Job summary
Be the First Point of Support That Makes a Difference
As a Community Health Navigator, youll play a key role in connecting people to the right community health services at the right time. Based atThe Orbital Shopping Park, Swindon, youll work within the BSW (B&NES, Swindon and Wiltshire) Community Health Services Single Point of Access (SPA), acting as the first point of contact for patients, the public, healthcare professionals and colleagues.
Youll deliver a professional, efficient and compassionate service via telephone, email and post, guiding callers through available services and providing clear signposting, advice and reassurance.The role also involves accurately recording all contacts and followup actions in patient clinical records, managing paper and electronic referrals, and ensuring patients are triaged and directed to the most appropriate service in line with agreed pathways and protocols.
This is a fastpaced, frontline role requiring strong administrative skills, excellent communication, attention to detail and the ability to manage sensitive and confidential information with empathy, professionalism and confidence.
About the Location
The Orbital Shopping Park is a convenient and wellconnected site on the outskirts of Swindon, with easy access from the A419 and surrounding areas.The location offers a range of nearby amenities, including shops and food outlets, and benefits fromfree onsite parking, making it a practical and accessible base for staff.
Main duties of the job
- Act as the first point of contact for service users accessing the BSW Community Health Services Single Point of Access (SPA).
- Handle incoming calls with empathy and professionalism, assessing information, determining urgency and directing enquiries appropriately.
- Manage sensitive and complex information confidentially, working closely with clinical colleagues when required.
- Accurately update patient records and key IT systems, including processing referrals and correspondence.
- Book, cancel and reschedule clinical appointments, ensuring waitingtime targets are met.
- Identify and escalate urgent or incomplete referrals to the appropriate healthcare professionals.
- Provide administrative support to clinicians and managers, helping services run smoothly.
- Work flexibly as part of a supportive team, contributing to service priorities as needed.
About us
About the Company
We change lives by transforming health and care.
Established in 2006, we are one of the UKs leading independent providers of community health and care services, working with health and care commissioners and communities to transform services with a focus on experience, efficiency and improved outcomes. We deliver and transform adult and children community health services, primary care services including urgent care, sexual health, dermatology and MSK services as well as adult social care and wellbeing services.Across England, we support communities of many millions and directly help more than half a million people each year - guided by our simple values: we care, we think, we do.
Were committed to equal opportunities and welcome applications from a broad, diverse range of people who want to join our team. Were a Disability Confident Committed company, so we work to provide facilities, work environment adjustments and technical solutions to be as inclusive of everyone.
While it doesnt happen often, sometimes a role is very popular, and well need to close it earlier than the date weve shown here. If youre keen to join our team, wed love to hear from you so please apply as soon as you can.
To find out more about HCRG Care Group, please visit https://www.hcrgcaregroup.com/about-us-2
Job description
Job responsibilities
Package Description
As a Community Health Navigator, youll be part of our valued team based atThe Orbital Shopping Park, Swindon, SN25 4AN. You will feel valued within HCRG Care Group, receiving access to exclusive rewards and benefits including:
- A salary of £25,500 - £27,098 FTE with access to our group pension
- Free tea, coffeeand milk at your base location
- Membership of My Reward Hub, giving you access to discounts on every day purchases like grocery shopping as well as cashback and voucher offers for treats for you and those special to you
- Access to your wages as you earn them to help cover lifes emergencies and avoid overdraft fees or high interest rates
- Online and face to face help with your mental and physical wellbeing from healthy recipes and activity challenges through to post trauma support, legal, debt and life management help, as well career coaching and counselling
- Access to eLearning, bespoke career pathways and opportunities for continuing professional development through our Outstanding learning and development team, The Learning Enterprise
- An open, just culture where youre encouraged to have and implement ideas which can help us deliver our purpose: changing lives through transforming health and care backed up by at least £100,000 of ringfenced innovation funding each year
Essential Criteria
- GCSEs (or equivalent) in Maths and English at Grade AC.
- Previous administrative experience.
- Confident use of IT systems, with strong keyboard skills and attention to accuracy.
- Good working knowledge of Microsoft Office (Outlook, Word, Excel).
- Strong communication and interpersonal skills, with the ability to communicate clearly both verbally and in writing.
- Ability to work with sensitivity, discretion and confidentiality.
- Wellorganised, with the ability to prioritise tasks, meet deadlines and work effectively in a busy environment.
- Able to work well independently and as part of a team.
Desirable Criteria
- NVQ Level 2 in Administration and/or Customer Services (or equivalent).
- Previous experience within health or social care.
- Knowledge of medical terminology.
- Experience using clinical systems or databases.
Job description
Job responsibilities
Package Description
As a Community Health Navigator, youll be part of our valued team based atThe Orbital Shopping Park, Swindon, SN25 4AN. You will feel valued within HCRG Care Group, receiving access to exclusive rewards and benefits including:
- A salary of £25,500 - £27,098 FTE with access to our group pension
- Free tea, coffeeand milk at your base location
- Membership of My Reward Hub, giving you access to discounts on every day purchases like grocery shopping as well as cashback and voucher offers for treats for you and those special to you
- Access to your wages as you earn them to help cover lifes emergencies and avoid overdraft fees or high interest rates
- Online and face to face help with your mental and physical wellbeing from healthy recipes and activity challenges through to post trauma support, legal, debt and life management help, as well career coaching and counselling
- Access to eLearning, bespoke career pathways and opportunities for continuing professional development through our Outstanding learning and development team, The Learning Enterprise
- An open, just culture where youre encouraged to have and implement ideas which can help us deliver our purpose: changing lives through transforming health and care backed up by at least £100,000 of ringfenced innovation funding each year
Essential Criteria
- GCSEs (or equivalent) in Maths and English at Grade AC.
- Previous administrative experience.
- Confident use of IT systems, with strong keyboard skills and attention to accuracy.
- Good working knowledge of Microsoft Office (Outlook, Word, Excel).
- Strong communication and interpersonal skills, with the ability to communicate clearly both verbally and in writing.
- Ability to work with sensitivity, discretion and confidentiality.
- Wellorganised, with the ability to prioritise tasks, meet deadlines and work effectively in a busy environment.
- Able to work well independently and as part of a team.
Desirable Criteria
- NVQ Level 2 in Administration and/or Customer Services (or equivalent).
- Previous experience within health or social care.
- Knowledge of medical terminology.
- Experience using clinical systems or databases.
Person Specification
General Requirements
Essential
- Click Apply for this job above to view the Job Description on our career site
Desirable
- Click Apply for this job above to view the Job Description on our career site
Person Specification
General Requirements
Essential
- Click Apply for this job above to view the Job Description on our career site
Desirable
- Click Apply for this job above to view the Job Description on our career site
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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