NHS Audiologist - Coventry/Warwickshire

Scrivens Ltd

This job is now closed

Job summary

Scrivens Opticians & Hearing Care has a vacancy in the Coventry area for a NHS Audiologist.

Scrivens Ltd is looking for a NHS Adult Audiologist who is RCCP or HCPC registered with a full UK driving licence to provide hearing clinics for adults including appointments for testing, diagnosing and offering hearing aid choice where appropriate.

You will be required to undertake audiology procedures efficiently and effectively for both the public and private sectors; adhering to best practice. You would need to be able to maintain a high level of professionalism and technical standard of work, complying with relevant Codes of Practice. We work with Starkey, Bernafon & Oticon and provide the latest in technology in hearing aids. We also utilise the latest equipment in Audiology and are committed to having fixed equipment in dedicated locations.

It is an excellent opportunity for a qualified Audiologist wanting to gain further quality experience with excellent CPD prospects in a supportive environment. We invite applications from dynamic individuals with the motivation to develop further and can deliver high quality care. As an NHS Audiologist with Scrivens, you will get time to truly understand the customer and their needs. Supported by a regional and national team with a wealth of knowledge and experience, you will help customers access a vital NHS service that will improve their quality of life.

Main duties of the job

To provide Diagnostic Audiology and Rehabilitation services and, where appropriate, to dispense NHS hearing aids to Adults presenting or referred to Scrivens with an identifiable hearing loss
To promote best clinical practice
To be competent in the management of customer information
To be competent in all areas of dispensing NHS hearing aids and NHS patient rehabilitation and aftercare.
To operate in line with national, local and company policies, procedures and current legislation at all times including understanding fully the local CCG contractual requirements of NHS supply.
To liaise with other healthcare professionals where necessary including referring to other Audiologists.

About us

Scrivens Ltd is proud to be a family owned company which started trading in 1938. We have around 170 branches throughout England; we offer hearing clinics in both these and over 150 Medical Centres. We offer the NHS Hearing Service in over 79 CCG areas.

As we continue to grow, we have made sure that our core focus has remained the same 'Providing our customers with excellent service and clinical excellence'. This is an environment where you have accountability for your career and are able to make a real contribution to the organisation and to our patients.

Scrivens Ltd has been accredited by UKAS against the Improving Quality in Physiological Services (IQIPS) standards and and we continually take part in the annual surveillance to ensure we provide a high quality comprehensive diagnostic and rehabilitation service for adults.

Being part of the Scrivens family, in addition to the Band 6 salary, a suitable company vehicle is provided along with Company Pension and a Discount Scheme for any glasses or hearing devices you may need.

Date posted

25 July 2024

Pay scheme

Agenda for change

Band

Band 6

Salary

Depending on experience

Contract

Permanent

Working pattern

Full-time

Reference number

E0289-24-0029

Job locations

42 Station Road

Kenilworth

Warwickshire

CV8 1JD

Job description

Job responsibilities

The role will have expectations measured by:

a. Personal productivity to agreed performance standards to ensure that all customers are provided with the best advice and solution

b. Meeting forecasts and budgets for the supply of NHS hearing systems

c. Compliance with professional and clinical standards

d. Service user satisfaction levels (including customers and GPs)

e. Monitoring of NHS contract performance areas such as timely hearing aid fitting, provision of rehabilitation advice and completion of aftercare

f. Working with Branch Managers to ensure all NHS income streams are realised.

PROFESSIONAL DUTIES AND RESPONSIBILITIES:

To work under the direction and control of your Line Manager to the required standards

At all times to comply with:

RCCP or HCPC standards as appropriate
BSA recommended procedures (BSA procedure guide)
BAA guidelines
NICE Guidelines
Company guidelines (Company Handbook)
Company administration procedures
All other company procedures and guidelines informed to you throughout your employment
Local NHS hearing CCG contract requirements

To demonstrate an ability to reflect on own practice and to identify own strengths and development needs

To be responsible for own professional actions and to recognise own professional boundaries and when to seek advice from others

To liaise with branch managers to ensure the NHS hearing business is successful and to motivate and train branch staff to:

a) Book hearing screening checks

b) Deal with all NHS enquiries

c) Handle all NHS user and service call enquiries / requests

d) Maintain an effective appointment diary

e) Complete any administration required

To undertake NHS consultations with customers at Scrivens branches, medical centres or any other premises as required

To deal with any concerns or complaints sensitively and in a timely manner to avoid escalation

To attend relevant training and development courses in order to maintain and expand skills and knowledge appropriate to your scope of practice whilst ensuring compliance with CPD requirements

To be responsible for maintaining your CPD records in a form acceptable to the HCPC / RCCP

Where required, to supervise the work of, and offer guidance and advice to, other Scrivens personnel on all aspects of hearing aid dispensing and branch work

To be professionally dressed at all times

CLINICAL RESPONSIBILITIES

To assess customers' hearing and provide best advice in accordance with:
Company and BSA recommended procedures
BAA guidelines
Relevant HCPC / RCCP Standards
Any other pertinent standards that may be introduced from time to time
To carry out a case history
To conduct otoscopy
To carry out routine Puretone Air Conduction and Bone Conduction Audiometry including masking as required
To take aural impressions and depending on the degree and type of hearing loss and dexterity, select ear moulds
To select and programme / fit appropriate hearing instruments including the use of REM fitting.
To provide a full structured customer-centred aftercare programme
To use appropriate outcome measures, both subjective and objective, to ensure hearing instruments are providing maximum benefit and to use evidence based practice to support this
To instruct and advise customers on hearing aid use
To be responsible for daily checking of test equipment
To follow best practice principles with regard to infection control in the workplace
To commit to CPD to ensure that you keep up to date with the latest developments in audiology
To keep accurate records and treatment plans

