Job summary
The East Cornwall Primary Care Network is a leading innovator in the new and developing Primary Care Network model
We are looking for enthusiastic, innovative and forward-thinking administrator to join our Primary Care Network Team across East Cornwall. We see this role as a key component in supporting the work of the growing PCN team, supporting us with the coordination of our team, delivering excellence in patient healthcare and to help support our GP practices in ensuring all patients receive the best possible care and service.
Main duties of the job
East Cornwall Primary Care Network
The seven practices across East Cornwall have formed a provider company- Kernow Health East Ltd which will operate the East Cornwall Primary Care Network (PCN). The neighbourhoods you will be recruited to include Saltash (Saltash Health Centre and Port View), the Rame Peninsula (Rame Group Practice), St Germans (Quay Lane Surgery), Liskeard (Oaktree and Rosedean) and Looe (Old Bridge Surgery). You will be based at Peninsula house in Saltash or working remotely, with occasional requirement to work in one of our seven practices.
About us
East Cornwall has also been recently awarded Primary Care Network of the Year, recognising the localitys forward thinking and ambition to deliver excellent clinical care. The locality is committed to developing an exceptional integrated care team approach to better support people within the community setting. This will bring together a range of health and social care professionals to work together to provide enhanced personalised and preventative care for their local community. If you are interested in working as part of our operations team within the growing PCN of East Cornwall PCN, then we would be excited to hear from you.
Job description
Job responsibilities
Main duties of the role
- ECPCN are seeking a PCN Administrator to support the PCN operations team and the PCN Strategic Manager. This is a new and exciting role within the rapidly changing world of Primary Care as we seek to make the most of the new challenges in the NHS.
Job responsibilities
- To support the implementation of practice requirements & ongoing developments.
- To provide general office support to the PCN
- To work closely with the Strategic Manager and the Operations function of the PCN with general administration duties, minute taking, diary management, project management support.
- To support PCN members and partner organisations, promptly responding to requests for advice, information and support and escalating as appropriate.
- To arrange & attend PCN meetings and take minutes/actions.
- To assist in collating and managing statistical information on behalf of the PCN.
- To support the delivery of the PCNs projects and work
- To work with the PCN Manager to support communications and dissemination of information to the PCN members and wider partners
- To provide and receive exceptionally complex, detailed and often sensitive information in a confidential and professional manner.
- To use a high level of interpersonal and communication skills to deliver information in what can sometimes be extremely emotive situations.
- You will frequently work unsupervised and using your own autonomy.
Confidentiality
- In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.
- In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients, their careers, practice or staff information. All such information from any source is to be regarded as strictly confidential.
- Information relating to patients, carers, colleagues, or the members practices may only be divulged to authorised persons in accordance with ECPCN policies and procedures relating to confidentiality and the protection of personal and sensitive data, or under the guidance of your manager.
This role profile is not exhaustive, and you may be directed to complete other tasks according to the skills and requirements for individual roles. These duties will always be reasonable and deemed within the expectations of your position.
Job description
Job responsibilities
Main duties of the role
- ECPCN are seeking a PCN Administrator to support the PCN operations team and the PCN Strategic Manager. This is a new and exciting role within the rapidly changing world of Primary Care as we seek to make the most of the new challenges in the NHS.
Job responsibilities
- To support the implementation of practice requirements & ongoing developments.
- To provide general office support to the PCN
- To work closely with the Strategic Manager and the Operations function of the PCN with general administration duties, minute taking, diary management, project management support.
- To support PCN members and partner organisations, promptly responding to requests for advice, information and support and escalating as appropriate.
- To arrange & attend PCN meetings and take minutes/actions.
- To assist in collating and managing statistical information on behalf of the PCN.
- To support the delivery of the PCNs projects and work
- To work with the PCN Manager to support communications and dissemination of information to the PCN members and wider partners
- To provide and receive exceptionally complex, detailed and often sensitive information in a confidential and professional manner.
- To use a high level of interpersonal and communication skills to deliver information in what can sometimes be extremely emotive situations.
- You will frequently work unsupervised and using your own autonomy.
Confidentiality
- In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.
- In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients, their careers, practice or staff information. All such information from any source is to be regarded as strictly confidential.
- Information relating to patients, carers, colleagues, or the members practices may only be divulged to authorised persons in accordance with ECPCN policies and procedures relating to confidentiality and the protection of personal and sensitive data, or under the guidance of your manager.
This role profile is not exhaustive, and you may be directed to complete other tasks according to the skills and requirements for individual roles. These duties will always be reasonable and deemed within the expectations of your position.
Person Specification
Qualifications
Essential
- GCSE English and Maths
- NVQ Level 3 Business Administration (or relevant experience)
Desirable
- NVQ in management or equivalent
Other
Essential
- Access to own transport and ability to travel across the locality on a regular basis
Experience
Essential
- Experience of working with healthcare professionals and or previous experience in the NHS or social care or relevant field (including unpaid work) Experience in minute taking to a high level of accuracy Experience of data collection and providing monitoring information Experience of partnership/collaborative working and of building relationships across a variety of organisations Proven experience of working to deadlines Experience in an administrative position.
Desirable
- Experience in use of databases
Knowledge and Skills
Essential
- Advanced experience of using word, excel and PowerPoint including ability to use word processing skills, emails and the internet to create simple plans and reports Creative problem solver and willing to search for hard-to-find information
Desirable
- Knowledge of general practice clinical systems, such as, EMIS and SystmOne Ability to read large amounts of information and extract the salient points, to analyse data and report on findings
Personal Qualities and Attributes
Essential
- Ability to organise, plan and prioritise on own initiative, including when under pressure and meeting deadlines.
- Able to work as part of a team.
- Ability to communicate effectively, both verbally and in writing.
- Excellent negotiating skills.
- Ability to maintain effective working relationships and to promote collaborative working.
Desirable
- Knowledge of GP IT systems (EMIS and SystemOne)
Person Specification
Qualifications
Essential
- GCSE English and Maths
- NVQ Level 3 Business Administration (or relevant experience)
Desirable
- NVQ in management or equivalent
Other
Essential
- Access to own transport and ability to travel across the locality on a regular basis
Experience
Essential
- Experience of working with healthcare professionals and or previous experience in the NHS or social care or relevant field (including unpaid work) Experience in minute taking to a high level of accuracy Experience of data collection and providing monitoring information Experience of partnership/collaborative working and of building relationships across a variety of organisations Proven experience of working to deadlines Experience in an administrative position.
Desirable
- Experience in use of databases
Knowledge and Skills
Essential
- Advanced experience of using word, excel and PowerPoint including ability to use word processing skills, emails and the internet to create simple plans and reports Creative problem solver and willing to search for hard-to-find information
Desirable
- Knowledge of general practice clinical systems, such as, EMIS and SystmOne Ability to read large amounts of information and extract the salient points, to analyse data and report on findings
Personal Qualities and Attributes
Essential
- Ability to organise, plan and prioritise on own initiative, including when under pressure and meeting deadlines.
- Able to work as part of a team.
- Ability to communicate effectively, both verbally and in writing.
- Excellent negotiating skills.
- Ability to maintain effective working relationships and to promote collaborative working.
Desirable
- Knowledge of GP IT systems (EMIS and SystemOne)
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
