Job summary
Modality Partnership Lewisham Division has full time and part time vacancies for a Workflow/Document Management
Administrator. The postholder will work at The Jenner Practice and support across the Division to provide accurate and timely processing of clinical correspondence and ensure
appropriate action is taken each time. We are seeking dedicated postholders to join our team and who can
display our CARE values: Commitment, Accountability, Respect and Excellence.
This job is
suitable for individuals who enjoy data input, coding and filtering
correspondence to the most appropriate team member to help maximise patient
care. The post holder will need have excellent attention to detail, good IT
skills, good time management skills and can prioritise workloads effectively whilst
ensuring the document management process is accurate and completed to a high
standard in line with standard processes.
As an employee with
us you can benefit from:
Enrolment to the NHS pension scheme
Minimum 27 days annual leave, plus 8 days bank holiday pro rata
Employee discounts and benefits scheme
Employee assistance programme (EAP)
Education and career pathways
If you are interested in learning
more, please read on.
Please Note: The Modality Partnership reserves the right to close this
vacancy at any time during the advertising period.
Main duties of the job
The role is an
all-rounded, hands-on administration role; the postholder will transfer
relevant data from clinical correspondence and input to patient records, code
and link each problem appropriately including the coding and processing of
degraded entries and GP2GP, you will also handle telephone queries and redirect
as appropriate and identify and refer any clinical actions to the GP. The postholder will have good communication
skills both written and verbal, be organised, methodical and able to work quickly
and accurately.
The role is not
a regular 9am-5pm job and is not a patient facing role. The postholder will be
required to use the clinical system confidently to ensure clinical
correspondence is managed appropriately. The job requires innovation,
flexibility, and commitment and the postholder will be required to work
resourcefully as part of the team to ensure tasks are completed.
About us
We are one of
the largest GP super-partnerships in the UK, serving over 450,000 patients and
with a workforce of 1500+. We are
unique, we are always looking at ways to improve our delivery of services
through the implementation of new and innovative solutions that we can scale
across the organisation. Your job is to work directly with key team members to
help us to harmonise ways of working and improve working practices to improve
patient and staff satisfaction. This is a role that will equip you with a portfolio
of administrative skills associated with the medical records of our registered
patients and which contributes to making sustainable changes within Primary
Care.
Job description
Job responsibilities
Please refer to
the supporting documents section to retrieve the JD detailing the core
responsibilities of this role.
You will love
this job if you have a passion for administration work and want to develop your
knowledge within primary care through document workflow processing and data
inputting, you are innovative, organised, and are driven to find and implement
solutions to improve the day to day working environment.
If you feel
this is the ideal career advancing opportunity for you and you want to rise to
the challenge of this opportunity, we welcome an application for you to join
our growing team of likeminded people.
As part of recruitment to the Modality Partnership, we will
be checking the vaccination status of all new starters so that we can manage
individual and environmental risks. We will offer support to those who may be
undecided about vaccinations. Some vaccinations for certain roles are
mandatory, and you will be asked to provide evidence of this where there is a
mandatory requirement.
Job description
Job responsibilities
Please refer to
the supporting documents section to retrieve the JD detailing the core
responsibilities of this role.
You will love
this job if you have a passion for administration work and want to develop your
knowledge within primary care through document workflow processing and data
inputting, you are innovative, organised, and are driven to find and implement
solutions to improve the day to day working environment.
If you feel
this is the ideal career advancing opportunity for you and you want to rise to
the challenge of this opportunity, we welcome an application for you to join
our growing team of likeminded people.
As part of recruitment to the Modality Partnership, we will
be checking the vaccination status of all new starters so that we can manage
individual and environmental risks. We will offer support to those who may be
undecided about vaccinations. Some vaccinations for certain roles are
mandatory, and you will be asked to provide evidence of this where there is a
mandatory requirement.
Person Specification
Personal Qualities
Essential
- Professional approach to work.
- Strong team player.
- Smart appearance.
- Exercises tact and discretion at all times.
- Demonstrates initiative to handle any unforeseen events during a shift.
- Demonstrates flexibility towards new working practices and towards working hours.
Knowledge
Essential
- MS Word, Outlook, Excel and other related software packages
Desirable
- Medical terminology NHS systems Knowledge of / experience from within NHS / General Practice
Skills
Essential
- Good communication skills.
- Accurate typing Administrative and organisational skills.
- Ability to follow policies, practices, and protocols.
- Ability to handle patients (both on the telephone and in person) who may be angry, upset or distressed.
- Computer-literate and adaptable in using different software.
Person Specification
Personal Qualities
Essential
- Professional approach to work.
- Strong team player.
- Smart appearance.
- Exercises tact and discretion at all times.
- Demonstrates initiative to handle any unforeseen events during a shift.
- Demonstrates flexibility towards new working practices and towards working hours.
Knowledge
Essential
- MS Word, Outlook, Excel and other related software packages
Desirable
- Medical terminology NHS systems Knowledge of / experience from within NHS / General Practice
Skills
Essential
- Good communication skills.
- Accurate typing Administrative and organisational skills.
- Ability to follow policies, practices, and protocols.
- Ability to handle patients (both on the telephone and in person) who may be angry, upset or distressed.
- Computer-literate and adaptable in using different software.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
