Job summary
Modality
Partnership AWC Division has a part-time vacancy for 20 hours per week, fixed term for six months, for a Nurse Care Coordinator, to support with the E-falls project.
The postholder will be a high performing employee who will work as part of a
multi-disciplinary team across AWC Division. We are seeking dedicated
postholders to join our team and who can display our CARE values: Commitment,
Accountability, Respect and Excellence.
This
job is suitable for individuals who have a passion for working in health care,
making a real difference providing seamless patient care, and who are committed
to make real changes to the health care services provided within Primary Care
to improve patient care.
As an employee with us you can benefit from:
Enrolment to the NHS pension scheme
Annual leave minimum 27 days, plus 8
days bank holiday pro rata
Employee discounts and benefits scheme
Employee assistance programme (EAP)
Education and career pathways
Enhanced Family friendly policies
Flexible working
Wellbeing support and initiative
If you are interested in learning more, please read on.
Main duties of the job
The role will ensure patient health and care planning is timely, efficient, and
patient-centred. This is achieved by bringing together all the information
about a patients identified care and support needs and exploring options to
meet these within a single personalised care and support plan.
The role is not
a regular 9am-5pm job; the job requires innovation, flexibility and commitment
and the postholder will be required to work resourcefully as part of the team
to ensure tasks are completed.
About us
We are one of
the largest GP super-partnerships in the UK, serving over 450,000 patients and
with a workforce of 1500+. We are unique,
we are always looking at ways to improve our delivery of services through the
implementation of new and innovative solutions that we can scale across the
organisation. Your job is to work directly with key stakeholders to help us to
harmonise ways of working and improve working practices to improve patient and
staff satisfaction.
All employees
are welcomed to take enrol in our employee benefits scheme and NHS pension
scheme. We are committed to developing our people through education and career
pathways and who align to our organisational values of CARE.
Modality Partnership is an Equal Opportunities Employer and is committed
to ensuring equal employment opportunities for all our potential applicants in
line with the Equality Act, 2010.
Job description
Job responsibilities
Please refer to
the supporting documents section to retrieve the JD detailing the core
responsibilities of this role.
Your job is to
work directly with key stakeholders to help us to harmonise ways of working and
improve working practices to improve patient and staff satisfaction. Most
management roles focus on personnel management / project management. This is a
role that will equip you with a portfolio of skills to make sustainable changes
within Primary Care. All employees are welcomed to enrol in our employee
benefits scheme and NHS pension scheme. We are committed to developing our
people through education and career pathways and who align to our
organisational values of CARE.
You will love
this job if you are able to work sensitively with patients their families and
carers, are able to work as part of a healthcare team to seek feedback,
continually improve the service and contribute to business planning.
If you feel
this is the ideal opportunity for you and you want to rise to the challenge of
this opportunity, we welcome an application for you to join our growing team of
likeminded people.
Please Note: The Modality Partnership reserves the right to close this
vacancy at any time during the advertising period.
Pre-employment
Vaccinations
As part of recruitment to the Modality Partnership, we will
be checking the vaccination status of all new starters so that we can manage
individual and environmental risks. We will offer support to those who may be
undecided about vaccinations. Some vaccinations for certain roles are
mandatory, and you will be asked to provide evidence of this where there is a
mandatory requirement.
Right to work checks
All applicants invited for interview will need to prove their
right to work in the UK at the interview stage
We are not able to offer sponsorship for this role
References
References must be secured prior to beginning employment, one
must be your current or most recent employer.
Employment history
You must notify us of any employment gaps of 6 weeks or more.
Job description
Job responsibilities
Please refer to
the supporting documents section to retrieve the JD detailing the core
responsibilities of this role.
Your job is to
work directly with key stakeholders to help us to harmonise ways of working and
improve working practices to improve patient and staff satisfaction. Most
management roles focus on personnel management / project management. This is a
role that will equip you with a portfolio of skills to make sustainable changes
within Primary Care. All employees are welcomed to enrol in our employee
benefits scheme and NHS pension scheme. We are committed to developing our
people through education and career pathways and who align to our
organisational values of CARE.
