Job summary
Kernow Health CIC hosts the Staff Bank on behalf of General
Practices in Cornwall, and we are looking for people to join our flexible
workforce and support practices. We are seeking receptionists and admin staff
to join our Staff Bank and provide short term, ad-hoc cover to Practices that
need it most.
Main duties of the job
Being part of and working within our Staff Bank provides you
with the flexibility to choose the days you want to work and how far you want
to travel. You can work over a range of different locations across Cornwall or
simply at your nearest Practices. Youre in the driving seat!
If you are already working for a Practice, this is an
opportunity for you to pick up additional hours either with your PCN or another
Practice delivering in your area of expertise. You can also join as a locum
worker (this means being self-employed) or a casual worker (with a zero hours
contract).
Being part of the Staff Bank, we can offer you:
- Induction
- Mandatory training
- Supervision and appraisal
- ID and uniform
- Access to training/CPD
Who
we are looking for:
Caring, compassionate, and enthusiastic team members with an interest in
patient care, good communication skills and a positive attitude.
About us
Kernow Health, a Community Interest Company, supports General Practice and delivers Primary Care Services at scale in Cornwall. Established in May 2011 by a group of Cornwall Practices, we are a GP owned provider organisation and deliver a number of NHS contracts across Cornwall, these include Cornwall 111 Integrated Urgent Care Service, School Immunisation Programme, Childrens Eating Disorder Service and Cornwall Training Hub [formally CEPN].
These contracts support the visions and values of the organisation, and also ensure that we are able to reinvest any profits made back into the company; again with the intention of supporting GP practices across Cornwall.
Kernow Health CIC is also now offering member practices support to regroup and rebuild through the new Excellence in Practice (EiP) programme.
Job description
Job responsibilities
The duties will vary according to the practice requirements, but an outline of the duties which may be undertaken is provided below:
- Receive and make telephone calls, receiving or redirecting enquiries and taking messages as appropriate.
- Provide first point of contact for patient, providing advice and guidance to ensure queries are dealt with appropriately and patients are directed to the appropriate healthcare professional.
- Process and prioritise appointment requests from patients by telephone or in person in line with practice protocol.
- Record requests for home visits and refer to duty doctor as appropriate.
- Receive requests for repeat prescriptions and process in accordance with practice protocol.
- Register new patients or record amendments to patient records as appropriate.
- File medical records, hospital reports and letters as appropriate.
- Photocopying, scanning and faxing documents as appropriate
- Enter patient information onto the computer as required.
- Providing clerical assistance as required, including word/data processing, filing correspondence, reports and results promptly, correctly and in accordance with practice protocol.
- Open and close the building as appropriate, including alarms, lighting and building security.
- Arrange patient transport in line with practice protocol.
- Clearing consulting rooms and ensuring reception area is tidy.
- Book transport for patients and ambulance services as required.
- Manage internal/external post.
- Maintain stationary and other stocks in reception and consulting rooms.
For more information on key duties and responsibilities please see the attached job description.
Job description
Job responsibilities
The duties will vary according to the practice requirements, but an outline of the duties which may be undertaken is provided below:
- Receive and make telephone calls, receiving or redirecting enquiries and taking messages as appropriate.
- Provide first point of contact for patient, providing advice and guidance to ensure queries are dealt with appropriately and patients are directed to the appropriate healthcare professional.
- Process and prioritise appointment requests from patients by telephone or in person in line with practice protocol.
- Record requests for home visits and refer to duty doctor as appropriate.
- Receive requests for repeat prescriptions and process in accordance with practice protocol.
- Register new patients or record amendments to patient records as appropriate.
- File medical records, hospital reports and letters as appropriate.
- Photocopying, scanning and faxing documents as appropriate
- Enter patient information onto the computer as required.
- Providing clerical assistance as required, including word/data processing, filing correspondence, reports and results promptly, correctly and in accordance with practice protocol.
- Open and close the building as appropriate, including alarms, lighting and building security.
- Arrange patient transport in line with practice protocol.
- Clearing consulting rooms and ensuring reception area is tidy.
- Book transport for patients and ambulance services as required.
- Manage internal/external post.
- Maintain stationary and other stocks in reception and consulting rooms.
For more information on key duties and responsibilities please see the attached job description.
Person Specification
Qualifications
Essential
- GCSE maths and English grade C/4 or above
- NVQ Business administration or equivalent experience
Desirable
- Qualification in medical terminology
Skills and Abilities
Essential
- Work under pressure
- Excellent communication skills verbal and written
- Attention to detail
- Ability to work as a team
- Ability to prioritise workload
- Organisational skills
- Ability to maintain confidentiality
Desirable
- Previous experience of SystmOne, or EMIS
- Understanding of clinical coding
Experience
Essential
- Demonstrable experience of working in an administration role in a busy environment
- Previous customer service experience
- Microsoft Office applications
Desirable
- Previous experience of working in general practice
- Previous experience working in healthcare setting
Additional Circumstances
Essential
- A criminal record check satisfactory to the organisation.
Person Specification
Qualifications
Essential
- GCSE maths and English grade C/4 or above
- NVQ Business administration or equivalent experience
Desirable
- Qualification in medical terminology
Skills and Abilities
Essential
- Work under pressure
- Excellent communication skills verbal and written
- Attention to detail
- Ability to work as a team
- Ability to prioritise workload
- Organisational skills
- Ability to maintain confidentiality
Desirable
- Previous experience of SystmOne, or EMIS
- Understanding of clinical coding
Experience
Essential
- Demonstrable experience of working in an administration role in a busy environment
- Previous customer service experience
- Microsoft Office applications
Desirable
- Previous experience of working in general practice
- Previous experience working in healthcare setting
Additional Circumstances
Essential
- A criminal record check satisfactory to the organisation.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
