Job summary
Kernow Health CIC is seeking a dedicated and dynamic Clinical Manager to join our Integrated Urgent Care Service (IUCS) team. This role is an exciting opportunity for a qualified Paramedic or Nurse to lead, support, and develop our clinical team within Cornwall 111 IUCS. If you are passionate about patient care, clinical leadership, and professional development, we would love to hear from you.
20-25 hours per week with at least 5-10 additional clinical hours per week within the service paid in accordance to your clinical level. This role will be hybrid working with work at Cudmore House, base visiting and remote working.
As a Clinical Manager with Kernow Health CIC, you will:
-Leadership and Advocacy: Act as an ambassador for the 111 IUCS service, ensuring a positive and professional manner at work. Promote the service through positive advocacy and efficient communication with staff.
-Clinician Engagement: Regularly meet clinicians across the IUCS at their place and time of work (often out-of-hours) to foster close relationships, observe practitioners in practice, and listen to concerns, actioning these promptly.
-Line Management: Provide robust line management for clinicians, acting as the link between frontline staff and the leadership team. Ensure staff concerns are listened to and HR needs are met.
-Performance Monitoring: Regularly monitor and report on workforce measures such as sickness absence, annual leave, and clinical performance.
Main duties of the job
-Appraisals and HR Processes: Conduct and document regular appraisals of clinicians. Attend to HR issues, including feedback, performance monitoring, and adherence to policies.
-Data Analysis and Reporting: Work with BI and programme management teams to review clinician performance data. Present this data at relevant forums and use it to have data-driven conversations with clinicians.
-Safeguarding and IPC: Act as a lead in safeguarding adults and children, managing this workload with the GP Lead and programme manager.
-Recruitment and Induction: Play a key role in recruiting, inducting, and retaining clinical colleagues. Develop a robust and supportive recruitment process and streamline the induction process.
-Pastoral Care and Wellbeing: Develop and implement strong initiatives to ensure the pastoral care and wellbeing of clinicians. Ensure a consistent schedule of clinician meetings and follow-up on actions.
-Governance and Incident Response: Respond to incidents and undertake appropriate governance-based investigations. Support the Programme Managers with various programmes of work as required.
-Clinical Activity: Remain clinically active within the service, dedicating at least 5 hours per week to clinical duties.
-Digital Literacy: This role requires a high level of digital literacy and involves navigation of multiple IT systems, review and management of data sets and the use of these technologies on a daily basis to autonomously manage your workload and ensure productivity.
About us
Kernow Health CIC, a Community Interest Company, supports General Practice and delivers Primary Care Services at scale in Cornwall. Established in May 2011 by a group of Cornwall Practices, we are a GP-owned provider organisation delivering several NHS contracts across Cornwall. These include:
-Cornwall 111 Integrated Urgent Care Service
-School Immunisation Programme
-Childrens Eating Disorder Service
-Cornwall Training Hub
-Special Allocation Scheme
Our contracts and services are designed to support the visions and values of our organisation, ensuring that any profits are reinvested to benefit primary care across Cornwall.
Why Join Kernow Health CIC?
Working with us, you will benefit from:
-Opportunities for flexible working
-Weekday, weekend, evening, and night shifts available, with out of hours shift pay enhancements
-A clear career framework with pathways for promotion and career development
-Employee benefit programme through Vivup!
-6 weeks pro rata holiday entitlement (including bank holidays), with the ability to buy and sell annual leave
-Being part of a local, agile, and innovative team
-Access to a great support network within a multi-professional team
-Access to pension scheme, sickness, maternity, and paternity pay
-Access to training and continuous professional development through the Cornwall Training Hub
Job description
Job responsibilities
Above all else, the Clinical Manager must ensure the following are undertaken with priority:
- Acting as an ambassador for the role, ensuring positive and professional manner at work and promotion of the 111 IUCS service through positive advocacy and efficient communication with staff.
- Regularly meeting clinicians across the IUCS at their place of work to foster close relationships, observing practitioners in practice and listening to concerns. Actioning these through the team promptly. This will involve visiting bases within the daytime and out of hours periods, meeting staff and listening to concerns/ queries and undertaking conducting observations of practice in person across triage/ clinics and home visits. This will involve attendance at the sites across the KHCIC Cornwall 111 IUCS footprint to include:
o Penzance
o Helston
o Truro/ Cudmore House
o Newquay / Falmouth when running
o St Austell
o Bodmin
o Liskeard
o Launceston
o Stratton
*N.B. the clinical manager will be able to utilise the pool car for these duties.
