Job summary
Kernow Health CIC is looking to welcome a dynamic and dedicated HR Business Partner to our team. This role offers an exciting opportunity to contribute to a forward-thinking, innovative healthcare organisation based in Cornwall. The successful candidate will play a pivotal role in supporting our Integrated Urgent Care Service (IUCS) while also contributing to the broader organisation. This role will be 22.5 hours per week, on a Fixed Term Contract, 6 - 12 months, and will be hybrid working.
What Were Looking For
-
Qualifications: A Level 5 CIPD qualification or
equivalent operational HR experience.
-
Experience: At least three years of HR
experience with a focus on ER, ideally within sectors such as healthcare or
large-scale operations.
-
Skills: Strong organisational and communication
skills, with the ability to build strong relationships at all levels. A
proactive and continuous improvement mindset is essential.
-
Personal Qualities: High emotional intelligence,
honesty, and the ability to navigate ambiguity in a fast-paced environment.
Main duties of the job
About the Role
As a HR Business Partner at Kernow Health CIC, you will be an integral part of the HR function, primarily focusing on providing comprehensive HR services to the Integrated Urgent Care Service. You will manage a diverse range of employee relations (ER) cases, performance management initiatives, and HR projects, ensuring that HR practices align with the organisations strategic objectives.
Key Responsibilities:
-Employee Relations: Manage ER cases, including absence management, performance issues, grievances, and disciplinary matters, providing expert guidance to managers and staff.
-Performance Management: Collaborate with managers to establish clear performance expectations and address challenges constructively.
-Engagement and Development: Promote best practices and continuous learning, contributing to the enhancement of people management skills across the organisation.
-Stakeholder Partnerships: Partner with people managers and the Head of HR to support the achievement of strategic and operational targets, acting as a trusted advisor on HR matters.
-Projects and Policies: Participate in HR-related projects, ensuring alignment with organisational goals and successful outcomes.
About us
Why Join Kernow Health CIC?
As a part of Kernow Health CIC, youll be joining an organisation owned and managed by the general practices of Cornwall, uniquely positioned to deliver cohesive services both in and out of hours. We are recognised for our commitment to innovation, performance and best practices, all while delivering excellent patient care. Heres why you should consider joining our team:
-Supportive and Collaborative Environment: Be part of a friendly, agile team dedicated to delivering high-quality HR services across a multi-disciplinary environment.
-Flexible Working: Benefit from hybrid working arrangements and the flexibility to manage your own time effectively.
-Career Development: Access to continued professional development opportunities, with support for further training and education.
-Comprehensive Benefits: Competitive salary, pension scheme, and additional benefits including holiday entitlement of 6.6 weeks (pro-rata) inclusive of bank holidays, with the option to buy and sell annual leave.
-Work-Life Balance: Although flexibility is required, particularly in supporting out-of-hours services, we value your work-life balance and aim to support it wherever possible.
-A Beautiful Location: Enjoy the stunning surroundings of Cornwall, an amazing place to work and live.
Job description
Job responsibilities
Key Duties and Responsibilities:
Employee Relations (ER)
- Manage a variety of ER cases within the IUCS directorate (and occasionally within other directorates), including absence management, performance issues, grievances, and disciplinary matters.
- Oversee welfare management, Occupational Health (OH) referrals, risk assessments, and capability processes, ensuring timely and appropriate actions are taken.
- Provide expert support to Kernow Health CIC (KHCIC) on complex ER issues, offering practical solutions and guidance.
- Conduct prompt, thorough, and impartial investigations into sensitive employee relations matters, delivering objective recommendations based on the findings.
- Collaborate with the wider HR team to coach and train people managers on effectively managing and resolving moderately complex ER issues, fostering a culture of proactive problem-solving and future proofing.
Performance Management
- Work closely with people managers to establish clear performance expectations, ensuring that teams are held accountable for achieving agreed-upon deliverables.
- Provide ongoing support and guidance to managers, enabling them to address performance challenges in a constructive and fair manner.
Engagement and Development
- Contribute to the enhancement of people management skills across the organisation, promoting best practices and fostering a culture of continuous learning.
- Act as a champion for continuous improvement, encouraging initiatives that enhance employee engagement, satisfaction, and overall organisational performance.
