Job summary
Modality Partnership has a full-time vacancy within our National Document
Management Hub, for a Document Management Administrator. The postholder will be based at
Bellevue Medical Centre in Birmingham and will provide cross site support
remotely when required across the AWC Division to provide accurate
and timely processing of clinical correspondence and ensure appropriate action
is taken each time. We are seeking dedicated postholders to join our team and who can
display our CARE values: Commitment, Accountability, Respect and Excellence.
This job is
suitable for individuals who enjoy data input, coding and filtering
correspondence to the most appropriate team member to help maximise patient
care. The post holder will need have excellent attention to detail, good IT
skills, good time management skills and can prioritise workloads effectively whilst
ensuring the document management process is accurate and completed to a high
standard in line with standard processes.
As an employee with
us you can benefit from:
Enrolment to the NHS pension scheme
Annual leave minimum 27 days, plus 8
days bank holiday pro rata
Employee discounts and benefits
scheme
Employee assistance programme (EAP)
Education and career pathways
Family friendly policies
Flexible working
Wellbeing support
If you are interested in learning
more, please read on.
Main duties of the job
The role is an
all-rounded, hands-on administration role; the postholder will need to
confidently evidence and utilise key skills such as effective communication,
processing of documents accurately and in a timely manner, and demonstrate the
ability to escalate errors they may find on the system appropriately. The postholder will prioritise the workload
along with the wider team to ensure that clinical correspondence is reached by
the most appropriate team member daily.
The role is not
a regular 9am-5pm job and is not a patient facing role. The postholder will be
required to use the clinical system confidently to ensure clinical
correspondence is managed appropriately. The job requires innovation,
flexibility, and commitment and the postholder will be required to work
resourcefully as part of the team to ensure tasks are completed.
About us
We are one of
the largest GP super-partnerships in the UK, serving over 450,000 patients and
with a workforce of 1500+. We are
unique, we are always looking at ways to improve our delivery of services
through the implementation of new and innovative solutions that we can scale
across the organisation. Your job is to work directly with key team members to
help us to harmonise ways of working and improve working practices to improve
patient and staff satisfaction. This is a role that will equip you with a
portfolio of administrative skills associated with the medical records of our
registered patients and which contributes to making sustainable changes within
Primary Care.
Modality
Partnership is an Equal Opportunities Employer and is committed to ensuring
equal employment opportunities for all our potential applicants in line with
the Equality Act, 2010.
Job description
Job responsibilities
Please refer to
the supporting documents section to retrieve the JD detailing the core
responsibilities of this role.
You will love
this job if you have a passion for administration work and want to develop your
knowledge within primary care through document workflow processing and data
inputting, you are innovative, organised, and are driven to find and implement
solutions to improve the day to day working environment.
If you feel
this is the ideal career advancing opportunity for you and you want to rise to
the challenge of this opportunity, we welcome an application for you to join
our growing team of likeminded people.
Please Note: The Modality Partnership reserves the right to close this
vacancy at any time during the advertising period.
Pre-employment
Vaccinations
As part of recruitment to the Modality Partnership, we will
be checking the vaccination status of all new starters so that we can manage
individual and environmental risks. We will offer support to those who may be
undecided about vaccinations. Some vaccinations for certain roles are
mandatory, and you will be asked to provide evidence of this where there is a
mandatory requirement.
Right to work checks
All applicants invited for interview will need to prove their
right to work in the UK at the interview stage.
We are not able to offer sponsorship for this role
References
References must be secured prior to beginning employment, one
must be your current or most recent employer.
Employment history
You must notify us of any employment gaps of 6 weeks or more.
Job description
Job responsibilities
Please refer to
the supporting documents section to retrieve the JD detailing the core
responsibilities of this role.
You will love
this job if you have a passion for administration work and want to develop your
knowledge within primary care through document workflow processing and data
inputting, you are innovative, organised, and are driven to find and implement
solutions to improve the day to day working environment.
If you feel
this is the ideal career advancing opportunity for you and you want to rise to
the challenge of this opportunity, we welcome an application for you to join
our growing team of likeminded people.
Please Note: The Modality Partnership reserves the right to close this
vacancy at any time during the advertising period.
Pre-employment
Vaccinations
As part of recruitment to the Modality Partnership, we will
be checking the vaccination status of all new starters so that we can manage
individual and environmental risks. We will offer support to those who may be
undecided about vaccinations. Some vaccinations for certain roles are
mandatory, and you will be asked to provide evidence of this where there is a
mandatory requirement.
Right to work checks
All applicants invited for interview will need to prove their
right to work in the UK at the interview stage.
We are not able to offer sponsorship for this role
References
References must be secured prior to beginning employment, one
must be your current or most recent employer.
Employment history
You must notify us of any employment gaps of 6 weeks or more.
Person Specification
Personal Qualities
Essential
- Confident and welcoming demeanour
- Professional approach to work
- Good telephone manner
- Strong team player
- Smart appearance
- Exercises tact and discretion at all times
- Demonstrates initiative to handle any unforeseen events during a shift
- Demonstrates flexibility towards new working practices and towards working hours
Knowledge
Essential
- Customer service principles and practices
- Medical terminology
- Reception protocols
Desirable
- Telephone call management, including taking, parking and transferring calls NHS systems
- MS Word, Outlook, Excel and other relevant software packages
- Knowledge of / experience from within NHS/General Practice
- Previous call-handling experience
- Clinical coding/Summarising
Skills
Essential
- Customer service orientation
- Excellent listening, communication and interpersonal skills
- Problem-analysis and problem-solving
- Accurate typing and word processing skills
- Administrative and organisational skills
- Ability to follow policies, practices and protocols
- Stress tolerance
- Ability to handle patients (both on the telephone and in person) who may be angry, upset or distressed
- Computer-literate and adaptable in using different software
Person Specification
Personal Qualities
Essential
- Confident and welcoming demeanour
- Professional approach to work
- Good telephone manner
- Strong team player
- Smart appearance
- Exercises tact and discretion at all times
- Demonstrates initiative to handle any unforeseen events during a shift
- Demonstrates flexibility towards new working practices and towards working hours
Knowledge
Essential
- Customer service principles and practices
- Medical terminology
- Reception protocols
Desirable
- Telephone call management, including taking, parking and transferring calls NHS systems
- MS Word, Outlook, Excel and other relevant software packages
- Knowledge of / experience from within NHS/General Practice
- Previous call-handling experience
- Clinical coding/Summarising
Skills
Essential
- Customer service orientation
- Excellent listening, communication and interpersonal skills
- Problem-analysis and problem-solving
- Accurate typing and word processing skills
- Administrative and organisational skills
- Ability to follow policies, practices and protocols
- Stress tolerance
- Ability to handle patients (both on the telephone and in person) who may be angry, upset or distressed
- Computer-literate and adaptable in using different software
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
