HCRG Care Group

Band 5 Triage Clinician

The closing date is 16 November 2025

Job summary

We understand that many healthcare professionals are seeking a transition away from physically demanding patient-facing roles while still making a significant impact in healthcare. That's where our Triage Clinician role comes in!

We are utilising technology to be at the forefront modern approaches to healthcare.You'll be part of a dynamic office-based team based at Peasedown St John that harnesses your clinical expertise to guide and support patients. Through pioneering use of remote technology we provide acute care from home.

As a Triage Clinician you will be joining our Triage team of Nurses, Occupational Therapists and Care Coordinators.We use cutting-edge telephone technology to effectively triage and manage referrals, providing urgent, immediate, and decisive responses tailored to patient needs.You'll also collaborate with our Virtual Ward and Urgent Care response team, leading the charge in innovative patient care.

We prioritize your growth and development.We offer continuous learning opportunities through university courses and extended training to help you reach your full potential.We believe in work-life balance and offer flexible and remote working options within our core service hours of 8am-8pm, 7 days a week.

If you are an Allied Health Professional with experience working in in either urgent or community services, we would love to hear from you!

This is a fixed-term (6 month contract) part-time (30 hours per week) opportunity.

Main duties of the job

As a Triage clinician you will be a vital part of keeping hospital admissions down but ensuring patients are put-first but all from the comfort of an office setting!

You will:

  • Gather patient information and make efficient referrals using telephone, electronic systems, or emails.
  • Lead the assessment of a patients condition
  • Identify the most appropriate care pathway.
  • Use clinical reasoning and knowledge of evidenced-based practice to inform intervention
  • Understand and apply knowledge of clinical systems to enable appropriate documentation of clinical records.
  • Act as a clinical resource for Care Coordinators and Care Journey Coordinators,
  • Maintain accurate systematic documentation of Patient/Health Professional interactions/advice provided.

About us

About the Company

We change lives by transforming health and care.

Established in 2006, we are one of the UKs leading independent providers of community health and care services, working with health and care commissioners and communities to transform services with a focus on experience, efficiency and improved outcomes. We deliver and transform adult and children community health services, primary care services including urgent care, sexual health, dermatology and MSK services as well as adult social care and wellbeing services.Across England, we support communities of many millions and directly help more than half a million people each year - guided by our simple values: we care, we think, we do.

Were committed to equal opportunities and welcome applications from a broad, diverse range of people who want to join our team. Were a Disability Confident Committed company, so we work to provide facilities, work environment adjustments and technical solutions to be as inclusive of everyone.

While it doesnt happen often, sometimes a role is very popular, and well need to close it earlier than the date weve shown here. If youre keen to join our team, wed love to hear from you so please apply as soon as you can.

To find out more about HCRG Care Group, please visit https://www.hcrgcaregroup.com/about-us-2

Details

Date posted

07 November 2025

Pay scheme

Agenda for change

Band

Band 5

Salary

£29,970 to £36,483 a year

Contract

Fixed term

Duration

6 months

Working pattern

Part-time

Reference number

HCRGCG/TP/40134/17513

Job locations

HCRG Care Group

Bath

Avon

BA2 8SG


Job description

Job responsibilities

As a Band 5 Triage Clinician you will be part of our valued team in BaNES, receiving access to exclusive rewards and benefits including:

  • Band 5 AfC Salary with NHS Pension and full Agenda for Change terms and conditions
  • Membership of My Reward Hub, giving you access to discounts on every day purchases like grocery shopping as well as cashback and voucher offers for treats for you and those special to you
  • Access to your wages as you earn them to help cover lifes emergencies and avoid overdraft fees or high interest rates
  • Online and face to face help with your mental and physical wellbeing from healthy recipes and activity challenges through to post trauma support, legal, debt and life management help, as well career coaching and counselling
  • Access to eLearning, bespoke career pathways and opportunities for continuing professional development through our Outstanding learning and development team, The Learning Enterprise
  • An open, just culture where youre encouraged to have and implement ideas which can help us deliver our purpose: changing lives through transforming health and care backed up by at least £100,000 of ringfenced innovation funding each year
  • The pride of working for an organisation committed to the highest clinical and quality standards: with the majority of our rated services holding good or outstanding ratings from the Care Quality Commission

Job description

Job responsibilities

As a Band 5 Triage Clinician you will be part of our valued team in BaNES, receiving access to exclusive rewards and benefits including:

  • Band 5 AfC Salary with NHS Pension and full Agenda for Change terms and conditions
  • Membership of My Reward Hub, giving you access to discounts on every day purchases like grocery shopping as well as cashback and voucher offers for treats for you and those special to you
  • Access to your wages as you earn them to help cover lifes emergencies and avoid overdraft fees or high interest rates
  • Online and face to face help with your mental and physical wellbeing from healthy recipes and activity challenges through to post trauma support, legal, debt and life management help, as well career coaching and counselling
  • Access to eLearning, bespoke career pathways and opportunities for continuing professional development through our Outstanding learning and development team, The Learning Enterprise
  • An open, just culture where youre encouraged to have and implement ideas which can help us deliver our purpose: changing lives through transforming health and care backed up by at least £100,000 of ringfenced innovation funding each year
  • The pride of working for an organisation committed to the highest clinical and quality standards: with the majority of our rated services holding good or outstanding ratings from the Care Quality Commission

Person Specification

General Requirements

Essential

  • Click Apply for this job above to view the Job Description on our career site

Desirable

  • Click Apply for this job above to view the Job Description on our career site
Person Specification

General Requirements

Essential

  • Click Apply for this job above to view the Job Description on our career site

Desirable

  • Click Apply for this job above to view the Job Description on our career site

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

HCRG Care Group

Address

HCRG Care Group

Bath

Avon

BA2 8SG


Employer's website

https://www.hcrgcaregroup.com/ (Opens in a new tab)


Employer details

Employer name

HCRG Care Group

Address

HCRG Care Group

Bath

Avon

BA2 8SG


Employer's website

https://www.hcrgcaregroup.com/ (Opens in a new tab)


Employer contact details

For questions about the job, contact:

Recruiter

Recruitment Team

ask.hr@hcrgcaregroup.com

03002471122

Details

Date posted

07 November 2025

Pay scheme

Agenda for change

Band

Band 5

Salary

£29,970 to £36,483 a year

Contract

Fixed term

Duration

6 months

Working pattern

Part-time

Reference number

HCRGCG/TP/40134/17513

Job locations

HCRG Care Group

Bath

Avon

BA2 8SG


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