Job summary
This fantastic job opportunity is challenging, and very rewarding, with every day you will be working in a fast, continuous and a very busy role, being part of a compassionate team bringing together the NHS 111 service, making an impact on peoples lives.
To train to be a highly trained advisor you will need to be committed to attend one of our training dates (full paid).
The full-time programmes runs over a four week period whilst the part-time training runs over a six week period.
Our next training dates available are:
- Monday 7th August - Full Time - Monday to Friday (9:00am-5:00pm) for 4 weeks
- Saturday 19th August - Part Time - Sat-Sun (9am-5pm) Tues, Weds, Thurs (5pm-9.30pm) for 6 weeks
- Monday 4th September - Full Time - Monday to Friday (9:00am-5:00pm) for 4 weeks
Once youve completed your training
- You can choose a shift starting from 17:00, 18:00 or 1900 and finish to 0000, 2300 or 0200 = Total 6 hour shift or longer.
- You will also need to pick up either a Saturday or Sunday shift in addition to weekday evenings (or can of course do both but at least one).
- A minimum of 24 hours per week (2 or 3 weekdays and 1 weekend day per week at 6 hours per shift)
- We could offer full time 1800 - 0200 x 5 shifts per week (with one of these at the weekend)
Rates of Pay: 10.19 per hour daytime and during training(07:00-23:00); 13.11 per hour night rate (23:00-07:00); 13.11 per hour weekend rate (23:00-07:00).
Main duties of the job
We are looking for candidates with the following skills and experience:
- Previous experience working and communicating with the public (over the phone or face to face/ or previous Call Centre experience
- Ability to use own initiative as appropriate
- to stay calm in the event of the unexpected and under pressure
- to communicate with a variety of different people and build rapport
- to follow written and verbal instructions
- Ability and willingness to undertake competency-based training both initially and as ongoing requirement for the post to meet service requirements.
- Demonstrate ability to work in a team
- Ability to use initiative and be aware of limitations
- Ability to deal sensitively with distressing, emotional situations
- Ability to relate to others and adapt approach accordingly
- Ability to work unsocial hours including 24/7 shift work and Bank Holidays
- Must be eligible to work in the UK and over 18 years of age
About us
In addition to the above pay rates, we also offer:
- 25 days annual leave, increasing with service up to 28 days per year + bank holidays
- Company Pension Scheme
- 2x Life Assurance
- Contribution towards Eye test and Glasses.
- Cycle to work scheme offering discounts rates and payment plans of bicycles and equipment
- Practice Plus Group perks offering you discounts and cash back with large retailers.
- Annual employee recognition award ceremony
- Employee assistance programme, including support for you and your family
- Occupational health support
- Career development opportunities access to continual professional development, internal opportunities within Practice Plus Group and more
- Access to our bespoke e-learning system
If you'd like to learn more, please contact Nicola on nicola.green@practiceplusgroup.com Please note that offers of employment are subject to receipt of satisfactory references and a DBS check. Practice Plus Group is committed to creating a diverse environment and we are proud to be an equal opportunity employer.
Job description
Job responsibilities
This fantastic job opportunity is challenging, and very rewarding, with every day you will be working in a fast, continuous and a very busy role, being part of a compassionate team bringing together the NHS 111 service, making an impact on peoples lives.
To train to be a highly trained advisor you will need to be committed to attend one of our training dates (full paid).
The full-time programmes runs over a four week period whilst the part-time training runs over a six week period.
Our next training dates available are:
- Monday 7th August - Full Time - Monday to Friday (9:00am-5:00pm) for 4 weeks
- Saturday 19th August - Part Time - Sat-Sun (9am-5pm) Tues, Weds, Thurs (5pm-9.30pm) for 6 weeks
- Monday 4th September - Full Time - Monday to Friday (9:00am-5:00pm) for 4 weeks
Once youve completed your training
- You can choose a shift starting from 17:00, 18:00 or 1900 and finish to 0000, 2300 or 0200 = Total 6 hour shift or longer.
