Care Coordinator
The closing date is 14 December 2025
Job summary
Are you looking for an exciting new opportunity that provides a challenging but rewarding role at the heart of one of our key services in Lancashire?
Were HCRG Care Group! And were recruiting Care Coordinators to work as part of our Multi-disciplinary Team!
As a Care Coordinator you will play a vital role as first point of contact for patients and care professionals into our Healthy Young People and Family Services in Lancashire! Dealing with varied and exciting challenges, your excellent customer service skills and experience will be instrumental in ensuring they get the help and support they need.
This is a hybrid role working remotely and then from our Preston & Burnley Hub
Main duties of the job
As a care coordinator you will:
- Support clinical teams by booking and scheduling routine clinic activity based on rules and protocols and signposting other activity to the relevant services within required timescales
- Answer telephones, taking and forwarding messages, ensuring that all telephone and personal callers receive a prompt, courteous, non-judgmental and well-informed response
- Prepare referral documentation and input details or form in appropriate client or patient database.
- Carry out call backs to referrers where necessary to ensure appropriate information is obtained to ensure a high-quality referral
- Updating clinical systems and clinic templates with demographic information and expected dates of birth
The essential qualities we are looking for in our applicants are:
- Excellent interpersonal and communication skills, both verbal and written, with the ability to communicate with a range of people on a day-to-day basis.
- Administrative experience in a busy, customer facing environment.
- Resilient to be able to deal with challenging situations.
- Methodical and organised
If you feel that you meet the above qualities, then we would love to have you on our team!
About us
You willfeelvalued as aCare Coordinatorwithin HCRG Care Group, receiving access to exclusive rewards and benefits including:
- £23,875 Per Anum with group pension
- Private medical insurance with fast access to the most used specialists including for musculoskeletal problems and for mental health support at locations across the country
- Free tea, coffee and milk at your base location in Runcorn
- Membership of My Reward Hub, giving you access to discounts on every day purchases like grocery shopping as well as cashback and voucher offers for treats for you and those special to you
- Access to your wages as you earn them to help cover life's emergencies and avoid overdraft fees or high interest rates
- Online and face to face help with your mental and physical wellbeing from healthy recipes and activity challenges through to post trauma support, legal, debt and life management help, as well career coaching and counselling
- An open, just culture where you're encouraged to have and implement ideas which can help us deliver our purpose: changing lives through transforming health and care backed up by at least £100,000 of ringfenced innovation funding each year
- The pride of working for an organisation committed to the highest clinical and quality standards: with the majority of our rated services holding good or outstanding ratings from the Care Quality Commission
Details
Date posted
02 December 2025
Pay scheme
Other
Salary
£23,875 to £23,875 a year
Contract
Permanent
Working pattern
Full-time
Reference number
HCRGCG/TP/42452/17759
Job locations
HCRG Care Group
Preston
Lancashire
PR2 6EE
Employer details
Employer name
HCRG Care Group
Address
HCRG Care Group
Preston
Lancashire
PR2 6EE
Employer's website
https://www.hcrgcaregroup.com/ (Opens in a new tab)
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Employer contact details
For questions about the job, contact:
