Job summary
Working closely with GP Practices in Cornwall, you will be providing county-wide bank staff support. Youll be responsible for the administration and day-to-day management of the staff bank, including recruitment, onboarding, induction, training, and vacancy matching to provide temporary staffing solutions as and when needed.
You must be an excellent communicator and able to work both independently and collaboratively with a range of people internally and externally. In the main, you will be externally facing, working with GP Practices to help job match, provide support, and resolve training needs.
To be successful in this role, you will need to have excellent organisation skills, a proactive, solution-focused approach, and the ability to be adaptable in response to the fluid nature of the temporary staffing landscape. You will be comfortable building and developing relationships to meet the needs of stakeholders, whilst also contributing to projects and promotional events.
On occasion, you will be required to support and/or provide cover for a counterpart who oversees the recruitment of locums onto the bank and our primary care hubs. You will help with recruitment processes and the uploading of information to a digital booking system, so experience working with systems and data is beneficial.
Please note this is a fixed term maternity cover for 12 months or until the return of the postholder, whichever is sooner.
Main duties of the job
The Staff Bank comprises a small team that works collaboratively to help one another achieve. We dont believe in the phrase its not my job because a problem/query shared is a problem/query halved, and teamwork is paramount to all that we do.
Ultimately, we are looking for an enthusiastic individual with a driven approach to finding staffing solutions. If this sounds like you or something youd like to be a part of, wed love to hear from you.
The post-holder will be the first point of contact for temporary workers and as such should maintain high standards of courtesy, discretion and confidentiality. Working autonomously, youll provide an end-to-end temporary staffing service including bank recruitment, bank system administration, management and coordination of bookings. You will oversee the onboarding of bank staff, be responsible for reviewing, monitoring and reporting on vacant and filled shifts, and facilitate payment for Bank and/or Locum staff in general practice within Cornwall.
There will also be a requirement to support a counterpart with the staffing of the Primary Care and Womens Health hubs during periods of absence, annual leave, and peak periods. To meet the needs of the service the post-holder may be required to work in other administrative areas as deemed appropriate by the line manager.
About us
Why work for us?
Kernow Health CIC is a local organisation, owned by General Practitioners, delivering a number of NHS contracts across Cornwall where profits are reinvested back into the company to support healthcare across Cornwall. Working with us, you will benefit from:
- A clear career framework with pathways for promotion and career development.
- Employee benefit programme through Vivup!
- 6 weeks pro rata holiday entitlement (including bank holidays), with the ability to buy and sell annual leave.
- Being part of a local, agile and innovative team.
- Access to a great support network within a multi-professional team.
- Access to a company pension scheme, sickness, maternity and paternity pay.
- Access to training and continuous professional development through the Cornwall Training Hub!
Job description
Job responsibilities
-
Be
the first point of contact for both Staff Bank employees and general practice
colleagues.
-
Communicate
regularly with practices regarding available bank staff and assist with the
filling of shifts.
-
Ensure
shifts are being advertised, promoted and booked, and help match people to vacant
shifts.
-
Work
collaboratively with bank staff and practices by following up requests, setting
up new users, overcoming booking issues, and resolving time sheet queries as
required.
- Liaise
with the HR team to support the advertising, recruitment and onboarding of new
bank staff.
-
Advise,
guide and support prospective bank staff through the recruitment process,
clearly outlining the options and benefits associated with the routes to join
the bank.
-
Ensure
all preemployment checks are valid and evidenced. Record professional
registration status for example GMC,NMC to ensure individuals are registered with
the appropriate body and arrange for DBS checks to be completed as required.
-
Review
all certification, training certification, and coordinate competency checks as
required for individuals joining the Staff Bank.
-
Oversee
the onboarding process for new starters including the arrangement of shadow
shifts/work experience or any relevant training as appropriate.
-
Monitor
and review mandatory Bluestream training and statutory training to ensure bank staff
remain up to date and compliant.
-
Be
the point of contact for any payroll, timesheet queries, ensuring timesheets and
invoices are accurate and submitted in a timely manner.
-
Compile,
monitor and review reports on bank staff usage and make recommendations for
improvements.
-
Order
and distribute uniforms to bank staff as appropriate.
-
Support
with the creation of primary care hub profiles, rota patterns, uploading of
data, and bookings as required.
-
Raise
any issues or concerns associated with the primary care hubs booking platform
to ensure the system is fully functional, accurate and accessible by bank staff, locums.
- Work
with the Recruitment Manager to ensure legal compliance for those working on
the Staff Bank.
-
Help
drive the targeted recruiting of various groups/roles within general practice, such
as GPs, nurses, HCAs, and administrative staff to name a few.
- Proactively promote the benefits of working on the staff bank to practices, colleagues and potential candidates via a range of communication platforms, which could include telephone, email, WhatsApp, Facebook, LinkedIn
Job description
Job responsibilities
-
Be
the first point of contact for both Staff Bank employees and general practice
colleagues.
-
Communicate
regularly with practices regarding available bank staff and assist with the
filling of shifts.
-
Ensure
shifts are being advertised, promoted and booked, and help match people to vacant
shifts.