- You will also need to pick up either a Saturday or Sunday shift in addition to weekday evenings (or can of course do both but at least one).
- A minimum of 24 hours per week (2 or 3 weekdays and 1 weekend day per week at 6 hours per shift)
- We could offer full time 1800 - 0200 x 5 shifts per week (with one of these at the weekend)
Rates of Pay: 10.19 per hour daytime and during training(07:00-23:00); 13.11 per hour night rate (23:00-07:00); 13.11 per hour weekend rate (23:00-07:00).
Job description
Job responsibilities
This fantastic job opportunity is challenging, and very rewarding, with every day you will be working in a fast, continuous and a very busy role, being part of a compassionate team bringing together the NHS 111 service, making an impact on peoples lives.
To train to be a highly trained advisor you will need to be committed to attend one of our training dates (full paid).
The full-time programmes runs over a four week period whilst the part-time training runs over a six week period.
Our next training dates available are:
- Monday 7th August - Full Time - Monday to Friday (9:00am-5:00pm) for 4 weeks
- Saturday 19th August - Part Time - Sat-Sun (9am-5pm) Tues, Weds, Thurs (5pm-9.30pm) for 6 weeks
- Monday 4th September - Full Time - Monday to Friday (9:00am-5:00pm) for 4 weeks
Once youve completed your training
- You can choose a shift starting from 17:00, 18:00 or 1900 and finish to 0000, 2300 or 0200 = Total 6 hour shift or longer.
- You will also need to pick up either a Saturday or Sunday shift in addition to weekday evenings (or can of course do both but at least one).
- A minimum of 24 hours per week (2 or 3 weekdays and 1 weekend day per week at 6 hours per shift)
- We could offer full time 1800 - 0200 x 5 shifts per week (with one of these at the weekend)
Rates of Pay: 10.19 per hour daytime and during training(07:00-23:00); 13.11 per hour night rate (23:00-07:00); 13.11 per hour weekend rate (23:00-07:00).
Person Specification
Qualifications
Essential
- Customer Service
- Call Handler
- Health
- Previous experience working and communicating with the public
- Educated to GCSE or Functional Skills level and possesses a fundamental level of Maths, English and ICT skills
- Ability to use own initiative as appropriate
- Ability to stay calm in the event of the unexpected and under pressure
- Ability to communicate with a variety of different people and build rapport
- Ability to follow written and verbal instructions
- Ability and willingness to undertake competency-based training both initially and as ongoing requirement for the post to meet service requirements
Desirable
- Customer Service
- Call Handler
- Health
- Previous experience working and communicating with the public
- Educated to GCSE or Functional Skills level and possesses a fundamental level of Maths, English and ICT skills
- Ability to use own initiative as appropriate
- Ability to stay calm in the event of the unexpected and under pressure
- Ability to communicate with a variety of different people and build rapport
- Ability to follow written and verbal instructions
- Ability and willingness to undertake competency-based training both initially and as ongoing requirement for the post to meet service requirements
Experience
Essential
- Customer Service
- Call Handler
- Health
- Previous experience working and communicating with the public
- Educated to GCSE or Functional Skills level and possesses a fundamental level of Maths, English and ICT skills
- Ability to use own initiative as appropriate
- Ability to stay calm in the event of the unexpected and under pressure
- Ability to communicate with a variety of different people and build rapport
- Ability to follow written and verbal instructions
- Ability and willingness to undertake competency-based training both initially and as ongoing requirement for the post to meet service requirements
Desirable
- Customer Service
- Call Handler
- Health
- Previous experience working and communicating with the public
- Educated to GCSE or Functional Skills level and possesses a fundamental level of Maths, English and ICT skills
- Ability to use own initiative as appropriate
- Ability to stay calm in the event of the unexpected and under pressure
- Ability to communicate with a variety of different people and build rapport
- Ability to follow written and verbal instructions
- Ability and willingness to undertake competency-based training both initially and as ongoing requirement for the post to meet service requirements
Additional Criteria
Essential
- Customer Service
- Call Handler
- Health
- Previous experience working and communicating with the public
- Educated to GCSE or Functional Skills level and possesses a fundamental level of Maths, English and ICT skills
- Ability to use own initiative as appropriate
