Job summary
Note to
all prospective candidates - the advert stipulates the location is Truro, which
is where Kernow Health CICs HQ is located. However, Staff Bank shifts can arise
at any of the GP Practices located throughout Cornwall. For the purpose of this
advert, we are inviting applications from those who wish to work in the North
and East of the county, which would include the following areas: Bodmin,
Launceston, Liskeard, Wadebridge, Looe, Fowey, Bude, Callington, Saltash, etc.
Kernow Health CIC proudly hosts the Staff Bank on behalf of
all General Practices in Cornwall, and we are looking for dedicated and
flexible Admin & Medical Receptionists to cover short-term vacancies at GP
practices as and when required. As part
of our flexible workforce, you will help to ensure that practices have
sufficient cover to deliver their services while helping to support patients on
their health and wellbeing journey.
Naturally, this is a busy and challenging role where no two days are the
same.
Working via the Staff Bank will offer you the flexibility to
travel within an agreed radius from your home address, on days that suit you,
which enables you to balance your work and home life.
Our only
expectations are that those who are registered with the Staff Bank work at
least 3 shifts within a 6-month period and keep up to date with mandatory
training which we pay you to complete.
Main duties of the job
Should you already be working for a Practice, this is an
opportunity to pick up additional hours within your current PCN or perhaps via
an alternative Practice that is looking for your expertise. You can also join
as a locum worker (self-employed) or a casual worker (zero-hours contract).
You will be responsible for the general administrative and
reception duties within a Practice and work with established processes,
policies and procedures to provide a comprehensive high-quality service and
deal efficiently and courteously with patient enquiries.
Your regular duties in this role will be dealing with
telephone, face-to-face and electronic enquiries, booking and/or amending
patient appointments and home visits, contacting patients to provide
information from the clinical team, and assisting patients to access our
services and those available in the wider community. You will be comfortable
with working across different GP practice settings and locations, and working
with different IT systems and processes, particularly EMIS and/or SystmOne.
We are looking for caring, compassionate, and enthusiastic
team members with an interest in patient care, good communication skills and a
positive attitude.
About us
Kernow Health, a Community Interest Company, supports General Practice and delivers Primary Care Services at scale in Cornwall. Established in May 2011 by a group of Cornwall Practices, we are a GP owned provider organisation and deliver a number of NHS contracts across Cornwall, these include Cornwall 111 Integrated Urgent Care Service, School Immunisation Programme, Childrens Eating Disorder Service and Cornwall Training Hub [formally CEPN].
These contracts support the visions and values of the organisation, and also ensure that we are able to reinvest any profits made back into the company; again with the intention of supporting GP practices across Cornwall.
Kernow Health CIC is also now offering member practices support to regroup and rebuild through the new Excellence in Practice (EiP) programme.
Job description
Job responsibilities
The duties will vary according to the practice requirements, but an outline of the duties which may be undertaken is provided below:
- Receive and make telephone calls, receiving or redirecting enquiries and taking messages as appropriate.
- Provide first point of contact for patient, providing advice and guidance to ensure queries are dealt with appropriately and patients are directed to the appropriate healthcare professional.
- Process and prioritise appointment requests from patients by telephone or in person in line with practice protocol.
- Record requests for home visits and refer to duty doctor as appropriate.
- Receive requests for repeat prescriptions and process in accordance with practice protocol.
- Register new patients or record amendments to patient records as appropriate.
- File medical records, hospital reports and letters as appropriate.
- Photocopying, scanning and faxing documents as appropriate
- Enter patient information onto the computer as required.
- Providing clerical assistance as required, including word, data processing, filing correspondence, reports and results promptly, correctly and in accordance with practice protocol.
- Arrange patient transport in line with practice protocol.
- Clearing consulting rooms and ensuring reception area is tidy.
- Book transport for patients and ambulance services as required.
- Manage internal, external post.
- Maintain stationary and other stocks in reception and consulting rooms.
For more information on key duties and responsibilities please see the attached job description.
Job description
Job responsibilities
The duties will vary according to the practice requirements, but an outline of the duties which may be undertaken is provided below:
- Receive and make telephone calls, receiving or redirecting enquiries and taking messages as appropriate.
- Provide first point of contact for patient, providing advice and guidance to ensure queries are dealt with appropriately and patients are directed to the appropriate healthcare professional.
- Process and prioritise appointment requests from patients by telephone or in person in line with practice protocol.
- Record requests for home visits and refer to duty doctor as appropriate.
- Receive requests for repeat prescriptions and process in accordance with practice protocol.
- Register new patients or record amendments to patient records as appropriate.
- File medical records, hospital reports and letters as appropriate.
- Photocopying, scanning and faxing documents as appropriate
- Enter patient information onto the computer as required.
- Providing clerical assistance as required, including word, data processing, filing correspondence, reports and results promptly, correctly and in accordance with practice protocol.
- Arrange patient transport in line with practice protocol.
- Clearing consulting rooms and ensuring reception area is tidy.
- Book transport for patients and ambulance services as required.
- Manage internal, external post.
- Maintain stationary and other stocks in reception and consulting rooms.
For more information on key duties and responsibilities please see the attached job description.
Person Specification
Qualifications
Essential
- GCSE maths and English grade C/4 or above
- NVQ Business administration or equivalent experience
Desirable
- Qualification in medical terminology
Skills and Abilities
Essential
- Work under pressure
- Excellent communication skills verbal and written
- Attention to detail
- Ability to work as a team
- Ability to prioritise workload
- Organisational skills
- Ability to maintain confidentiality
Desirable
- Previous experience of SystmOne, or EMIS
- Understanding of clinical coding
Experience
Essential
- Demonstrable experience of working in an administration role in a busy environment
- Previous customer service experience
- Microsoft Office applications
Desirable
- Previous experience of working in general practice
- Previous experience working in healthcare setting
Additional Circumstances
Essential
- A criminal record check satisfactory to the organisation.
Person Specification
Qualifications
Essential
- GCSE maths and English grade C/4 or above
- NVQ Business administration or equivalent experience
Desirable
- Qualification in medical terminology
Skills and Abilities
Essential
- Work under pressure
- Excellent communication skills verbal and written
- Attention to detail
- Ability to work as a team
- Ability to prioritise workload
- Organisational skills
- Ability to maintain confidentiality
Desirable
- Previous experience of SystmOne, or EMIS
- Understanding of clinical coding
Experience
Essential
- Demonstrable experience of working in an administration role in a busy environment
- Previous customer service experience
- Microsoft Office applications
Desirable
- Previous experience of working in general practice
- Previous experience working in healthcare setting
Additional Circumstances
Essential
- A criminal record check satisfactory to the organisation.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
