Job summary
Glasgow Hospital | Outpatients | Permanent| Part-Time
£21,333 Pro rata per annum | 22.5 hrs per week
Nuffield Health Gym Membership | Access to Healthcare Scheme
Main duties of the job
Provide a warm welcome on arrival to all visitors to the department - patients, consultants and visitors.
Transfer clinic lists, in a timely and accurate manner, onto our Patient Information Management System (PIMS) ensuring attention to detail and checking patient details to avoid creating duplicates records.
Answer telephone enquiries, offering advice and assistance on general enquiries.
Monitoring and associated actions in connection with departmental email inboxes
Allocating clinic rooms and co-ordinating bookings with medical secretaries, consultants, and other members staff.
Checking in patients and booking future treatment appointments at the desk and via telephone
About us
Glasgow Hospital
Nuffield Health Glasgow Hospital where we deliver outstanding healthcare with compassion and respect, to promote health and wellbeing for the residents of Glasgow and the surrounding areas. We partner with industry leading consultants to offer a vast array of services for preventing, diagnosing, and treating a wide range of conditions. We have a special focus in the areas of orthopaedics, spinal surgery, ophthalmology, weight loss surgery and cosmetic treatment. We are a not for profit organisation enabling all profits to be reinvested to improve the patient journey.
Join Nuffield Health and create the future you want, today.
If you like what you see, why not start your application now? We consider applications as we receive them and reserve the right to close adverts early (for example, where we have received an unprecedented high volume of applications). So, it's a good idea to apply right away to ensure you're considered for this role.
Please remember to inform your line manager when making your internal application.
It starts with you.
Job description
Job responsibilities
Patient Services Advisor
Glasgow Hospital | Outpatients | Permanent| Part-Time
£21,333 Pro rata per annum | 22.5 hrs per week
Nuffield Health Gym Membership | Access to Healthcare Scheme
Are you passionate about customer service? Then you could join the UK's leading Healthcare Charity. We're recruiting great people to our friendly, welcoming Glasgow Hospital. If you have strong experience in a customer-facing role, you could join us here.
As a Patient Services Advisor at our Glasgow Hospital, you'll bring excellent verbal communication skills and a positive, proactive customer-focused attitude. Thanks to your logical approach and confidence with a variety of systems, you'll be able to prioritise and manage your workload in a fast-paced team environment. Having experience within an administrative or customer facing environment would be a real advantage.
As a Patient Services Advisor, you will:
Provide a warm welcome on arrival to all visitors to the department - patients, consultants and visitors.
Transfer clinic lists, in a timely and accurate manner, onto our Patient Information Management System (PIMS) ensuring attention to detail and checking patient details to avoid creating duplicates records.
Answer telephone enquiries, offering advice and assistance on general enquiries.
Monitoring and associated actions in connection with departmental email inboxes
Allocating clinic rooms and co-ordinating bookings with medical secretaries, consultants, and other members staff.
Checking in patients and booking future treatment appointments at the desk and via telephone
Helping you feel good.
We want you to love coming to work, feeling healthy, happy and valued. That's why we've developed a benefits package with you in mind. With a range of fantastic lifestyle and wellbeing rewards, like gym membership and private healthcare - at Nuffield Health, we'll take care of what's important to you.
Glasgow Hospital
Nuffield Health Glasgow Hospital where we deliver outstanding healthcare with compassion and respect, to promote health and wellbeing for the residents of Glasgow and the surrounding areas. We partner with industry leading consultants to offer a vast array of services for preventing, diagnosing, and treating a wide range of conditions. We have a special focus in the areas of orthopaedics, spinal surgery, ophthalmology, weight loss surgery and cosmetic treatment. We are a not for profit organisation enabling all profits to be reinvested to improve the patient journey.
Join Nuffield Health and create the future you want, today.
If you like what you see, why not start your application now? We consider applications as we receive them and reserve the right to close adverts early (for example, where we have received an unprecedented high volume of applications). So, it's a good idea to apply right away to ensure you're considered for this role.
Please remember to inform your line manager when making your internal application.
It starts with you.
Job description
Job responsibilities
Patient Services Advisor
Glasgow Hospital | Outpatients | Permanent| Part-Time
£21,333 Pro rata per annum | 22.5 hrs per week
Nuffield Health Gym Membership | Access to Healthcare Scheme
Are you passionate about customer service? Then you could join the UK's leading Healthcare Charity. We're recruiting great people to our friendly, welcoming Glasgow Hospital. If you have strong experience in a customer-facing role, you could join us here.