-
Work
collaboratively with bank staff and practices by following up requests, setting
up new users, overcoming booking issues, and resolving time sheet queries as
required.
- Liaise
with the HR team to support the advertising, recruitment and onboarding of new
bank staff.
-
Advise,
guide and support prospective bank staff through the recruitment process,
clearly outlining the options and benefits associated with the routes to join
the bank.
-
Ensure
all preemployment checks are valid and evidenced. Record professional
registration status for example GMC,NMC to ensure individuals are registered with
the appropriate body and arrange for DBS checks to be completed as required.
-
Review
all certification, training certification, and coordinate competency checks as
required for individuals joining the Staff Bank.
-
Oversee
the onboarding process for new starters including the arrangement of shadow
shifts/work experience or any relevant training as appropriate.
-
Monitor
and review mandatory Bluestream training and statutory training to ensure bank staff
remain up to date and compliant.
-
Be
the point of contact for any payroll, timesheet queries, ensuring timesheets and
invoices are accurate and submitted in a timely manner.
-
Compile,
monitor and review reports on bank staff usage and make recommendations for
improvements.
-
Order
and distribute uniforms to bank staff as appropriate.
-
Support
with the creation of primary care hub profiles, rota patterns, uploading of
data, and bookings as required.
-
Raise
any issues or concerns associated with the primary care hubs booking platform
to ensure the system is fully functional, accurate and accessible by bank staff, locums.
- Work
with the Recruitment Manager to ensure legal compliance for those working on
the Staff Bank.
-
Help
drive the targeted recruiting of various groups/roles within general practice, such
as GPs, nurses, HCAs, and administrative staff to name a few.
- Proactively promote the benefits of working on the staff bank to practices, colleagues and potential candidates via a range of communication platforms, which could include telephone, email, WhatsApp, Facebook, LinkedIn
Person Specification
Personal Qualities
Essential
- Professional
- Reliable
- Flexible and adaptable
- Motivated and conscientious
- Diplomatic
- Compassionate
- Strong attention to detail
- Perseverance
- Problem solver
Skills and Abilities
Essential
- Excellent written and verbal communication skills
- Excellent interpersonal skills
- Ability to build rapport and develop relationships internally and externally
- Track record of providing excellent customer care
- Ability to work in a busy environment with competing priorities
- Negotiation skills
- Ability to use own initiative
- Ability to deal with difficult situations conversations
- Ability to handle and discuss sensitive confidential information and address concerns
- Ability to demonstrate accuracy when working under pressure and to tight deadlines
Qualifications
Essential
- 5 GCSEs grade A to C, 4 or above or equivalent, including English and Maths.
- A level 3 qualification or equivalent in Business Administration or proven recent experience working in administration, recruitment, or customer care/service.
Desirable
- CIPD Level 3
- IT qualification
Additional Requirements
Essential
- Driving licence
- Ability to travel to other locations
Experience
Essential
- Previous experience of working in an administration, recruitment, or customer care,service environment, undertaking a full range of administrative duties.
- IT and digital literacy, and can use a range of applications including Microsoft Office, social media and communication platforms, email, databases, and the internet
- Proven track record of delivering excellent customer service, including evaluating and improving services provided.
Desirable
- Previous experience of working in Primary Care, NHS, Recruitment, HR
- Knowledge of Recruitment and Selection policies and employment legislation
- Knowledge of the challenges associated with the recruitment of healthcare professionals.
- Project co-ordination/ management experience
Person Specification
Personal Qualities
Essential
- Professional
- Reliable
- Flexible and adaptable
- Motivated and conscientious
- Diplomatic
- Compassionate
- Strong attention to detail
- Perseverance
- Problem solver
Skills and Abilities
Essential
- Excellent written and verbal communication skills
- Excellent interpersonal skills
- Ability to build rapport and develop relationships internally and externally
- Track record of providing excellent customer care
- Ability to work in a busy environment with competing priorities
- Negotiation skills
- Ability to use own initiative
- Ability to deal with difficult situations conversations
- Ability to handle and discuss sensitive confidential information and address concerns
- Ability to demonstrate accuracy when working under pressure and to tight deadlines
Qualifications
Essential
- 5 GCSEs grade A to C, 4 or above or equivalent, including English and Maths.
- A level 3 qualification or equivalent in Business Administration or proven recent experience working in administration, recruitment, or customer care/service.
Desirable
- CIPD Level 3
- IT qualification
Additional Requirements
Essential
- Driving licence
- Ability to travel to other locations
Experience
Essential
- Previous experience of working in an administration, recruitment, or customer care,service environment, undertaking a full range of administrative duties.
- IT and digital literacy, and can use a range of applications including Microsoft Office, social media and communication platforms, email, databases, and the internet
- Proven track record of delivering excellent customer service, including evaluating and improving services provided.
Desirable
- Previous experience of working in Primary Care, NHS, Recruitment, HR
- Knowledge of Recruitment and Selection policies and employment legislation
- Knowledge of the challenges associated with the recruitment of healthcare professionals.
- Project co-ordination/ management experience
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