- Ability to stay calm in the event of the unexpected and under pressure
- Ability to communicate with a variety of different people and build rapport
- Ability to follow written and verbal instructions
- Ability and willingness to undertake competency-based training both initially and as ongoing requirement for the post to meet service requirements
Desirable
- Customer Service
- Call Handler
- Health
- Previous experience working and communicating with the public
- Educated to GCSE or Functional Skills level and possesses a fundamental level of Maths, English and ICT skills
- Ability to use own initiative as appropriate
- Ability to stay calm in the event of the unexpected and under pressure
- Ability to communicate with a variety of different people and build rapport
- Ability to follow written and verbal instructions
- Ability and willingness to undertake competency-based training both initially and as ongoing requirement for the post to meet service requirements
Person Specification
Qualifications
Essential
- Customer Service
- Call Handler
- Health
- Previous experience working and communicating with the public
- Educated to GCSE or Functional Skills level and possesses a fundamental level of Maths, English and ICT skills
- Ability to use own initiative as appropriate
- Ability to stay calm in the event of the unexpected and under pressure
- Ability to communicate with a variety of different people and build rapport
- Ability to follow written and verbal instructions
- Ability and willingness to undertake competency-based training both initially and as ongoing requirement for the post to meet service requirements
Desirable
- Customer Service
- Call Handler
- Health
- Previous experience working and communicating with the public
- Educated to GCSE or Functional Skills level and possesses a fundamental level of Maths, English and ICT skills
- Ability to use own initiative as appropriate
- Ability to stay calm in the event of the unexpected and under pressure
- Ability to communicate with a variety of different people and build rapport
- Ability to follow written and verbal instructions
- Ability and willingness to undertake competency-based training both initially and as ongoing requirement for the post to meet service requirements
Experience
Essential
- Customer Service
- Call Handler
- Health
- Previous experience working and communicating with the public
- Educated to GCSE or Functional Skills level and possesses a fundamental level of Maths, English and ICT skills
- Ability to use own initiative as appropriate
- Ability to stay calm in the event of the unexpected and under pressure
- Ability to communicate with a variety of different people and build rapport
- Ability to follow written and verbal instructions
- Ability and willingness to undertake competency-based training both initially and as ongoing requirement for the post to meet service requirements
Desirable
- Customer Service
- Call Handler
- Health
- Previous experience working and communicating with the public
- Educated to GCSE or Functional Skills level and possesses a fundamental level of Maths, English and ICT skills
- Ability to use own initiative as appropriate
- Ability to stay calm in the event of the unexpected and under pressure
- Ability to communicate with a variety of different people and build rapport
- Ability to follow written and verbal instructions
- Ability and willingness to undertake competency-based training both initially and as ongoing requirement for the post to meet service requirements
Additional Criteria
Essential
- Customer Service
- Call Handler
- Health
- Previous experience working and communicating with the public
- Educated to GCSE or Functional Skills level and possesses a fundamental level of Maths, English and ICT skills
- Ability to use own initiative as appropriate
- Ability to stay calm in the event of the unexpected and under pressure
- Ability to communicate with a variety of different people and build rapport
- Ability to follow written and verbal instructions
- Ability and willingness to undertake competency-based training both initially and as ongoing requirement for the post to meet service requirements
Desirable
- Customer Service
- Call Handler
- Health
- Previous experience working and communicating with the public
- Educated to GCSE or Functional Skills level and possesses a fundamental level of Maths, English and ICT skills
- Ability to use own initiative as appropriate
- Ability to stay calm in the event of the unexpected and under pressure
- Ability to communicate with a variety of different people and build rapport
- Ability to follow written and verbal instructions
- Ability and willingness to undertake competency-based training both initially and as ongoing requirement for the post to meet service requirements
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
