Farnham Integrated Care Services (FICS) Manager

Job summary

The ideal candidate will be a strong, proactive and adaptable leader with a proven ability to balance strategic oversight and hands on operational management. They will be a detail oriented yet forward thinking individual. Experienced and motivated, with a passion in healthcare for delivering high quality outcomes for patients and our partner practices. The FICS Manager will play a key role in managing the operational delivery and contractual responsibilities of Farnham Integrated Care Services. They will design, embed and manage commissioned services, ensuring operational excellence, CQC compliance, and strong collaborative working across partner practices and external stakeholders. The role will line manage and support a team of clinical and non-clinical staff.

Main duties of the job

Strategic and Operational Management -Oversee the planning, delivery, and evaluation of FICS services, contributing to strategic objectives and performance frameworks. Ensure smooth daily operations, drive innovation and efficiency, and coordinate cross-practice projects and quality improvement initiatives.

Contract and Service Oversight -Manage contracts, SLAs, and commissioned projects, ensuring compliance, renewals, and performance reporting. Oversee appointment systems, gather and analyse patient and staff feedback, and maintain strong relationships with external providers. Ensure governance, audit requirements, and patient satisfaction monitoring are met.

Financial and Resource Management -Oversee budgets and financial planning, contribute to cost analysis and funding applications, and support accurate payroll processes.

People and Workforce Support -Lead recruitment, onboarding, and staff management, ensuring training compliance and performance reviews. Manage disputes, grievances, absence, and disciplinary processes while keeping up with employment legislation.

Governance and Quality Assurance -Ensure compliance with CQC standards, policies, and procedures. Oversee insurance, business continuity, complaints, investigations, and risk management.

IT, Data, and Reporting -Ensure accurate data capture and reporting, support digital transformation, and produce insights to inform decision-making.

About us

Farnham Integrated Care Service (FICS) is a federation offering services at the heart of Farnham Primary Care Network (PCN). Serving patients from our GP Practices, offering various clinical and non-clinical NHS commissioned services. FICS offers both reactive and proactive care through urgent same day care services and integrated care management. See Farnham PCN website for further information.