KEY ATTRIBUTES

HCPC / RCCP registration
Computer literate
Motivated and focused on achieving own goals
Confident about working within a team and autonomously
Be happy to offer the customer the best solution for any given problem
Dedicated to exemplary customer service to ensure quality of service and customer satisfaction
Excellent time-management and attention to detail
Excellent communication skills, with empathy and patience
Desire to provide the best service and advice to the best of your abilities

The job description will be subject to amendment in the light of experience and in consultation with you.

This job description is not a complete list of duties, but is intended to give a general indication of the type of work undertaken. It will vary over time as demands and priorities change. Significant changes in the range of work undertaken will be made only after discussion with you.

Job description

Job responsibilities

The role will have expectations measured by:

a. Personal productivity to agreed performance standards to ensure that all customers are provided with the best advice and solution

b. Meeting forecasts and budgets for the supply of NHS hearing systems

c. Compliance with professional and clinical standards

d. Service user satisfaction levels (including customers and GPs)

e. Monitoring of NHS contract performance areas such as timely hearing aid fitting, provision of rehabilitation advice and completion of aftercare

f. Working with Branch Managers to ensure all NHS income streams are realised.

PROFESSIONAL DUTIES AND RESPONSIBILITIES:

To work under the direction and control of your Line Manager to the required standards

At all times to comply with:

RCCP or HCPC standards as appropriate
BSA recommended procedures (BSA procedure guide)
BAA guidelines
NICE Guidelines
Company guidelines (Company Handbook)
Company administration procedures
All other company procedures and guidelines informed to you throughout your employment
Local NHS hearing CCG contract requirements

To demonstrate an ability to reflect on own practice and to identify own strengths and development needs

To be responsible for own professional actions and to recognise own professional boundaries and when to seek advice from others

To liaise with branch managers to ensure the NHS hearing business is successful and to motivate and train branch staff to:

a) Book hearing screening checks

b) Deal with all NHS enquiries

c) Handle all NHS user and service call enquiries / requests

d) Maintain an effective appointment diary

e) Complete any administration required

To undertake NHS consultations with customers at Scrivens branches, medical centres or any other premises as required

To deal with any concerns or complaints sensitively and in a timely manner to avoid escalation

To attend relevant training and development courses in order to maintain and expand skills and knowledge appropriate to your scope of practice whilst ensuring compliance with CPD requirements

To be responsible for maintaining your CPD records in a form acceptable to the HCPC / RCCP

Where required, to supervise the work of, and offer guidance and advice to, other Scrivens personnel on all aspects of hearing aid dispensing and branch work

To be professionally dressed at all times

CLINICAL RESPONSIBILITIES

To assess customers' hearing and provide best advice in accordance with:
Company and BSA recommended procedures
BAA guidelines
Relevant HCPC / RCCP Standards
Any other pertinent standards that may be introduced from time to time
To carry out a case history
To conduct otoscopy
To carry out routine Puretone Air Conduction and Bone Conduction Audiometry including masking as required
To take aural impressions and depending on the degree and type of hearing loss and dexterity, select ear moulds
To select and programme / fit appropriate hearing instruments including the use of REM fitting.
To provide a full structured customer-centred aftercare programme
To use appropriate outcome measures, both subjective and objective, to ensure hearing instruments are providing maximum benefit and to use evidence based practice to support this
To instruct and advise customers on hearing aid use
To be responsible for daily checking of test equipment
To follow best practice principles with regard to infection control in the workplace
To commit to CPD to ensure that you keep up to date with the latest developments in audiology
To keep accurate records and treatment plans

KEY ATTRIBUTES

HCPC / RCCP registration
Computer literate
Motivated and focused on achieving own goals
Confident about working within a team and autonomously
Be happy to offer the customer the best solution for any given problem
Dedicated to exemplary customer service to ensure quality of service and customer satisfaction
Excellent time-management and attention to detail
Excellent communication skills, with empathy and patience
Desire to provide the best service and advice to the best of your abilities

The job description will be subject to amendment in the light of experience and in consultation with you.

Person Specification

Qualifications

Essential

RCCP or HCCP registration

Person Specification

Qualifications

Essential

RCCP or HCCP registration

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Additional information

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Scrivens Ltd

Address

42 Station Road

Kenilworth

Warwickshire

CV8 1JD

Employer's website

https://scrivens.com/opticians/ (Opens in a new tab)

Employer details

Employer name

Scrivens Ltd

Address

42 Station Road

Kenilworth

Warwickshire

CV8 1JD

Employer's website

https://scrivens.com/opticians/ (Opens in a new tab)

For questions about the job, contact:

Marianne Lennon

recruitment@scrivens.com

Date posted

25 July 2024

Pay scheme

Agenda for change

Band

Band 6

Salary

Depending on experience

Contract

Permanent

Working pattern

Full-time

Reference number

E0289-24-0029

Job locations

42 Station Road

Kenilworth

Warwickshire

CV8 1JD

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