Job summary
Fancy taking on a new challenge? We are recruiting for a new role to work with
our colleagues in Community Pharmacy working through Cornwall Training
Hub. This role will manage projects
relating to recruitment, retention, education and training for Community
Pharmacists in Cornwall.
Cornwall Training Hub, hosted by Kernow Health CIC provides
at scale support to General Practices in Cornwall, but as we are growing, we
are expanding into the wider primary care services. Community Pharmacy has its challenges in
attracting people into the role and retaining them, especially with competition
form the acute and community Trust and General Practice. You will be working closely with colleagues across
the wider health and care system to develop initiatives collaboratively, to
support recruitment and retention for community pharmacy.
This role will be 22.5 hours per week, worked flexibly (to be agreed) fixed term for 12 months.
Main duties of the job
We are a fast-paced, innovative team, who are passionate
about making a difference locally. No
two days are the same and you will often be asked to respond quickly to
multiple demands. You will be externally
facing, working with Community Pharmacy, but will link closely with colleagues
across the Training Hub, particularly around education and career development
opportunities. You will be the central
point of contact, working across multiple businesses throughout the county with
diverse needs and challenges. While
managing the programmes themselves, you will also need to bring stakeholders
together and ensure their competing needs are met. As well as a proven track
record as a project manager, you must have excellent influencing and
negotiation skills and excel in managing relationships.
We work most of the time from home, so you must be
comfortable with working independently, but support is only a Teams Call
away! You will also be required to
attend face to face meetings or visit the local pharmacists and we get together
as a whole team once a month.
This is a great opportunity to make a difference and work in
the wider primary care sector. Come and
be part of our award-winning team!
About us
Kernow Health CIC is a local organisation, owned by General Practitioners, delivering a number of NHS contracts across Cornwall where profits are reinvested back into the company to support healthcare across Cornwall. Working with us, you will benefit from:
- A clear career framework with pathways for promotion and career development.
- Employee benefit programme through Vivup!
- 6 weeks pro rata holiday entitlement (including bank holidays), with the ability to buy and sell annual leave.
- Being part of a local, agile and innovative team.
- Access to a great support network within a multi-professional team.
- Access to a company pension scheme, sickness, maternity and paternity pay.
- Access to training and continuous professional development through the Cornwall Training Hub!
Job description
Job responsibilities
Key Duties and Responsibilities:
- Responsible for day-to-day management of all allocated projects and programmes and tracking progress to support the programme leads.
- Provide project management and co-ordination for recruitment and retention initiatives in line with agreed project outcomes.
- Organise, attend, and lead, team and project meetings as required and relevant to the delivery of allocated projects, either face to face or online.
- Record and share project updates with wider team and stakeholders, presenting findings at meetings as required.
- Support the training hub Programme and Education leads with project reporting, including relevant KPI data collection.
- Update and manage all allocated project paperwork allocated projects and programmes.
- Oversee the Pharmacy Technician Apprenticeship scheme (PTPT) and associated coordination and administration as required.
- Work with local stakeholders to develop appropriate career pathways and education and training offers for Community Pharmacy, linking with the education team and the wider health and care system.
- Support the programme managers with programme finance, including admin related to purchase and sales orders.
- Analyse data to understand trends, challenges and potential opportunities within Community Pharmacy and track impact of programmes and projects.
- Act as the primary point of contact for stakeholders in community pharmacy, ensuring effective communication and collaboration.
- Identify potential risks and issues developing mitigation strategies to ensure projects remain within timescales.
- Work in partnership with other stakeholders across the wider health and care system, towards developing a system wide solution that benefits all parties in the system.
- Develop deep understanding of stakeholder needs and challenges and incorporate appropriate solutions into projects as appropriate.
General
- Actively contribute to the Organisations values and behaviours ensuring that relevant processes are open and transparent and encourage the confidence of staff, patients, partner organisations, the public and other agencies.
- Promote a positive organisational image.
- Promote own personal and others health, safety, and security, taking the appropriate action to report risk in accordance with policy.
- Ensure that equipment and resources are managed effectively to reduce waste and promote cost efficiency.
- Ensure the safe keeping and maintenance of equipment in accordance with policy, reporting defect or loss.
- Maintain personal development to meet the changing demands of the job, participate in an annual appraisal and appropriate training activities.
- Ensure compliance with all Kernow Health CIC statutory and mandatory training requirements, policies and protocols.
- Take appropriate responsibility to ensure that your objectives are aligned with the core team and organisational objectives.
- To demonstrate agility through adapting to the needs of the organisation by working flexibly in response to changing organisational requirements and priorities.
- You will be expected to carry out any other duties that may reasonably be required in line with your main duties, as directed by your line manager.
Job description
Job responsibilities
Key Duties and Responsibilities:
- Responsible for day-to-day management of all allocated projects and programmes and tracking progress to support the programme leads.
- Provide project management and co-ordination for recruitment and retention initiatives in line with agreed project outcomes.
