Kernow Health CIC
This job is now closed
We are seeking customer focussed drivers / receptionists who are passionate about delivering the highest standard of patient care.
As a member of our Integrated Urgent Care Service team, you will be required to ensure our treatment centres and vehicles are maintained and prepared for the safe delivery of the services we provide.
Through effective communication with our control centre colleagues you will manage appointments within the treatment centre as well as safely transport our clinicians to patient home visits as required across the county.
Main duties of the job
The post-holder will work as part of the professional Core Services team to ensure an efficient and effective service to patients visiting the treatment centres as well as to those patients for whom home visits are required.
The post-holder is responsible for the smooth daily operation of the treatment centre and/or vehicles including undertaking daily checks of the centre/vehicle condition and preparation of the treatment centre for commencement of operations. The post holder will closely liaise with the call centre team for the allocation of duties.
There are also weekday evening, overnight and weekend enhancements.
Kernow Health, a Community Interest Company, supports General Practice and delivers Primary Care Services at scale in Cornwall. Established in May 2011 by a group of Cornwall Practices, we are a GP owned provider organisation and deliver a number of NHS contracts across Cornwall, these include Cornwall 111 Integrated Urgent Care Service, School Immunisation Programme, Children’s Eating Disorder Service and Cornwall Training Hub [formally CEPN].
These contracts support the visions and values of the organisation, and also ensure that we are able to reinvest any profits made back into the company; again with the intention of supporting GP practices across Cornwall.
Kernow Health CIC is also now offering member practices support to regroup and rebuild through the new Excellence in Practice (EiP) programme.
Driving and Car Maintenance Responsibilities
· Provide a high-quality visiting service being responsible for transporting clinicians to patient’s address safely and in line with all traffic regulations, whilst ensuring driver/passenger safety at all times.
· Undertaking daily vehicle and equipment checks, ensuring cleanliness and tidiness of vehicle whether idle in operational use
· Timely and accurate completion of all documentation, i.e., vehicle checks and damage documentation, reporting any vehicle or equipment defect.
· Reporting mileages at start of shift.
· Refuelling the vehicle accordingly using Company payment facility.
· To ensure that the vehicle contains sufficient fuel for the on-coming shift, no less than ½ tank.
· Completion of Driver Log sheets for all patient visits undertaken.
· Checking drug stocks in line with Cornwall-wide operational arrangements, including ensuring mobile stocks are maintained throughout a shift period by replenishing from the TC resource.
· To ensure that Controlled Drug Protocols and Recording processes are adhered for both the TC and mobile resources, ensuring accurate handover systems.
· On commencement of duty, confirm your availability with the Control Centre and read and note any new updates via email, bulletins, operational and clinical notices, etc.
· Communicate with the CAS if any clinician or staff members fail to arrive / delay for their tour of duty, within ten minutes of the due time.
· Acknowledge calls on the computer system.
· For patients attending the TC note their arrival time on the IT system.
· Ensuring that emergency & urgent calls are dealt with by the Clinician asap and assist in ensuring that the Department of Health and Cornwall Health performance standards are always adhered to within operational practicalities, including informing the Shift Manager of requirements for additional assistance.
· Ensure that prescription protocols are followed in line with Company Procedure
· When handing over to the on-coming Receptionist/Driver ensure that outstanding calls are handed over and noted and any other appropriate issues handed over on completion of the shift.
· Ensure clinicians on duty are dealing with the calls appropriately within the set time frames.
· Ensure the TC is kept clean and tidy at all times adhering to organisational infection control measures in accordance with local and national guidelines and Standard Operating Procedures.
· When leaving the reception area, ensure all confidential and identifiable information is out of sight and secure, ensuring that cupboards are locked.
· Ensure the post-holder and other staff members are conversant with local fire regulations and Health & Safety responsibility.
· On completion of operations, contact Control Centre informing them of closing down and confirming that all calls actioned and completed.
· To check rota system to ensure all shifts are correct and notify the Rota Team where shifts are being disputed.
· Ensure Shift Manager/Service Delivery Manager is informed of any shift over-runs both for yourself and your clinicians.
· To monitor stock levels of stationery and re-order it through agreed processes.
· To collate Drivers, log sheets/fuel receipts & prescription allocation sheets for collection by the Area Manager.
· Provide relevant feedback to Line Manager in relation to operational and personnel issues.
· Provide support to the CAS team as and when required, for example in the absence of a clinician on duty, challenging staffing levels or busy period.
For more information on key duties and responsibilities please see the attached job description.
Skills and Abilities
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.