You will love
this job if you are able to work sensitively with patients their families and
carers, are able to work as part of a healthcare team to seek feedback,
continually improve the service and contribute to business planning.
If you feel
this is the ideal opportunity for you and you want to rise to the challenge of
this opportunity, we welcome an application for you to join our growing team of
likeminded people.
Please Note: The Modality Partnership reserves the right to close this
vacancy at any time during the advertising period.
Pre-employment
Vaccinations
As part of recruitment to the Modality Partnership, we will
be checking the vaccination status of all new starters so that we can manage
individual and environmental risks. We will offer support to those who may be
undecided about vaccinations. Some vaccinations for certain roles are
mandatory, and you will be asked to provide evidence of this where there is a
mandatory requirement.
Right to work checks
All applicants invited for interview will need to prove their
right to work in the UK at the interview stage
We are not able to offer sponsorship for this role
References
References must be secured prior to beginning employment, one
must be your current or most recent employer.
Employment history
You must notify us of any employment gaps of 6 weeks or more.
Person Specification
Experience
Essential
- Minimum of 2 years experience of working with healthcare professionals and or previous experience in the NHS or social care or relevant field
- Experience of working in a multi-disciplinary setting where influence and negotiation is required.
- Experience of coordinating and liaising with multiple stakeholders or individuals to meet specified outcomes.
- Experience providing advice/signposting to users.
Desirable
- Experience of undertaking quality improvement activity
- Experience of using technology and digital tools to support health and wellbeing.
- Experience of coproduction with patients or service-users
Personal Qualities
Essential
- Professional approach to work
- Good telephone manner
- Strong team player
- Smart appearance
- Exercises tact and discretion at all times
- Demonstrates initiative to handle any unforeseen events during a shift
- Demonstrates flexibility towards new working practices and towards working hours
Knowledge
Essential
- Level 2 qualification in Maths and English
- Understanding of health and social care processes
- Knowledge and familiarity with medical terminology
- Understanding of social determinants of health and how these can be addressed with patients.
- High levels of health literacy
- Excellent knowledge of Microsoft Office
Skills
Essential
- Customer service orientation.
- Excellent listening, communication and interpersonal skills.
- Problem-analysis and problem-solving.
- Administrative and organisational skills.
- Ability to follow policies, practices and protocols.
- Stress tolerance.
- Ability to handle patients (both on the telephone and in person).
Person Specification
Experience
Essential
- Minimum of 2 years experience of working with healthcare professionals and or previous experience in the NHS or social care or relevant field
- Experience of working in a multi-disciplinary setting where influence and negotiation is required.
- Experience of coordinating and liaising with multiple stakeholders or individuals to meet specified outcomes.
- Experience providing advice/signposting to users.
Desirable
- Experience of undertaking quality improvement activity
- Experience of using technology and digital tools to support health and wellbeing.
- Experience of coproduction with patients or service-users
Personal Qualities
Essential
- Professional approach to work
- Good telephone manner
- Strong team player
- Smart appearance
- Exercises tact and discretion at all times
- Demonstrates initiative to handle any unforeseen events during a shift
- Demonstrates flexibility towards new working practices and towards working hours
Knowledge
Essential
- Level 2 qualification in Maths and English
- Understanding of health and social care processes
- Knowledge and familiarity with medical terminology
- Understanding of social determinants of health and how these can be addressed with patients.
- High levels of health literacy
- Excellent knowledge of Microsoft Office
Skills
Essential
- Customer service orientation.
- Excellent listening, communication and interpersonal skills.
- Problem-analysis and problem-solving.
- Administrative and organisational skills.
- Ability to follow policies, practices and protocols.
- Stress tolerance.
- Ability to handle patients (both on the telephone and in person).
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
