Patient Services Assistant - AWC Division
Modality Partnership
This job is now closed
Job summary
Modality Partnership AWC Division has a full-time and part time vacancies for Patient Services Assistants (Receptionist). The postholders will work within one of the following sites Haworth Medical Practice, Kilmeny Group Practice, Farfield Group Practice, Holycroft Surgery, Silsden Surgery, Cross Hills Group Practice & Fisher Medical Practice or cross sites when required within the AWC Division of the Modality Partnership. We are seeking dedicated postholders to join our team and who can display our CARE values: Commitment, Accountability, Respect and Excellence.
This job is suitable for individuals who are problem-solvers, enjoy interacting with patients and service-users, have a passion for providing high quality customer service and ensuring patients have a positive experience.
As an employee with us you can benefit from
Enrolment to the NHS pension scheme
Annual leave minimum 27 days, plus 8 days bank holiday pro rata
Employee discounts and benefits scheme
Employee assistance programme (EAP)
Education and career pathways
If you are interested in learning more, please read on.
The Modality Partnership reserves the right to close this vacancy at any time during the advertising period.
Main duties of the job
The role is an all-rounded, patient facing and back- office administration role; we are seeking individuals to join our team who are caring, compassionate and confident, who demonstrate effective communication, excellent customer service skills, IT skills, and the ability to support patients with general enquiries and signpost them to the most appropriate team member or service. The postholder will be a key member of the practice team, responsible for completing a variety of tasks including dealing with patient requests i.e. appointment booking, general enquiries in person and over the telephone, as well as performing a number of administrative duties.
The role is not a regular 9am-5pm job and is not a pure reception role; the job requires innovation, flexibility and commitment and the postholder will be required to work resourcefully as part of the team to ensure tasks are completed
About us
We are one of the largest GP super-partnerships in the UK, serving over 450,000 patients and with a workforce of 1500+. We are unique, we are always looking at ways to improve our delivery of services through the implementation of new and innovative solutions that we can scale across the organisation. Your job is to work directly with key stakeholders to help us to harmonise ways of working and improve working practices to improve patient and staff satisfaction. Most reception roles focus on patient or customer facing responsibilities. This is a role that will also equip you with a portfolio of administration skills associated with the reception back-office function within Primary Care, to make sustainable changes.
Date posted
06 September 2023
Pay scheme
Other
Salary
£10.45 an hour
Contract
Permanent
Working pattern
Full-time, Part-time
Reference number
E0281-23-0152
Job locations
Kilmeny Surgery
50 Ashbourne Road
Keighley
West Yorkshire
BD21 1LA
Holycroft Surgery
Oakworth Road
Keighley
West Yorkshire
BD21 1SA
Farfield Group Practice
West Lane
Keighley
BD21 2LD
Haworth Medical Practice
Heathcliffe Mews
Haworth
Keighley
West Yorkshire
BD22 8DH
Silsden & Steeton Medical Practice
Elliott Street
Silsden
Keighley
West Yorkshire
BD20 0DG
Cross Hills Group Practice
Holme Lane
Cross Hills
Keighley
West Yorkshire
BD20 7LG
Fisher Medical Centre
Coach Street
Skipton
North Yorkshire
BD23 1EU
Employer details
Employer name
Modality Partnership
Address
Kilmeny Surgery
50 Ashbourne Road
Keighley
West Yorkshire
BD21 1LA
Employer's website
https://www.modalitypartnership.nhs.uk/ (Opens in a new tab)
For questions about the job, contact:
Ann Parker