- Thorough line management of clinicians through being the link between frontline staff and the leadership team. This involves astute knowledge of the 111 service and being a positive ambassador for the strategic corporate direction and the social aims KHCIC espouse whilst ensuring that staffs concerns are listened to, and their HR needs are met. Often there will be challenges with or from staff due to the complex and high intensity environment of 111 IUCS. It is the duty of the Clinical Manager to promote the interests of the organisation in a positive way whilst ensuring the wellbeing of staff and this requires significant emotional intelligence, strategic thinking and conflict resolution skills.
- Regular monitoring and reporting of sickness absence, annual leave, attrition and other important workforce measures, assisting in the development and subsequent monitoring of a dashboard to report on these to the leadership team.
- Undertaking Return to Works in a timely manner and providing reports on these to allocate to P files where required.
- Regular, scheduled and documented appraisals of all clinicians within their portfolio, uploading notated appraisal documentation, development plans and any other relevant documents to the individuals P file. Plans for appraisals must be managed via centrally available spreadsheet for transparency on progress to the team.
- Efficient attendance to HR issues arising within the clinical team to include
- Feedback to clinicians surrounding any challenges.
- Performance monitoring.
- Stringent adherence to the Performance Management/Capability policy within the assistance of HR where required and appropriate.
- These must be formally documented as per policy and uploaded to staffs P files.
- To work with BI and programme management teams to regularly review a dashboard of clinician profiling and performance on elements such as:
- Average cases closed
- Length of triage
- Treatment centre length of consultation and outcomes
- Home visit length of consultation and outcomes
- Skill level and background (what types of clinicians we have and where ED background, community background, GP background) in an area available to teams so that rota can be coordinated effectively, projects can be coordinated effectively etc.
- More detailed analysis where it can be reported on (downgrade rates, type of cases managed etc.)
- To regularly present this data at the relevant forums and use it to have data driven conversations with clinicians on performance, outlining outliers and providing support. Such tasks will be managed between the GP Lead, Clinical Manager and other training and educational support roles such as Clinical Ambassadors.
- To act as a lead in safeguarding of adults and children, managing this workload with the GP Lead and programme manager and ensuring oversight at the safeguarding committee.
Other Key Responsibilities include:
- Acting as a key individual in the recruitment, induction and retention of clinical colleagues, guided by the Associate Director and utilising the newly developing recruitment strategy.
- Working alongside the clinical teams, developing a robust and supportive recruitment process and standardised assessment and management of ongoing
- Working in a collaborative way to manage the induction of all new clinicians alongside welcome, wellbeing and retention colleagues, and streamlining the induction process to ensure coverage of key aspects such as:
- ID.
- Smart cards.
- Governance and safeguarding processes.
- Mandatory / statutory training.
- PaCCS training.
- GOODSAM training.
- Clinical sign off in the appropriate areas by the appropriately qualified colleague.
- Clinical systems training.
- Filling in clinician database with HCPC/NMC number, DBS, appraisal date, clinical audit timeframe etc.
- Ensuring that new colleagues are supported in their first few shifts through experienced clinicians or the clinical ambassador team.
- Developing and implementing strong initiatives to ensure the pastoral care and wellbeing of clinicians.
- Ensuring there is a consistent schedule of clinician meetings to ensure frontline workforce has a voice whilst ensuring that actions raised from meetings are followed up and resolved communicating these out via appropriate notices to staff. The Clinical Manager will be responsible for an overview of these meetings to ensure consistent running whilst working alongside other clinical members of the management team to land actions from meetings.
- Attendance at the Clinical Operations Group and other appropriate leadership council related meetings to provide insight from a clinical management perspective and to provide weekly assessment of clinician performance.
- Utilising strong digital literacy skills to access databases and draw down data to author reports and update colleagues on clinical performance, sickness, annual leave and other key areas relating to the management of clinicians.
- Monitoring and attendance to mandatory and statutory training achievement for those of whom they line manage, ensuring percentages are at their highest year-round and championing improvements for colleagues with outstanding training.
- Acting as a manager within the organisation, representing the organisation at operational and tactical meetings as required.
- Being involved in the Silver On-Call rota.
- Taking responsibility, as a group of clinical managers, for IPC standards across the service.
