Audiology Administrator (Bath)

Job summary

We have an exciting opportunity for a motivated and highly organised administrator to join our friendly and welcoming team as a booking administrator in our Audiology Service based at St Martin's Hospital in Bath.

You'll play akey role in providing support across the full range of office and service activities including the smooth running of the office, data input and administrative support to a range of frontline clinicians and managers.

This is a challenging yet highly rewarding role that requires high levels of administrative and communication skills and the ability to work proactively as part of a team.

This is a part-time (15 hours per week) fixed-term opportunity for 6 months.

Main duties of the job

• Ensure that high standards of customer service are provided by communicating effectively and appropriately with service users, colleagues, managers and a range of professionals from within and outside of the organisation
• Carry out administration duties effectively including answering the telephone, taking accurate messages, daily checking of the team mailbox, booking, cancelling and rearranging appointments, sorting and date stamping post, making reminder phone calls to service users, responding to queries
• Pulling notes and making up clinic bags
• Maintain effective working relationships with colleagues within the organisation
• The post holder is required to use their personal judgement to escalate or refer issues to colleagues/managers within the guidelines provided by their line manager
• Deal effectively with routine situations without further escalation (within the guidelines provided)

For a full list of role responsibilities please refer to the attached job description.

About us

About the Company

We change lives by transforming health and care.

Established in 2006, we are one of the UKs leading independent providers of community health and care services, working with health and care commissioners and communities to transform services with a focus on experience, efficiency and improved outcomes. We deliver and transform adult and children community health services, primary care services including urgent care, sexual health, dermatology and MSK services as well as adult social care and wellbeing services.Across England, we support communities of many millions and directly help more than half a million people each year - guided by our simple values: we care, we think, we do.

Were committed to equal opportunities and welcome applications from a broad, diverse range of people who want to join our team. Were a Disability Confident Committed company, so we work to provide facilities, work environment adjustments and technical solutions to be as inclusive of everyone.

While it doesnt happen often, sometimes a role is very popular, and well need to close it earlier than the date weve shown here. If youre keen to join our team, wed love to hear from you so please apply as soon as you can.

To find out more about HCRG Care Group, please visit https://www.hcrgcaregroup.com/about-us-2

Employer details

Employer name

HCRG Care Group

Address

HCRG Care Group

Bath

Avon

BA2 5RP

Employer's website

https://www.hcrgcaregroup.com/ (Opens in a new tab)

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Employer details

Employer name

HCRG Care Group

Address

HCRG Care Group

Bath

Avon

BA2 5RP

Employer's website

https://www.hcrgcaregroup.com/ (Opens in a new tab)

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