Job summary
We have an apprentice opportunity for a LIMS and IT Support Technician.
The role best suits someone interested in pathology IT systems who want to expand their stakeholder base to laboratory customers and clinicians
Main duties of the job
To provide advice
on all pathology IT systems to both laboratory staff and laboratory
customers/clinicians
Assist
with the maintenance and develop IT systems including interfacing and
connectivity to various laboratory systems both internally and externally.
Assist
in System Administration for the laboratory information system (LIMS)
Follow
established policies and develop /maintain SOPs for areas of responsibility
To ensure the LIMS and IT systems are
maintained in accordance with ISO15189:2012 standards and other regulatory
accreditation standards.
About us
SYNLAB UK & Ireland work closely with clinicians, hospitals, occupational health providers and clinical researchers to provide a complete pathology offering.
We operate in increasingly diverse environments which is reflected in our workforce, clients, customers, suppliers, communities and partners. We believe an inclusive workplace culture is the best way to source, attract and retain diverse and talented people, and create a sustainable, high-performing workforce.
We believe our staff is vital to the principle of making a positive difference to healthcare, therefore, we promote a culture of continuous personal development where scientists and staff have the support and resources to acquire new skills and build their careers through learning and development opportunities, coaching and clear career pathways.
We promote an open and collaborative culture where leaders act as role models and facilitate a two-way communication, engage with staff and stakeholders transparently and actively encourage feedback and suggestions.
Job description
Job responsibilities
Be responsible for own personal
educational, completing Level 3 Information Communications Technician
programme, including End-Point assessment.
To provide quality
technical maintenance and support of all user based IT hardware and software.
Provide end user support for all onsite devices and network, talking
staff or clients through a series of actions, either face-to-face or over the
telephone, to help set up systems or resolve issues;
To provide support to
standard and authorised non-standard software applications.
To take ownership and
manage Service Desk tickets through full cycle of triage, referral to third party
suppliers or IT colleagues to full
closure within the boundaries of the Service Level Agreements in place.
To perform installation and
configuration of hardware, operating systems, software and applications
including LIMS Interfaces ensuring it is installed to existing IT standards and
within any predetermined timescales.
To
provide supporting documentation for the departmental operational procedures
and knowledge base items as appropriate
Job description
Job responsibilities
Be responsible for own personal
educational, completing Level 3 Information Communications Technician
programme, including End-Point assessment.
To provide quality
technical maintenance and support of all user based IT hardware and software.
Provide end user support for all onsite devices and network, talking
staff or clients through a series of actions, either face-to-face or over the
telephone, to help set up systems or resolve issues;
To provide support to
standard and authorised non-standard software applications.
To take ownership and
manage Service Desk tickets through full cycle of triage, referral to third party
suppliers or IT colleagues to full
closure within the boundaries of the Service Level Agreements in place.
To perform installation and
configuration of hardware, operating systems, software and applications
including LIMS Interfaces ensuring it is installed to existing IT standards and
within any predetermined timescales.
To
provide supporting documentation for the departmental operational procedures
and knowledge base items as appropriate
Person Specification
Qualifications
Essential
- Essential
- Foundation Degree in Science or Technology
- An understanding of Pathology IT systems, especially LIMS
- At least 12 to 18 months of experience having worked within a Pathology Laboratory environment
- Problem-solving Skills
- Experience working with external service providers
- Able to work proactively and plan, organise and manage own workload
- Good communication skills and ability to deal professionally with people at all levels
- Must be flexible in approach to the work as priorities change
- Ability to work well as part of a team
- Confident and personable with vital emotional intelligence
- A fast learner with excellent attention to detail
- Significant experience working with health data and information governance hence having a clear understanding of the obligations and responsibilities of confidentiality.
- Familiarity with cyber security controls
- Excellent timekeeping, reliability and adaptability
- Can do attitude
Desirable
- Experienced in a highly regulated industry
- Experience working with NHS
- Experience with desktop/ office applications, especially Office 365
- Experience with Microsoft Windows (both Desktop & Server) Operating Systems support
- Any relevant IT qualifications
Person Specification
Qualifications
Essential
- Essential
- Foundation Degree in Science or Technology
- An understanding of Pathology IT systems, especially LIMS
- At least 12 to 18 months of experience having worked within a Pathology Laboratory environment
- Problem-solving Skills
- Experience working with external service providers
- Able to work proactively and plan, organise and manage own workload
- Good communication skills and ability to deal professionally with people at all levels
- Must be flexible in approach to the work as priorities change
- Ability to work well as part of a team
- Confident and personable with vital emotional intelligence
- A fast learner with excellent attention to detail
- Significant experience working with health data and information governance hence having a clear understanding of the obligations and responsibilities of confidentiality.
- Familiarity with cyber security controls
- Excellent timekeeping, reliability and adaptability
- Can do attitude
Desirable
- Experienced in a highly regulated industry
- Experience working with NHS
- Experience with desktop/ office applications, especially Office 365
- Experience with Microsoft Windows (both Desktop & Server) Operating Systems support
- Any relevant IT qualifications
