equips you with valuable skills and includes assessments.

Full-time - Monday to Friday (9am-5pm) for four weeks;

Part-time -  Tues, Weds, Thurs (6pm-10pm) and Sat-Sun (9am-5pm) for five weeks.

You must attend every training day. This is followed by a further eight weeks support before you are signed off to work on your own.

Once youve completed your training, you can join the team full or part-time on a variety of shift patterns to suit your lifestyle. However, please note that this is a 24/7, 365-days-a-year service and is particularly busy at weekends and weekday evenings so you should expect to work at these times, plus some bank holidays, which may include Christmas.

Main duties of the job

What you will need:

• GCSE/Functional Skills English and Maths at Grade C (or equivalent) or above.

• A real passion for helping other people, with the ability to learn all sorts of new skills and to thrive and develop in a fun, friendly, well-supported team.
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What you will get:

• 10.91 per hour daytime and during training (07:00-23:00); 
• 13.56 per hour  contractual night rate (23:00-07:00); 
• 14.03 per hour red zone weekends - from Friday at 6pm to Monday at 7am. 

• 25 days annual leave, increasing with service up to 28 days per year + bank holidays.

• Great job security, flexibility over hours (whenever we can), and full support for ongoing career progression into coaching, training and management roles.

• Practice Plus Group benefits including company pension scheme, life assurance, cycle to work scheme, retail discounts, and an employee assistance programme for you and your family.

• Integrated Urgent Care team benefits that range from Healthcare Hero Awards and recognition prizes to themed occasions, charity days, a fantastic range of social events + the option of overtime to boost your earnings.

About us

Practice Plus Group is passionate about great healthcare. We believe that anyone should be able to access excellent care, whether via the NHS or privately. Our breadth of expertise spans surgery, diagnostics, general practice, offender health and urgent care, with an unrivalled range of different services provided across the country. Were proud to be at the forefront of developing new and exciting ways to support the nations health too, helping patients to maximise their wellbeing and live life to the full. When youre part of the Practice Plus Group team, you dont just have a job. You have a career. We work with you to help you grow in your role and take your career in the direction you want to go. Well help you be the best you can be. Please note that offers of employment are subject to receipt of satisfactory references and a DBS check. Practice Plus Group is committed to creating a diverse environment and we are proud to be an equal opportunity employee