Job summary
Director of Operations
Shrewsbury Hospital | Operations Management | Full Time | Permanent
Up To £70,000.00 Per Annum (Depending on experience)
37.5 hours per week
Main duties of the job
To support the Health Systems Director and Director of Clinical Services leading and developing the Hospital ensuring that performance exceeds agreed quality and financial targets
To provide clear leadership and direction for specific services within the organisation, in line with Nuffield Health strategic goals
To share knowledge, expertise, best practice and efficient, effective ways of working across the site and with colleagues in Nuffield Health.
Budget management - to develop budgets to support the service functions with accountability for working within budgets; and providing timely management information
Provide insight to help shape the local self-pay pricing strategy to ensure local competitiveness
Deliver a patient pathway that ensure high levels of customer service to all beneficiaries
Endorse the charity's connected service propositions to the local consumer market in line with the Hospital's sales plan
To guarantee the delivery of the Hospitals growth plans and achievement of revenue targets through service development activities.
Foster a cross-functional working relationship with other hospitals in the region, looking at opportunities to share resource and knowledge.
Coach, mentor and role model a 'Customer First' culture.
About us
Nuffield Health Shrewsbury Hospital
Shrewsbury hospital, ranked as 'Good' in the last CQC inspection, is purpose built and well equipped with 30 en-suite bedrooms, 3 operating theatres, an endoscopy suite, an Ambulatory Care Unit, and a busy outpatients department which includes physiotherapy and diagnostic imaging. Our diagnostic provision includes X-ray, Ultrasound, MRI and CT facilities.
We offer the most up to date surgical treatments combined with a warm welcome and a professional and caring service from our matron-led nursing team. We specialise in the areas of orthopaedics, ophthalmology, cosmetic surgery, and women's health, but also undertake general surgery, urology, and interventions for chronic pain management.
Job description
Job responsibilities
Director of Operations
Shrewsbury Hospital | Operations Management | Full Time | Permanent
Up To £70,000.00 Per Annum (Depending on experience)
37.5 hours per week
Nuffield Health is Britain's largest Healthcare Charity. If you're passionate about creating success and driven to continually improve the work environment for the good of others, there's nowhere better to be. So, why not bring your expertise to our Nuffield Hospital and help us build a healthier nation?
The Purpose of the role is:
As an integral part of Shrewsbury Hospital's Senior Management Team you will support the development of the Charity's overall strategy and be accountable for ensuring operational performance is focused on service excellence. You will contribute to our purpose to build a healthier nation by providing leadership to a broad range of non-clinical services across your hospital to deliver the highest standards of performance and customer service to all key stakeholders.
Operations include, but are not limited to, business development, process improvement, facilities management, housekeeping, administration, communication, information governance, health & safety, third party providers, maintenance and service contract delivery.
Key responsibilities include but are not limited to:
To support the Health Systems Director and Director of Clinical Services leading and developing the Hospital ensuring that performance exceeds agreed quality and financial targets
To provide clear leadership and direction for specific services within the organisation, in line with Nuffield Health strategic goals
To share knowledge, expertise, best practice and efficient, effective ways of working across the site and with colleagues in Nuffield Health.
Budget management - to develop budgets to support the service functions with accountability for working within budgets; and providing timely management information
Provide insight to help shape the local self-pay pricing strategy to ensure local competitiveness
Deliver a patient pathway that ensure high levels of customer service to all beneficiaries
Endorse the charity's connected service propositions to the local consumer market in line with the Hospital's sales plan
To guarantee the delivery of the Hospitals growth plans and achievement of revenue targets through service development activities.
Foster a cross-functional working relationship with other hospitals in the region, looking at opportunities to share resource and knowledge.
Coach, mentor and role model a 'Customer First' culture.
As Director of Operations, you will need to have:
Significant, proven commercial experience
Strong influencing skills
Financial management experience and analytical skills
Experience of managing outsourced services
Project management experience
A proven track record of change management
Ideally experience of working in a healthcare or regulated environment
Helping you feel good.
