Care Navigator
Kernow Health CIC
This job is now closed
Job summary
This exciting new opportunity will see the post holder acting as a key member of the Cornwall 111 Integrated Urgent Care Services team. As our team expand and the offering of 111 services increase, there is a clear need for passionate, supportive and professional individuals within our call centre who can provide an effective, safe and competent call handling and call navigating service for callers to NHS 111. We have part time and full time hours available. We are looking for medical students for weekend and night work.
Main duties of the job
The key aspects of this role will see the post holder:
• Working across the range of call centre duties in the Clinical Advisory Service (CAS) to include Acute GP, home visit and treatment centre dispatch duties and manning health care professional phone lines.
• Taking an overview of the triage queue to appropriately navigate patients with pre-defined conditions (under the direction of a clinician) to healthcare organisations (MIU etc.).
• Recording patient information accurately and managing patient flow to maintain safety, in line with key performance indicators.
• Being polite, professional and empathetic when speaking to callers on the telephone.
• Using initiative to be able to problem solve and answer queries as they arise.
Alongside the core CAS duties, post holders will work intimately with clinicians within the Cornwall 111 service to support patients over the phone to access the appropriate healthcare services through excellent communication skills, key knowledge of local services, and efficient call handling in a polite, professional and timely manner.
About us
Established in May 2011 by a group of Cornwall Practices, we are a GP owned provider organisation and deliver a number of NHS contracts across Cornwall, these include Cornwall 111 Integrated Urgent Care Service, School Immunisation Programme, Children’s Eating Disorder Service and Cornwall Training Hub [formally CEPN].
These contracts support the visions and values of the organisation, and also ensure that we are able to reinvest any profits made back into the company; again with the intention of supporting GP practices across Cornwall. Kernow Health CIC is also now offering member practices support to regroup and rebuild through the new Excellence in Practice (EiP) programme.
Date posted
03 August 2022
Pay scheme
Other
Salary
£10.04 an hour Additional pay for unsociable hours
Contract
Permanent
Working pattern
Full-time, Part-time
Reference number
E0306-22-5752
Job locations
Cudmore House
Treliske Industrial Estate
Truro
Cornwall
TR1 3LP
Employer details
Employer name
Kernow Health CIC
Address
Cudmore House
Treliske Industrial Estate
Truro
Cornwall
TR1 3LP
Employer's website
For questions about the job, contact:
Jan Darby