- Responding to incidents and undertake appropriate governance-based investigations in their field of expertise.
- Supporting the Programme Managers with various programmes of work if direct involvement as a Clinical Manager is required.
- Engaging proactively with management, staff groups and networks to support a culture of belonging and inclusion where we listen to our staff and reflect their interests into the design of our policies and practices.
- Implement and champion best practice and processes across the entire KHCIC team.
- Alongside other members of the management team and the relevant SRO, be responsible for the management of, and attainment of, Key Quality Indicators.
- Undertake audit of clinicians and other quality functions, alongside the management team, to ensure KHCIC meet the contractual quality standards.
- Responding to clinical governance matters including incidents, complaints or healthcare professional feedback.
- It is imperative that clinical managers remain clinically active within the service through a minimum numbers of hours per month within the service at least 5 hours per week.
Key Functional Responsibilities:
People Management
- In a growing organisation, line manage staff within appropriate programmes.
Information Management
- Devise and provide improvements to current management information, analysing, reporting and suggesting procedures to enhance decision making processes.
- Ensure timely and accurate detailed information analysis and reporting to management on agreed areas of work.
Research and Development
- Contribute to the development of key performance indicators.
- Delegate aspects of research and development activities, collating information, analysing and reporting findings.
Planning and Organisation
- Contribute to the strategic planning of team projects, identifying interdependencies, and potential impacts on wider organisation, resource requirements and building in contingency and adjustments as necessary.
- Contribute to short, medium and long-term business plans.
Policy and Service Development
- Develop and implement policies and procedures.
- Contribute to the development of an integrated approach to service management.
Key Working Relationships
- The post holder will be required to maintain constructive relationships with a broad range of stakeholders.
- Participate in relevant working groups/projects, services and initiatives to provide, information and analytical advice and expertise.
- Work with IT/BI teams to develop and implement data collection systems that will provide accurate and timely data.
- Present information and issues, explaining highly complex issues, to a wide range of stakeholders.
Job description
Job responsibilities
Above all else, the Clinical Manager must ensure the following are undertaken with priority:
- Acting as an ambassador for the role, ensuring positive and professional manner at work and promotion of the 111 IUCS service through positive advocacy and efficient communication with staff.
- Regularly meeting clinicians across the IUCS at their place of work to foster close relationships, observing practitioners in practice and listening to concerns. Actioning these through the team promptly. This will involve visiting bases within the daytime and out of hours periods, meeting staff and listening to concerns/ queries and undertaking conducting observations of practice in person across triage/ clinics and home visits. This will involve attendance at the sites across the KHCIC Cornwall 111 IUCS footprint to include:
o Penzance
o Helston
o Truro/ Cudmore House
o Newquay / Falmouth when running
o St Austell
o Bodmin
o Liskeard
o Launceston
o Stratton
*N.B. the clinical manager will be able to utilise the pool car for these duties.
- Thorough line management of clinicians through being the link between frontline staff and the leadership team. This involves astute knowledge of the 111 service and being a positive ambassador for the strategic corporate direction and the social aims KHCIC espouse whilst ensuring that staffs concerns are listened to, and their HR needs are met. Often there will be challenges with or from staff due to the complex and high intensity environment of 111 IUCS. It is the duty of the Clinical Manager to promote the interests of the organisation in a positive way whilst ensuring the wellbeing of staff and this requires significant emotional intelligence, strategic thinking and conflict resolution skills.
- Regular monitoring and reporting of sickness absence, annual leave, attrition and other important workforce measures, assisting in the development and subsequent monitoring of a dashboard to report on these to the leadership team.
- Undertaking Return to Works in a timely manner and providing reports on these to allocate to P files where required.
- Regular, scheduled and documented appraisals of all clinicians within their portfolio, uploading notated appraisal documentation, development plans and any other relevant documents to the individuals P file. Plans for appraisals must be managed via centrally available spreadsheet for transparency on progress to the team.
- Efficient attendance to HR issues arising within the clinical team to include
- Feedback to clinicians surrounding any challenges.
- Performance monitoring.
- Stringent adherence to the Performance Management/Capability policy within the assistance of HR where required and appropriate.
- These must be formally documented as per policy and uploaded to staffs P files.