- Organise, attend, and lead, team and project meetings as required and relevant to the delivery of allocated projects, either face to face or online.
- Record and share project updates with wider team and stakeholders, presenting findings at meetings as required.
- Support the training hub Programme and Education leads with project reporting, including relevant KPI data collection.
- Update and manage all allocated project paperwork allocated projects and programmes.
- Oversee the Pharmacy Technician Apprenticeship scheme (PTPT) and associated coordination and administration as required.
- Work with local stakeholders to develop appropriate career pathways and education and training offers for Community Pharmacy, linking with the education team and the wider health and care system.
- Support the programme managers with programme finance, including admin related to purchase and sales orders.
- Analyse data to understand trends, challenges and potential opportunities within Community Pharmacy and track impact of programmes and projects.
- Act as the primary point of contact for stakeholders in community pharmacy, ensuring effective communication and collaboration.
- Identify potential risks and issues developing mitigation strategies to ensure projects remain within timescales.
- Work in partnership with other stakeholders across the wider health and care system, towards developing a system wide solution that benefits all parties in the system.
- Develop deep understanding of stakeholder needs and challenges and incorporate appropriate solutions into projects as appropriate.
General
- Actively contribute to the Organisations values and behaviours ensuring that relevant processes are open and transparent and encourage the confidence of staff, patients, partner organisations, the public and other agencies.
- Promote a positive organisational image.
- Promote own personal and others health, safety, and security, taking the appropriate action to report risk in accordance with policy.
- Ensure that equipment and resources are managed effectively to reduce waste and promote cost efficiency.
- Ensure the safe keeping and maintenance of equipment in accordance with policy, reporting defect or loss.
- Maintain personal development to meet the changing demands of the job, participate in an annual appraisal and appropriate training activities.
- Ensure compliance with all Kernow Health CIC statutory and mandatory training requirements, policies and protocols.
- Take appropriate responsibility to ensure that your objectives are aligned with the core team and organisational objectives.
- To demonstrate agility through adapting to the needs of the organisation by working flexibly in response to changing organisational requirements and priorities.
- You will be expected to carry out any other duties that may reasonably be required in line with your main duties, as directed by your line manager.
Person Specification
Other
Essential
- Unrestricted access to a motor vehicle in order to travel when required
- Willingness to undertake training as necessary to meet the requirements of the role
- Understanding of GDPR and data processing requirements and confidentiality.
Experience
Essential
- Minimum of 2 years working in a similar setting that requires organisation and the ability to achieve tasks and meet deadlines (e.g. administration/project support)
- Previous experience of working in primary care or a healthcare setting
- Proven track record of planning, coordinating and supporting business processes or programmes
- Proven track record of working with multiple businesses/ departments and finding workable solutions to meet competing needs
- Successful development and monitoring of administrative procedures and processes
Desirable
- Previous experience of working in a community pharmacy setting
- Previous experience of working in recruitment
Skills and Abilities
Essential
- Excellent organisation and time management skills and the ability to manage a demanding administrative workload
- Excellent interpersonal and communication skills both written and oral
- Ability to work on own, autonomously with access to support via multiple teams
- Ability to delegate and provide support to others within the team
- Able to use initiative, but seek guidance when appropriate
- Able to work through tasks logically and systematically with attention to detail
- Ability to deal with a wide range of tasks and meet competing deadlines
- Ability to maintain confidentiality
- Ability to work with people at all levels, establishing key contacts with partners and creating networks.
- Excellent IT ability and understanding of Microsoft applications
Qualifications
Essential
- Project management qualification e.g. Prince 2/ Agile project management, or equivalent experience
Person Specification
Other
Essential
- Unrestricted access to a motor vehicle in order to travel when required
- Willingness to undertake training as necessary to meet the requirements of the role
- Understanding of GDPR and data processing requirements and confidentiality.
Experience
Essential
- Minimum of 2 years working in a similar setting that requires organisation and the ability to achieve tasks and meet deadlines (e.g. administration/project support)
- Previous experience of working in primary care or a healthcare setting
- Proven track record of planning, coordinating and supporting business processes or programmes
- Proven track record of working with multiple businesses/ departments and finding workable solutions to meet competing needs
- Successful development and monitoring of administrative procedures and processes
Desirable
- Previous experience of working in a community pharmacy setting
- Previous experience of working in recruitment
Skills and Abilities
Essential
- Excellent organisation and time management skills and the ability to manage a demanding administrative workload
- Excellent interpersonal and communication skills both written and oral
- Ability to work on own, autonomously with access to support via multiple teams
- Ability to delegate and provide support to others within the team
- Able to use initiative, but seek guidance when appropriate
- Able to work through tasks logically and systematically with attention to detail
- Ability to deal with a wide range of tasks and meet competing deadlines
- Ability to maintain confidentiality
- Ability to work with people at all levels, establishing key contacts with partners and creating networks.
- Excellent IT ability and understanding of Microsoft applications
Qualifications
Essential
- Project management qualification e.g. Prince 2/ Agile project management, or equivalent experience
