111 Health Advisor - New shifts available!

Job summary

  

Ever wanted to play your part in an exciting service that really makes a difference to everyones lives? As a key member of our 111 team in Bristol youll be doing just that.

This is your chance to train to be a Health Advisor in our 111 call centre, handling calls from members of the public. Youll learn how to use a state-of-the-art triage tool called NHS Pathways to assess patients over the phone and direct them to the most appropriate care. Although these are not emergency calls, youll also need to be prepared to deal with emotional, distressing or life-threatening scenarios and to arrange for 999 services if required.

The extensive training equips you with valuable skills and includes assessments. You can choose from two training options: full-time Monday-Friday (9am-5pm) for four weeks; or part-time Tues, Weds, Thurs (6pm-10pm) and Sat-Sun (9am-5pm) for five weeks. You must attend every training day. This is followed by a further eight weeks support before you are signed off to work on your own.

We know how important having a work/life balance is and we aim to accommodate everyone`s needs. We therefore can offer day shifts, evening shifts or weekend shifts to work around your other commitments, and we now have new shift patterns for this position, providing you with the opportunity to work just a couple of weekends each month alongside midweek shifts.  

Main duties of the job

Once youve completed your training, you can join the team full or part-time on a variety of shift patterns to suit your lifestyle. However, please note that this is a 24/7, 365-days-a-year service and is particularly busy at weekends and weekday evenings so you should expect to work at these times, plus some bank holidays, which may include Christmas.

What you will need:

• GCSE/Functional Skills English and Maths at Grade C (or equivalent) or above.

• Excellent listening and communication skills, ideally with IT and keyboard skills, plus some previous experience of working and communicating with the public.

• A real passion for helping other people, with the ability to learn all sorts of new skills and to thrive and develop in a fun, friendly, well-supported team.

 

What you will get:

• Pay:
  • 10.91 per hour daytime and during training (07:00-23:00)
  • 14.03 per hour weekends (18:00 Friday-07:00 Monday)
• 25 days annual leave, increasing with service up to 28 days per year + bank holidays.

• Great job security, flexibility over hours (whenever we can), and full support for ongoing career progression into coaching, training and management roles.

• Practice Plus Group benefits including company pension scheme, life assurance, cycle to work scheme, retail discounts, and an employee assistance programme for you and your family.

 

About us

About the Company:

Practice Plus Group is passionate about great healthcare. We believe that anyone should be able to access excellent care, whether via the NHS or privately. Our breadth of expertise spans surgery, diagnostics, general practice, offender health and urgent care, with an unrivalled range of different services provided across the country. Were proud to be at the forefront of developing new and exciting ways to support the nations health too, helping patients to maximise their wellbeing and live life to the full.

When youre part of the Practice Plus Group team, you dont just have a job. You have a career. We work with you to help you grow in your role and take your career in the direction you want to go. Well help you be the best you can be. We want our team members to feel motivated and rewarded. So we offer a competitive package of pay and benefits. We also recognise the value of a healthy work-life balance so we always try to be flexible, helping you fit your working life around your home life. If you'd like to learn more, please contact Jennifer on jennifer.matafwali@practiceplusgroup.com

Please note that offers of employment are subject to receipt of satisfactory references and a DBS check. Practice Plus Group is committed to creating a diverse environment and we are proud to be an equal opportunity employer.

Job description

Job responsibilities

  

Ever wanted to play your part in an exciting service that really makes a difference to everyones lives? As a key member of our 111 team in Bristol youll be doing just that.

This is your chance to train to be a Health Advisor in our 111 call centre, handling calls from members of the public. Youll learn how to use a state-of-the-art triage tool called NHS Pathways to assess patients over the phone and direct them to the most appropriate care. Although these are not emergency calls, youll also need to be prepared to deal with emotional, distressing or life-threatening scenarios and to arrange for 999 services if required.

The extensive training equips you with valuable skills and includes assessments. You can choose from two training options: full-time Monday-Friday (9am-5pm) for four weeks; or part-time Tues, Weds, Thurs (6pm-10pm) and Sat-Sun (9am-5pm) for five weeks. You must attend every training day. This is followed by a further eight weeks support before you are signed off to work on your own.

We know how important having a work/life balance is and we aim to accommodate everyone`s needs. We therefore can offer day shifts, evening shifts or weekend shifts to work around your other commitments, and we now have new shift patterns for this position, providing you with the opportunity to work just a couple of weekends each month alongside midweek shifts.  

Person Specification

Qualifications

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Experience

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Additional Criteria

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