Job summary
Make a Real Difference During the Moments That Matter Most Join our vibrant Out-of-Hours Community Health Navigation team at St Martins Hospital, Bath, where no two shifts are the same and every call is an opportunity to support someone in need.
Were looking for motivated, peoplefocused Community Health Navigators who thrive in a fastpaced environment.As the crucial first point of contact for all internal and external calls, youll provide a calm, professional, and compassionate service to patients, visitors, and staff - helping them get the right support at the right time.
Youll join a friendly, supportive team at the heart of our 7-day out-of-hours service, playing a key role in ensuring smooth communication and an excellent patient experience across the hospital and local services.This role involves overnight shifts, working from 12:00am to 08:00am.
What We Offer
- A friendly, supportive, and dynamic team environment
- Free onsite parking
- Competitive outofhours enhancements, including:
- Basic rate +33%for Saturdays and weekdays between8pm-6am
- Basic rate +50%for Sundays and Public Holidays
Main duties of the job
- Acting as the professional, welcoming first point of contact for all incoming calls.
- Managing enquiries efficiently and entering accurate patient information into clinical systems.
- Assessing the urgency of requests and ensuring timely, appropriate responses.
- Handling Major Incident alerts by contacting key personnel and accurately recording actions taken.
- Communicating with external partners to support seamless coordination of care.
- Using switchboard and IT systems confidently while providing essential administrative support.
- Monitoring fire alarms, CCTV, and security systems to help maintain a safe environment.
About us
About the Company
We change lives by transforming health and care.
Established in 2006, we are one of the UKs leading independent providers of community health and care services, working with health and care commissioners and communities to transform services with a focus on experience, efficiency and improved outcomes. We deliver and transform adult and children community health services, primary care services including urgent care, sexual health, dermatology and MSK services as well as adult social care and wellbeing services.Across England, we support communities of many millions and directly help more than half a million people each year - guided by our simple values: we care, we think, we do.
Were committed to equal opportunities and welcome applications from a broad, diverse range of people who want to join our team. Were a Disability Confident Committed company, so we work to provide facilities, work environment adjustments and technical solutions to be as inclusive of everyone.
While it doesnt happen often, sometimes a role is very popular, and well need to close it earlier than the date weve shown here. If youre keen to join our team, wed love to hear from you so please apply as soon as you can.
To find out more about HCRG Care Group, please visit https://www.hcrgcaregroup.com/about-us-2
Details
Date posted
16 April 2026
Pay scheme
Other
Salary
£25,500 to £27,098 a year
Contract
Permanent
Working pattern
Full-time
Reference number
HCRGCG/TP/158870/19052
Job locations
HCRG Care Group
Bath
Avon
BA2 5RP
Employer details
Employer name
HCRG Care Group
Address
HCRG Care Group
Bath
Avon
BA2 5RP
Employer's website
https://www.hcrgcaregroup.com/ (Opens in a new tab)
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Employer contact details
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