Patient Services Advisor (Bank)

Nuffield Health

The closing date is 16 October 2024

Job summary

Patient Service Advisor - (Bank) Nuffield Health Glasgow Hospital | Outpatients | Bank Contract| Shifts: Monday - Thursday between 8am-9pm, Friday 8am - 6pm & Weekend availability £12.01 per hour

Main duties of the job

As a Customer Service Advisor, you will: Handle customer enquiries (both via telephone and website), supplying customers with information about the services offered at the hospital. Communicate with customers both over the telephone and via email, and where necessary face to face providing excellent customer service. Provide customers with information regarding Hospital services and treatments ensuring all requirements/queries are dealt with effectively. Log enquiries on the Hospital CRM and oversee the customer journey. Undertake bookings for the customers ensuring full adherence to GDPR. Ensure all customer interaction is undertaken in a timely manner. Work closely with Consultants and Medical Secretaries in order to provide services for patients. Provide a warm welcome on arrival to all visitors to the department - patients, consultants and visitors. Transfer clinic lists, in a timely and accurate manner, onto our Patient Information Management System (PIMS) ensuring attention to detail and checking patient details to avoid creating duplicates records. Monitoring and associated actions in connection with departmental email inboxes. Allocating clinic rooms and co-ordinating bookings with medical secretaries, consultants, and other members staff. Checking in patients and booking future treatment appointments at the desk and via telephone.

About us

Nuffield Health Glasgow Hospital Located in the heart of the West End of Glasgow; you will be working at one of Scotland's leading private hospitals. This year, we embarked on phase three of our multi-million-pound refurbishment, adding state of the art equipment like our Mako robotic arm for orthopaedic surgery and a new ambulatory theatre. We have a special focus in the areas of orthopaedics, spinal surgery, ophthalmology, weight loss surgery and cosmetic treatment.

Date posted

18 September 2024

Pay scheme

Hospital medical and dental staff

Grade

Consultant

Salary

Depending on experience

Contract

Bank

Working pattern

Part-time

Reference number

JR0081628

Job locations

25 Beaconsfield Road Glasgow Lanarkshire G12 0PJ United Kingdom

Glasgow

G12 0PJ

Job description

Job responsibilities

Patient Service Advisor - (Bank) Nuffield Health Glasgow Hospital | Outpatients | Bank Contract| Shifts: Monday - Thursday between 8am-9pm, Friday 8am - 6pm & Weekend availability £12.01 per hour Working on the bank means you are not contracted to a set number of hours per week but instead work on an ad-hoc basis to suit the needs of the business and your availability. At Nuffield Health the UKs largest healthcare charity, everything we give our patients, members and customers would not be possible without you. Your passion, your warmth, your drive to make a difference. Whether it's driving connected health, helping the nation, transforming experiences, or building the career you want - we give you the support to do it all. Join our journey. It starts with you. As a Patient Service Advisor at our Glasgow Hospital, you will provide vital support and have a natural flair to forging strong relationships. You will need to be a confident and customer-focused communicator with the ability to manage, appraise and interpret the right data, and to present it in a timely and professional manner. You will have good IT and keyboard skills. Experience within an administrative or customer facing environment would be a real advantage. As a Customer Service Advisor, you will:

Handle customer enquiries (both via telephone and website), supplying customers with information about the services offered at the hospital.

Communicate with customers both over the telephone and via email, and where necessary face to face providing excellent customer service.

Provide customers with information regarding Hospital services and treatments ensuring all requirements/queries are dealt with effectively.

Log enquiries on the Hospital CRM and oversee the customer journey.

Undertake bookings for the customers ensuring full adherence to GDPR.

Ensure all customer interaction is undertaken in a timely manner.

Work closely with Consultants and Medical Secretaries in order to provide services for patients.

Provide a warm welcome on arrival to all visitors to the department - patients, consultants and visitors.

Transfer clinic lists, in a timely and accurate manner, onto our Patient Information Management System (PIMS) ensuring attention to detail and checking patient details to avoid creating duplicates records.

Monitoring and associated actions in connection with departmental email inboxes.

Allocating clinic rooms and co-ordinating bookings with medical secretaries, consultants, and other members staff.

Checking in patients and booking future treatment appointments at the desk and via telephone.

To succeed as a Patient Services Advisor, you will need:

Excellent customer service skills

Proven experience in customer service

Excellent written and verbal communication skills

Excellent interpersonal skills and a good level of IT literacy

Good organisational skills

Helping you feel good We want you to love coming to work, feeling healthy, happy and valued. That's why we've developed a benefits package with you in mind. This includes holiday pay in line with the working time directive, heavily discounted gym membership as well as other select benefits from helping the charity live its purpose. Nuffield Health Glasgow Hospital Located in the heart of the West End of Glasgow; you will be working at one of Scotland's leading private hospitals. This year, we embarked on phase three of our multi-million-pound refurbishment, adding state of the art equipment like our Mako robotic arm for orthopaedic surgery and a new ambulatory theatre. We have a special focus in the areas of orthopaedics, spinal surgery, ophthalmology, weight loss surgery and cosmetic treatment. Join Nuffield Health and create the future you want, today If you like what you see, why not start your application now? We consider applications as we receive them and reserve the right to close adverts early (for example, where we have received an unprecedented high volume of applications). So, it's a good idea to apply right away to ensure you're considered for this role. It starts with you.