- To work with BI and programme management teams to regularly review a dashboard of clinician profiling and performance on elements such as:
- Average cases closed
- Length of triage
- Treatment centre length of consultation and outcomes
- Home visit length of consultation and outcomes
- Skill level and background (what types of clinicians we have and where ED background, community background, GP background) in an area available to teams so that rota can be coordinated effectively, projects can be coordinated effectively etc.
- More detailed analysis where it can be reported on (downgrade rates, type of cases managed etc.)
- To regularly present this data at the relevant forums and use it to have data driven conversations with clinicians on performance, outlining outliers and providing support. Such tasks will be managed between the GP Lead, Clinical Manager and other training and educational support roles such as Clinical Ambassadors.
- To act as a lead in safeguarding of adults and children, managing this workload with the GP Lead and programme manager and ensuring oversight at the safeguarding committee.
Other Key Responsibilities include:
- Acting as a key individual in the recruitment, induction and retention of clinical colleagues, guided by the Associate Director and utilising the newly developing recruitment strategy.
- Working alongside the clinical teams, developing a robust and supportive recruitment process and standardised assessment and management of ongoing
- Working in a collaborative way to manage the induction of all new clinicians alongside welcome, wellbeing and retention colleagues, and streamlining the induction process to ensure coverage of key aspects such as:
- ID.
- Smart cards.
- Governance and safeguarding processes.
- Mandatory / statutory training.
- PaCCS training.
- GOODSAM training.
- Clinical sign off in the appropriate areas by the appropriately qualified colleague.
- Clinical systems training.
- Filling in clinician database with HCPC/NMC number, DBS, appraisal date, clinical audit timeframe etc.
- Ensuring that new colleagues are supported in their first few shifts through experienced clinicians or the clinical ambassador team.
- Developing and implementing strong initiatives to ensure the pastoral care and wellbeing of clinicians.
- Ensuring there is a consistent schedule of clinician meetings to ensure frontline workforce has a voice whilst ensuring that actions raised from meetings are followed up and resolved communicating these out via appropriate notices to staff. The Clinical Manager will be responsible for an overview of these meetings to ensure consistent running whilst working alongside other clinical members of the management team to land actions from meetings.
- Attendance at the Clinical Operations Group and other appropriate leadership council related meetings to provide insight from a clinical management perspective and to provide weekly assessment of clinician performance.
- Utilising strong digital literacy skills to access databases and draw down data to author reports and update colleagues on clinical performance, sickness, annual leave and other key areas relating to the management of clinicians.
- Monitoring and attendance to mandatory and statutory training achievement for those of whom they line manage, ensuring percentages are at their highest year-round and championing improvements for colleagues with outstanding training.
- Acting as a manager within the organisation, representing the organisation at operational and tactical meetings as required.
- Being involved in the Silver On-Call rota.
- Taking responsibility, as a group of clinical managers, for IPC standards across the service.
- Responding to incidents and undertake appropriate governance-based investigations in their field of expertise.
- Supporting the Programme Managers with various programmes of work if direct involvement as a Clinical Manager is required.
- Engaging proactively with management, staff groups and networks to support a culture of belonging and inclusion where we listen to our staff and reflect their interests into the design of our policies and practices.
- Implement and champion best practice and processes across the entire KHCIC team.
- Alongside other members of the management team and the relevant SRO, be responsible for the management of, and attainment of, Key Quality Indicators.
- Undertake audit of clinicians and other quality functions, alongside the management team, to ensure KHCIC meet the contractual quality standards.
- Responding to clinical governance matters including incidents, complaints or healthcare professional feedback.
- It is imperative that clinical managers remain clinically active within the service through a minimum numbers of hours per month within the service at least 5 hours per week.
Key Functional Responsibilities:
People Management
- In a growing organisation, line manage staff within appropriate programmes.
Information Management
- Devise and provide improvements to current management information, analysing, reporting and suggesting procedures to enhance decision making processes.
- Ensure timely and accurate detailed information analysis and reporting to management on agreed areas of work.
Research and Development
- Contribute to the development of key performance indicators.
- Delegate aspects of research and development activities, collating information, analysing and reporting findings.
Planning and Organisation
- Contribute to the strategic planning of team projects, identifying interdependencies, and potential impacts on wider organisation, resource requirements and building in contingency and adjustments as necessary.
- Contribute to short, medium and long-term business plans.
Policy and Service Development
- Develop and implement policies and procedures.
- Contribute to the development of an integrated approach to service management.
