Job summary
Modality Partnership has a full-time vacancy within our
National Document Management Hub, for a Document Management Administrator. The
postholder will be based at Long Lee Surgery and will provide cross site
support remotely when required across the Birmingham Division to provide
accurate and timely processing of clinical correspondence and ensure
appropriate action is taken each time. We are seeking dedicated postholders to
join our team and who can display our CARE values: Commitment, Accountability,
Respect and Excellence.
This job is suitable for individuals who enjoy data input,
coding and filtering correspondence to the most appropriate team member to help
maximise patient care. The post holder will need have excellent attention to
detail, good IT skills, good time management skills and can prioritise
workloads effectively whilst ensuring the document management process is
accurate and completed to a high standard in line with standard
processes.
As an employee with us you can benefit from:
Enrolment to the NHS pension scheme
Annual leave minimum 27 days, plus 8 days bank holiday pro
rata
Employee discounts and benefits scheme
Employee assistance programme (EAP)
Education and career pathways
Family friendly policies
Flexible working
Wellbeing support
If you are interested in learning more, please read on
Main duties of the job
The role is an all-rounded, hands-on administration role;
the postholder will need to confidently evidence and utilise key skills such as
effective communication, processing of documents accurately and in a timely
manner, and demonstrate the ability to escalate errors they may find on the
system appropriately. The postholder will prioritise the workload along
with the wider team to ensure that clinical correspondence is reached by the
most appropriate team member daily.
The role is not a regular 9am-5pm job and is not a patient
facing role. The postholder will be required to use the clinical system
confidently to ensure clinical correspondence is managed appropriately. The job
requires innovation, flexibility, and commitment and the postholder will be
required to work resourcefully as part of the team to ensure tasks are
completed.
About us
We are one of the largest GP super-partnerships in the UK,
serving over 450,000 patients and with a workforce of 1500+. We are
unique, we are always looking at ways to improve our delivery of services
through the implementation of new and innovative solutions that we can scale
across the organisation. Your job is to work directly with key team members to
help us to harmonise ways of working and improve working practices to improve
patient and staff satisfaction. This is a role that will equip you with a portfolio
of administrative skills associated with the medical records of our registered
patients and which contributes to making sustainable changes within Primary
Care.
Modality Partnership is an Equal Opportunities Employer and
is committed to ensuring equal employment opportunities for all our potential
applicants in line with the Equality Act, 2010.
Job description
Job responsibilities
Please refer to the supporting documents section to retrieve
the JD detailing the core responsibilities of this role.
You will love this job if you have a passion for
administration work and want to develop your knowledge within primary care
through document workflow processing and data inputting, you are innovative,
organised, and are driven to find and implement solutions to improve the day to
day working environment.
If you feel this is the ideal career advancing opportunity
for you and you want to rise to the challenge of this opportunity, we welcome
an application for you to join our growing team of likeminded people.
Please Note: The Modality Partnership reserves the
right to close this vacancy at any time during the advertising period.
Pre-employment
Vaccinations
As part of recruitment to the Modality Partnership, we will
be checking the vaccination status of all new starters so that we can manage
individual and environmental risks. We will offer support to those who may be
undecided about vaccinations. Some vaccinations for certain roles are
mandatory, and you will be asked to provide evidence of this where there is a
mandatory requirement.
Right to work checks
All applicants invited for interview will need to prove
their right to work in the UK at the interview stage.
We are not able to offer sponsorship for this role
References
References must be secured prior to beginning employment,
one must be your current or most recent employer.
Employment history
You must notify us of any employment gaps of 6 weeks or
more.
Job description
Job responsibilities
Please refer to the supporting documents section to retrieve
the JD detailing the core responsibilities of this role.
You will love this job if you have a passion for
administration work and want to develop your knowledge within primary care
through document workflow processing and data inputting, you are innovative,
organised, and are driven to find and implement solutions to improve the day to
day working environment.
If you feel this is the ideal career advancing opportunity
for you and you want to rise to the challenge of this opportunity, we welcome
an application for you to join our growing team of likeminded people.
Please Note: The Modality Partnership reserves the
right to close this vacancy at any time during the advertising period.
Pre-employment
Vaccinations
As part of recruitment to the Modality Partnership, we will
be checking the vaccination status of all new starters so that we can manage
individual and environmental risks. We will offer support to those who may be
undecided about vaccinations. Some vaccinations for certain roles are
mandatory, and you will be asked to provide evidence of this where there is a
mandatory requirement.
Right to work checks
All applicants invited for interview will need to prove
their right to work in the UK at the interview stage.
We are not able to offer sponsorship for this role
References
References must be secured prior to beginning employment,
one must be your current or most recent employer.
Employment history
You must notify us of any employment gaps of 6 weeks or
more.
Person Specification
Knowledge
Essential
- Customer service principles and practices.
- Medical terminology.
- Reception protocols.
Desirable
- Telephone call management, including taking, parking and transferring calls NHS systems.
- MS Word, Outlook, Excel and other relevant software packages.
- Knowledge of / experience from within NHS/General Practice.
- Previous call-handling experience.
- Clinical coding/Summarising.
Skills
Essential
- Customer service orientation.
- Excellent listening, communication and interpersonal skills.
- Problem-analysis and problem-solving.
- Accurate typing and word processing skills.
- Administrative and organisational skills.
- Ability to follow policies, practices and protocols.
- Stress tolerance.
- Ability to handle patients, both on the telephone and in person who may be angry, upset or distressed.
- Computer-literate and adaptable in using different software.
Personal Qualities
Essential
- Confident and welcoming demeanour.
- Professional approach to work.
- Good telephone manner.
- Strong team player.
- Smart appearance.
- Exercises tact and discretion at all times.
- Demonstrates initiative to handle any unforeseen events during a shift.
- Demonstrates flexibility towards new working practices and towards working hours.
Person Specification
Knowledge
Essential
- Customer service principles and practices.
- Medical terminology.
- Reception protocols.
Desirable
- Telephone call management, including taking, parking and transferring calls NHS systems.
- MS Word, Outlook, Excel and other relevant software packages.
- Knowledge of / experience from within NHS/General Practice.
- Previous call-handling experience.
- Clinical coding/Summarising.
Skills
Essential
- Customer service orientation.
- Excellent listening, communication and interpersonal skills.
- Problem-analysis and problem-solving.
- Accurate typing and word processing skills.
- Administrative and organisational skills.
- Ability to follow policies, practices and protocols.
- Stress tolerance.
- Ability to handle patients, both on the telephone and in person who may be angry, upset or distressed.
- Computer-literate and adaptable in using different software.
Personal Qualities
Essential
- Confident and welcoming demeanour.
- Professional approach to work.
- Good telephone manner.
- Strong team player.
- Smart appearance.
- Exercises tact and discretion at all times.
- Demonstrates initiative to handle any unforeseen events during a shift.
- Demonstrates flexibility towards new working practices and towards working hours.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