As a Patient Services Advisor at our Glasgow Hospital, you'll bring excellent verbal communication skills and a positive, proactive customer-focused attitude. Thanks to your logical approach and confidence with a variety of systems, you'll be able to prioritise and manage your workload in a fast-paced team environment. Having experience within an administrative or customer facing environment would be a real advantage.
As a Patient Services Advisor, you will:
Provide a warm welcome on arrival to all visitors to the department - patients, consultants and visitors.
Transfer clinic lists, in a timely and accurate manner, onto our Patient Information Management System (PIMS) ensuring attention to detail and checking patient details to avoid creating duplicates records.
Answer telephone enquiries, offering advice and assistance on general enquiries.
Monitoring and associated actions in connection with departmental email inboxes
Allocating clinic rooms and co-ordinating bookings with medical secretaries, consultants, and other members staff.
Checking in patients and booking future treatment appointments at the desk and via telephone
Helping you feel good.
We want you to love coming to work, feeling healthy, happy and valued. That's why we've developed a benefits package with you in mind. With a range of fantastic lifestyle and wellbeing rewards, like gym membership and private healthcare - at Nuffield Health, we'll take care of what's important to you.
Glasgow Hospital
Nuffield Health Glasgow Hospital where we deliver outstanding healthcare with compassion and respect, to promote health and wellbeing for the residents of Glasgow and the surrounding areas. We partner with industry leading consultants to offer a vast array of services for preventing, diagnosing, and treating a wide range of conditions. We have a special focus in the areas of orthopaedics, spinal surgery, ophthalmology, weight loss surgery and cosmetic treatment. We are a not for profit organisation enabling all profits to be reinvested to improve the patient journey.
Join Nuffield Health and create the future you want, today.
If you like what you see, why not start your application now? We consider applications as we receive them and reserve the right to close adverts early (for example, where we have received an unprecedented high volume of applications). So, it's a good idea to apply right away to ensure you're considered for this role.
Please remember to inform your line manager when making your internal application.
It starts with you.
Person Specification
Qualifications
Essential
- Provide a warm welcome on arrival to all visitors to the department - patients, consultants and visitors.
- Transfer clinic lists, in a timely and accurate manner, onto our Patient Information Management System (PIMS) ensuring attention to detail and checking patient details to avoid creating duplicates records.
- Answer telephone enquiries, offering advice and assistance on general enquiries.
- Monitoring and associated actions in connection with departmental email inboxes
- Allocating clinic rooms and co-ordinating bookings with medical secretaries, consultants, and other members staff.
- Checking in patients and booking future treatment appointments at the desk and via telephone
Experience
Essential
- Provide a warm welcome on arrival to all visitors to the department - patients, consultants and visitors.
- Transfer clinic lists, in a timely and accurate manner, onto our Patient Information Management System (PIMS) ensuring attention to detail and checking patient details to avoid creating duplicates records.
- Answer telephone enquiries, offering advice and assistance on general enquiries.
- Monitoring and associated actions in connection with departmental email inboxes
- Allocating clinic rooms and co-ordinating bookings with medical secretaries, consultants, and other members staff.
- Checking in patients and booking future treatment appointments at the desk and via telephone
Person Specification
Qualifications
Essential
- Provide a warm welcome on arrival to all visitors to the department - patients, consultants and visitors.
- Transfer clinic lists, in a timely and accurate manner, onto our Patient Information Management System (PIMS) ensuring attention to detail and checking patient details to avoid creating duplicates records.
- Answer telephone enquiries, offering advice and assistance on general enquiries.
- Monitoring and associated actions in connection with departmental email inboxes
- Allocating clinic rooms and co-ordinating bookings with medical secretaries, consultants, and other members staff.
- Checking in patients and booking future treatment appointments at the desk and via telephone
Experience
Essential
- Provide a warm welcome on arrival to all visitors to the department - patients, consultants and visitors.
- Transfer clinic lists, in a timely and accurate manner, onto our Patient Information Management System (PIMS) ensuring attention to detail and checking patient details to avoid creating duplicates records.
- Answer telephone enquiries, offering advice and assistance on general enquiries.
- Monitoring and associated actions in connection with departmental email inboxes
- Allocating clinic rooms and co-ordinating bookings with medical secretaries, consultants, and other members staff.
- Checking in patients and booking future treatment appointments at the desk and via telephone
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).