Key Working Relationships
- The post holder will be required to maintain constructive relationships with a broad range of stakeholders.
- Participate in relevant working groups/projects, services and initiatives to provide, information and analytical advice and expertise.
- Work with IT/BI teams to develop and implement data collection systems that will provide accurate and timely data.
- Present information and issues, explaining highly complex issues, to a wide range of stakeholders.
Person Specification
Skills & Abilities
Essential
- The ability to form strong productive working relationships with internal and external stakeholders.
- The ability to be discreet and maintain confidentiality.
- Clear communicator with excellent written and presentation skills; capable of constructing and delivering clear ideas and concepts concisely and accurately to a diverse and varied range of audiences consisting of internal and external stakeholders.
- Ability to prepare and produce concise yet insightful communications for dissemination to senior stakeholders and a broad range of stakeholders as required.
- Ability to analyse very complex issues where material is conflicting and drawn from multiple sources.
- Demonstrated capability to act upon incomplete information, using experience to make inferences and decision making.
- Demonstrated capabilities to manage own workload and make informed decisions in the absence of required information, working to tight and often changing timescales.
Qualifications
Essential
- Educated to degree level in relevant subject or equivalent level qualification or significant experience of working at a similar level in specialist area.
- Registered Nurse or Paramedic with the HCPC or NMC.
- Further training or significant experience in line management and leadership
Desirable
- Educated to MSc level in a relevant field
Experience
Essential
- Experience in undertaking HR processes
- Experience in conducting positive line management tasks and fostering positive relationships.
- Excellent communication skills and conflict resolution skills.
- Experience in establishing processes, consulting with those affected and implementing changes.
- Experience in managing conflicting priorities to ensure optimum organisational outcomes.
- Experience managing relationships with a wide variety of stakeholders
- Advanced IT skills to include use of N365, OneDrive, Teams, Excel etc. to allow streamlined development of documents, file management, outlook management etc.
- Demonstrable specialist knowledge in a relevant discipline
- Significant experience of successfully operating in a politically sensitive environment.
- Evidence of continued professional development.
- Demonstrated experience of co- ordinating projects in complex and challenging environments.
- Experience of managing risks and reporting.
- Experience of drafting briefing papers and correspondence at senior management team level.
- Understanding of the public sector.
- Demonstrated experience in a Healthcare environment.
- Experience of setting up and implementing internal processes and procedures.
Person Specification
Skills & Abilities
Essential
- The ability to form strong productive working relationships with internal and external stakeholders.
- The ability to be discreet and maintain confidentiality.
- Clear communicator with excellent written and presentation skills; capable of constructing and delivering clear ideas and concepts concisely and accurately to a diverse and varied range of audiences consisting of internal and external stakeholders.
- Ability to prepare and produce concise yet insightful communications for dissemination to senior stakeholders and a broad range of stakeholders as required.
- Ability to analyse very complex issues where material is conflicting and drawn from multiple sources.
- Demonstrated capability to act upon incomplete information, using experience to make inferences and decision making.
- Demonstrated capabilities to manage own workload and make informed decisions in the absence of required information, working to tight and often changing timescales.
Qualifications
Essential
- Educated to degree level in relevant subject or equivalent level qualification or significant experience of working at a similar level in specialist area.
- Registered Nurse or Paramedic with the HCPC or NMC.
- Further training or significant experience in line management and leadership
Desirable
- Educated to MSc level in a relevant field
Experience
Essential
- Experience in undertaking HR processes
- Experience in conducting positive line management tasks and fostering positive relationships.
- Excellent communication skills and conflict resolution skills.
- Experience in establishing processes, consulting with those affected and implementing changes.
- Experience in managing conflicting priorities to ensure optimum organisational outcomes.
- Experience managing relationships with a wide variety of stakeholders
- Advanced IT skills to include use of N365, OneDrive, Teams, Excel etc. to allow streamlined development of documents, file management, outlook management etc.
- Demonstrable specialist knowledge in a relevant discipline
- Significant experience of successfully operating in a politically sensitive environment.
- Evidence of continued professional development.
- Demonstrated experience of co- ordinating projects in complex and challenging environments.
- Experience of managing risks and reporting.
- Experience of drafting briefing papers and correspondence at senior management team level.
- Understanding of the public sector.
- Demonstrated experience in a Healthcare environment.
- Experience of setting up and implementing internal processes and procedures.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
Additional information
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
