Job summary
We are an independent psychology practice with bases in Harrogate and Huddersfield specialising in neuro developmental assessments and emotional wellbeing therapeautic services for children, young adults, adults and families. We also undertake expert witness assessments.
We have been awarded an NHS contracts offering combined neurodevelopment assessments on behalf of NHS Trusts and therefore have both NHS and privately referred clients.
Job description
A Medical Secretary/ Business Administrator is required to look after the day to day running of the private practice for a team of clinicians as well as key delivery and administration linked to the NHS contracts and services we provide. The post holder will predominantly be working from our base in Harrogate, however, travel may be required at times to both locations.
Hours would be full time (9-5 Monday- Friday) and working 7.5 hours a day between the hours of 8.30am/ 9am and 5pm The post is available for an immediate start for the right candidate.
Main duties of the job
Tasks include (but are not limited to):
- Appointment and operation booking
- Diary management
- Liaising with referrers, patients, clinicians
- Liaising with the NHS contacts
- Attending NHS contract meetings
- Database development and management
- Minute taking
- Ordering of materials/ office stock
- Invoice raising, debt chasing, reconciling payments
- Liaising with insurers regarding payments and authorisation for treatment
- Taking card payments from patients once systems are implemented
- Letter processing
- Taking meeting minutes
- Processing incoming and outgoing paper and electronic mail
- Management of incoming calls and emails
- Management and monitoring of key service delivery databases e.g. referrals and assessment databases to ensure smooth service delivery
- Comply with GDPR, confidentiality and information governance at all times
Candidate essential requirements:
Excellent working knowledge and experience of using Microsoft Office applications (Word, Excel & Outlook)
Experience of using patient notes/ CRM/ accounting systems
Team player who can also work autonomously
Understanding of patient confidentiality
Ability to work under pressure and in a busy environment
Has initiative and can think on their feet
Great time management skills
Systematic and Efficient
Assertive
Reliable
Methodical
Customer service experience essential
Professional, friendly and helpful
Well presented
Positive 'can-do attitude
Training to be provided :
Practice management software platform - Pabau
Full Induction regarding service delivery processes.
About us
The current team comprises of Clinical Psychologists, Speech and Language Therapists, Nurse practitioners, Specialist CAMHS practitioners and support workers.
We have warm and inviting clinical rooms to see families. It is a busy service, and we highly value all members of the team, promoting as many opportunities for team training, and reviews as possible to encourage an inclusive and open culture within the service.
Full supervision and relevant ongoing training is provided as part of this role.
The role comes with private medical insurance cover and pension.
Job description
Job responsibilities
Tasks include (but are not limited to):
- Appointment and operation booking
- Diary management
- Liaising with referrers, patients, clinicians
- Liaising with the NHS contacts
- Attending NHS contract meetings
- Database development and management
- Minute taking
- Ordering of materials/ office stock
- Invoice raising, debt chasing, reconciling payments
- Liaising with insurers regarding payments and authorisation for treatment
- Taking card payments from patients once systems are implemented
- Letter processing
- Taking meeting minutes
- Processing incoming and outgoing paper and electronic mail
- Management of incoming calls and emails
- Management and monitoring of key service delivery databases e.g. referrals and assessment databases to ensure smooth service delivery
- Comply with GDPR, confidentiality and information governance at all times
Candidate essential requirements:
Excellent working knowledge and experience of using Microsoft Office applications (Word, Excel & Outlook)
Experience of using patient notes/ CRM/ accounting systems
Team player who can also work autonomously
Understanding of patient confidentiality
Ability to work under pressure and in a busy environment
Has initiative and can think on their feet
Great time management skills
Systematic and Efficient
Assertive
Reliable
Methodical
Customer service experience essential
Professional, friendly and helpful
Well presented
Positive 'can-do attitude
Training to be provided :
Practice management software platform - Pabau
Full Induction regarding service delivery processes.