Stakeholder Partnerships
- Collaborate with the Head of HR to ensure consistent delivery of strategic HR objectives and alignment with organisational goals.
- Partner with people managers to support the achievement of both strategic and operational targets, providing expert advice and guidance on HR related matters.
- Serve as a trusted advisor to employees, offering guidance and counselling to resolve workplace issues effectively.
- Educate and support staff and managers in understanding and applying HR policies, procedures, and compliance requirements, ensuring clarity and consistency in practice.
- Facilitate communication between staff and management, ensuring issues are escalated appropriately and resolved in a timely manner.
Projects and Policies
- Participate in and contribute to HR related projects, ensuring alignment with organisational objectives and successful project outcomes.
General
- Foster a respectful, supportive, and collaborative work environment, where team members are courteous and sensitive to each others needs and concerns.
- Demonstrate accountability and flexibility in your role, being willing to take on various tasks and assist colleagues as needed.
- Engage in safe work practices, maintaining a focus on health, safety, and security in all aspects of your work.
- Be open to constructive feedback and continuously seek opportunities for personal and professional development.
- Contribute positively to the Organisations values and behaviours, ensuring transparency in processes and building confidence among staff, patients, partner organisations, and the public.
- Promote a positive organisational image, upholding the reputation and values of Kernow Health CIC.
- Ensure effective management of equipment and resources, promoting cost efficiency and reducing waste in line with organisational policies.
- Take responsibility for your own professional development, participating in annual appraisals and relevant training activities to meet the evolving demands of your role.
- Ensure full compliance with all Kernow Health CIC statutory and mandatory training requirements, as well as adherence to organisational policies and protocols.
- Align your personal objectives with those of the core team and organisation, contributing to the achievement of overall goals.
- Demonstrate agility and adaptability in response to changing organisational needs, working flexibly to meet the demands of the service.
- Perform any other duties reasonably required in line with your main responsibilities, as directed by your line manager.
Job description
Job responsibilities
Key Duties and Responsibilities:
Employee Relations (ER)
- Manage a variety of ER cases within the IUCS directorate (and occasionally within other directorates), including absence management, performance issues, grievances, and disciplinary matters.
- Oversee welfare management, Occupational Health (OH) referrals, risk assessments, and capability processes, ensuring timely and appropriate actions are taken.
- Provide expert support to Kernow Health CIC (KHCIC) on complex ER issues, offering practical solutions and guidance.
- Conduct prompt, thorough, and impartial investigations into sensitive employee relations matters, delivering objective recommendations based on the findings.
- Collaborate with the wider HR team to coach and train people managers on effectively managing and resolving moderately complex ER issues, fostering a culture of proactive problem-solving and future proofing.
Performance Management
- Work closely with people managers to establish clear performance expectations, ensuring that teams are held accountable for achieving agreed-upon deliverables.
- Provide ongoing support and guidance to managers, enabling them to address performance challenges in a constructive and fair manner.
Engagement and Development
- Contribute to the enhancement of people management skills across the organisation, promoting best practices and fostering a culture of continuous learning.
- Act as a champion for continuous improvement, encouraging initiatives that enhance employee engagement, satisfaction, and overall organisational performance.
Stakeholder Partnerships
- Collaborate with the Head of HR to ensure consistent delivery of strategic HR objectives and alignment with organisational goals.
- Partner with people managers to support the achievement of both strategic and operational targets, providing expert advice and guidance on HR related matters.
- Serve as a trusted advisor to employees, offering guidance and counselling to resolve workplace issues effectively.
- Educate and support staff and managers in understanding and applying HR policies, procedures, and compliance requirements, ensuring clarity and consistency in practice.
- Facilitate communication between staff and management, ensuring issues are escalated appropriately and resolved in a timely manner.
Projects and Policies
- Participate in and contribute to HR related projects, ensuring alignment with organisational objectives and successful project outcomes.
General
- Foster a respectful, supportive, and collaborative work environment, where team members are courteous and sensitive to each others needs and concerns.
- Demonstrate accountability and flexibility in your role, being willing to take on various tasks and assist colleagues as needed.
- Engage in safe work practices, maintaining a focus on health, safety, and security in all aspects of your work.
- Be open to constructive feedback and continuously seek opportunities for personal and professional development.
- Contribute positively to the Organisations values and behaviours, ensuring transparency in processes and building confidence among staff, patients, partner organisations, and the public.
- Promote a positive organisational image, upholding the reputation and values of Kernow Health CIC.
- Ensure effective management of equipment and resources, promoting cost efficiency and reducing waste in line with organisational policies.
- Take responsibility for your own professional development, participating in annual appraisals and relevant training activities to meet the evolving demands of your role.
- Ensure full compliance with all Kernow Health CIC statutory and mandatory training requirements, as well as adherence to organisational policies and protocols.
- Align your personal objectives with those of the core team and organisation, contributing to the achievement of overall goals.
- Demonstrate agility and adaptability in response to changing organisational needs, working flexibly to meet the demands of the service.
- Perform any other duties reasonably required in line with your main responsibilities, as directed by your line manager.
Person Specification
Other
Essential
- The successful candidate will need to be comfortable with working flexibly as areas of the business operate outside of the core 9 am - 5.30 pm hours. You may be required, on occasion, to work a later shift to support those who work at night or of a weekend.
Experience
Essential
- At least three years of HR experience with an ER focus.
- Good working knowledge and experience of current employment legislation and HR policies and procedures.
- Proven experience of delivering a HR/People strategy.
Skills and Abilities
Essential
- .Excellent organisation skills
- Excellent communication skills and a proven track record of building strong collaborative relationships with stakeholders at all levels.
- Strong technical HR skills
- Ability to deal with a wide range of tasks and meet competing deadlines
- Ability to work independently or as part of a team
- Able to work through tasks logically and systematically with attention to detail
- Ability to maintain confidentiality
- Ability to analyse data and summarise key findings
Personal Qualities
Essential
- Can remain calm and focussed when busy
- Able to work with people at all levels
- Natural collaborator and team contributor
- A high level of emotional intelligence as demonstrated by maintaining respect and empathy when confronted with challenging situations.
- Honesty and openness
- Sound judgment, high integrity and able to handle complex, highly sensitive and confidential information.
- Can actively listen and operate with tact and sensitivity when passing on information
- Takes ownership, a can do attitude
- Flexible and adaptable especially when there are conflicting pressures
- Has a proactive and continuous improvement mindset.
- A direct style with a strength in developing trust, rapport and alignment across the organisation.
- Able to navigate ambiguity within a fast-paced and changing environment.
Qualifications
Essential
- A Level 5 CIPD Qualification or equivalent operational HR experience
Person Specification
Other
Essential
- The successful candidate will need to be comfortable with working flexibly as areas of the business operate outside of the core 9 am - 5.30 pm hours. You may be required, on occasion, to work a later shift to support those who work at night or of a weekend.
Experience
Essential
- At least three years of HR experience with an ER focus.
- Good working knowledge and experience of current employment legislation and HR policies and procedures.
- Proven experience of delivering a HR/People strategy.
Skills and Abilities
Essential
- .Excellent organisation skills
- Excellent communication skills and a proven track record of building strong collaborative relationships with stakeholders at all levels.
- Strong technical HR skills
- Ability to deal with a wide range of tasks and meet competing deadlines
- Ability to work independently or as part of a team
- Able to work through tasks logically and systematically with attention to detail
- Ability to maintain confidentiality
- Ability to analyse data and summarise key findings
Personal Qualities
Essential
- Can remain calm and focussed when busy
- Able to work with people at all levels
- Natural collaborator and team contributor
- A high level of emotional intelligence as demonstrated by maintaining respect and empathy when confronted with challenging situations.
- Honesty and openness
- Sound judgment, high integrity and able to handle complex, highly sensitive and confidential information.
- Can actively listen and operate with tact and sensitivity when passing on information
- Takes ownership, a can do attitude
- Flexible and adaptable especially when there are conflicting pressures
- Has a proactive and continuous improvement mindset.
- A direct style with a strength in developing trust, rapport and alignment across the organisation.
- Able to navigate ambiguity within a fast-paced and changing environment.
Qualifications
Essential
- A Level 5 CIPD Qualification or equivalent operational HR experience
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