We want you to love coming to work, feeling healthy, happy and valued. That's why we've developed a benefits package with you in mind. Choose from gym membership, private healthcare and a range of lifestyle and financial wellbeing benefits. At Nuffield Health, we take care of what's important to you.
Join Nuffield Health and create the future you want, today.
If you like what you see, why not start your application now? We consider applications as we receive them and reserve the right to close adverts early (for example, where we have received an unprecedented high volume of applications). So, it's a good idea to apply right away to ensure you're considered for this role.
It starts with you.
Job description
Job responsibilities
Director of Operations
Shrewsbury Hospital | Operations Management | Full Time | Permanent
Up To £70,000.00 Per Annum (Depending on experience)
37.5 hours per week
Nuffield Health is Britain's largest Healthcare Charity. If you're passionate about creating success and driven to continually improve the work environment for the good of others, there's nowhere better to be. So, why not bring your expertise to our Nuffield Hospital and help us build a healthier nation?
The Purpose of the role is:
As an integral part of Shrewsbury Hospital's Senior Management Team you will support the development of the Charity's overall strategy and be accountable for ensuring operational performance is focused on service excellence. You will contribute to our purpose to build a healthier nation by providing leadership to a broad range of non-clinical services across your hospital to deliver the highest standards of performance and customer service to all key stakeholders.
Operations include, but are not limited to, business development, process improvement, facilities management, housekeeping, administration, communication, information governance, health & safety, third party providers, maintenance and service contract delivery.
Key responsibilities include but are not limited to:
To support the Health Systems Director and Director of Clinical Services leading and developing the Hospital ensuring that performance exceeds agreed quality and financial targets
To provide clear leadership and direction for specific services within the organisation, in line with Nuffield Health strategic goals
To share knowledge, expertise, best practice and efficient, effective ways of working across the site and with colleagues in Nuffield Health.
Budget management - to develop budgets to support the service functions with accountability for working within budgets; and providing timely management information
Provide insight to help shape the local self-pay pricing strategy to ensure local competitiveness
Deliver a patient pathway that ensure high levels of customer service to all beneficiaries
Endorse the charity's connected service propositions to the local consumer market in line with the Hospital's sales plan
To guarantee the delivery of the Hospitals growth plans and achievement of revenue targets through service development activities.
Foster a cross-functional working relationship with other hospitals in the region, looking at opportunities to share resource and knowledge.
Coach, mentor and role model a 'Customer First' culture.
As Director of Operations, you will need to have:
Significant, proven commercial experience
Strong influencing skills
Financial management experience and analytical skills
Experience of managing outsourced services
Project management experience
A proven track record of change management
Ideally experience of working in a healthcare or regulated environment
Helping you feel good.
We want you to love coming to work, feeling healthy, happy and valued. That's why we've developed a benefits package with you in mind. Choose from gym membership, private healthcare and a range of lifestyle and financial wellbeing benefits. At Nuffield Health, we take care of what's important to you.
Join Nuffield Health and create the future you want, today.
If you like what you see, why not start your application now? We consider applications as we receive them and reserve the right to close adverts early (for example, where we have received an unprecedented high volume of applications). So, it's a good idea to apply right away to ensure you're considered for this role.
It starts with you.
Person Specification
Qualifications
Desirable
Experience
Desirable
- Significant, proven commercial experience
- Strong influencing skills
- Financial management experience and analytical skills
- Experience of managing outsourced services
- Project management experience
- A proven track record of change management
- Ideally experience of working in a healthcare or regulated environment
Person Specification
Qualifications
Desirable
Experience
Desirable
- Significant, proven commercial experience
- Strong influencing skills
- Financial management experience and analytical skills
- Experience of managing outsourced services
- Project management experience
- A proven track record of change management
- Ideally experience of working in a healthcare or regulated environment
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).