Job description
Job responsibilities
Tasks include (but are not limited to):
- Appointment and operation booking
- Diary management
- Liaising with referrers, patients, clinicians
- Liaising with the NHS contacts
- Attending NHS contract meetings
- Database development and management
- Minute taking
- Ordering of materials/ office stock
- Invoice raising, debt chasing, reconciling payments
- Liaising with insurers regarding payments and authorisation for treatment
- Taking card payments from patients once systems are implemented
- Letter processing
- Taking meeting minutes
- Processing incoming and outgoing paper and electronic mail
- Management of incoming calls and emails
- Management and monitoring of key service delivery databases e.g. referrals and assessment databases to ensure smooth service delivery
- Comply with GDPR, confidentiality and information governance at all times
Candidate essential requirements:
Excellent working knowledge and experience of using Microsoft Office applications (Word, Excel & Outlook)
Experience of using patient notes/ CRM/ accounting systems
Team player who can also work autonomously
Understanding of patient confidentiality
Ability to work under pressure and in a busy environment
Has initiative and can think on their feet
Great time management skills
Systematic and Efficient
Assertive
Reliable
Methodical
Customer service experience essential
Professional, friendly and helpful
Well presented
Positive 'can-do attitude
Training to be provided :
Practice management software platform - Pabau
Full Induction regarding service delivery processes.
Person Specification
Qualifications
Desirable
- Typing/ secretarial qualifications
- Administration courses/ qualifications
Computer/ IT Skills
Essential
- Excellent working knowledge and experience of using Microsoft Office applications (Word, Excel & Outlook)
- Experience of using patient notes/ CRM/ accounting systems
Experience
Essential
- Experience of working in an administrative role
Desirable
- Experience of working as an administrator/ medical secretary in a medical setting
- Tasks include (but are not limited to):
- Appointment and operation booking
- Diary management
- Liaising with referrers, patients, clinicians
- Liaising with the NHS contacts
- Attending NHS contract meetings
- Database development and management
- Minute taking
- Ordering of materials/ office stock
- Invoice raising, debt chasing, reconciling payments
- Liaising with insurers regarding payments and authorisation for treatment
- Taking card payments from patients once systems are implemented
- Letter processing
- Taking meeting minutes
- Processing incoming and outgoing paper and electronic mail
- Management of incoming calls and emails
- Management and monitoring of key service delivery databases e.g. referrals and assessment databases to ensure smooth service delivery
- Comply with GDPR, confidentiality and information governance at all times
Personal Qualities
Essential
- Team player who can also work autonomously
- Understanding of patient confidentiality
- Ability to work under pressure and in a busy environment
- Has initiative and can think on their feet
- Great time management skills
- Systematic and Efficient
- Assertive
- Reliable
- Methodical
- Customer service experience essential
- Professional, friendly and helpful
- Well presented
- Positive 'can-do attitude
- Willingness to undertake training in Practice management software platform - Pabau and full Induction regarding service delivery processes.
Person Specification
Qualifications
Desirable
- Typing/ secretarial qualifications
- Administration courses/ qualifications
Computer/ IT Skills
Essential
- Excellent working knowledge and experience of using Microsoft Office applications (Word, Excel & Outlook)
- Experience of using patient notes/ CRM/ accounting systems
Experience
Essential
- Experience of working in an administrative role
Desirable
- Experience of working as an administrator/ medical secretary in a medical setting
- Tasks include (but are not limited to):
- Appointment and operation booking
- Diary management
- Liaising with referrers, patients, clinicians
- Liaising with the NHS contacts
- Attending NHS contract meetings
- Database development and management
- Minute taking
- Ordering of materials/ office stock
- Invoice raising, debt chasing, reconciling payments
- Liaising with insurers regarding payments and authorisation for treatment
- Taking card payments from patients once systems are implemented
- Letter processing
- Taking meeting minutes
- Processing incoming and outgoing paper and electronic mail
- Management of incoming calls and emails
- Management and monitoring of key service delivery databases e.g. referrals and assessment databases to ensure smooth service delivery
- Comply with GDPR, confidentiality and information governance at all times
Personal Qualities
Essential
- Team player who can also work autonomously
- Understanding of patient confidentiality
- Ability to work under pressure and in a busy environment
- Has initiative and can think on their feet
- Great time management skills
- Systematic and Efficient
- Assertive
- Reliable
- Methodical
- Customer service experience essential
- Professional, friendly and helpful
- Well presented
- Positive 'can-do attitude
- Willingness to undertake training in Practice management software platform - Pabau and full Induction regarding service delivery processes.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
