Job summary
We are looking for an Administrator to join our Single Point of Access team within our Farnham Integrated Care team to help us continue to change things for the better
Youll be part of a close-knit team that includes community nurses, social workers, mental health professionals, GPs, community paramedics and voluntary services. Reporting to the ICT Coordinator and Team Leader, youll help make sure everything runs smoothly behind the scenes, from managing the phones and emails to supporting meetings, keeping records in order and helping the team stay connected and efficient.
This is a full time, fixed term position from 1st November 2025 - 31st March 2026. You will be based at Farnham Hospital, Surrey.
Main duties of the job
As a Single Point of Access Administrator you will:
Act as the first point of contact for the team, answering calls, responding to emails and handling enquiries with warmth and professionalism.
Provide day-to-day administrative support to the ICT, including document preparation, scheduling, and updating records.
Organise and support the multidisciplinary team (MDT) meetings, ensuring relevant patient information is ready and accurate.
Maintain internal databases, tracking referrals, and assisting with audits and performance reporting.
Support the ICT Coordinator with project work, service improvements, and operational tasks.
Use electronic systems (such as SystmOne, EMIS or similar) to update and manage patient information.
Help new team members get settled with onboarding admin and systems access.
Handle sensitive information with confidentiality, care and compliance.
For a full list of responsibilities please see the attached job description.
About us
About the Company
We change lives by transforming health and care.
Established in 2006, we are one of the UKs leading independent providers of community health and care services, working with health and care commissioners and communities to transform services with a focus on experience, efficiency and improved outcomes. We deliver and transform adult and children community health services, primary care services including urgent care, sexual health, dermatology and MSK services as well as adult social care and wellbeing services.Across England, we support communities of many millions and directly help more than half a million people each year - guided by our simple values: we care, we think, we do.
Were committed to equal opportunities and welcome applications from a broad, diverse range of people who want to join our team. Were a Disability Confident Committed company, so we work to provide facilities, work environment adjustments and technical solutions to be as inclusive of everyone.
While it doesnt happen often, sometimes a role is very popular, and well need to close it earlier than the date weve shown here. If youre keen to join our team, wed love to hear from you so please apply as soon as you can.
To find out more about HCRG Care Group, please visit https://www.hcrgcaregroup.com/about-us-2
Job description
Job responsibilities
Wed love to hear from you if youre:
An experienced administrator (health or social care background a bonus, but not essential)
Highly organised, with great attention to detail and time management skills
A strong communicator, comfortable speaking with professionals, patients, and carers
Confident using Microsoft Office and electronic patient record systems
Someone who thrives in a collaborative environment and can stay calm under pressure
As a Single Point of Access administrator you will be part of our valued team in our Farnham Intergrated Care Team, receiving access to exclusive rewards and benefits including:
- A salary of £23,875-£25,814 dependent on experience, with access to our group pension
- Free tea, coffeeand milk at your base location
- Membership of My Reward Hub, giving you access to discounts on every day purchases like grocery shopping as well as cashback and voucher offers for treats for you and those special to you
- Access to your wages as you earn them to help cover lifes emergencies and avoid overdraft fees or high interest rates
- Online and face to face help with your mental and physical wellbeing from healthy recipes and activity challenges through to post trauma support, legal, debt and life management help, as well career coaching and counselling
- Access to eLearning, bespoke career pathways and opportunities for continuing professional development through our Outstanding learning and development team, The Learning Enterprise
- An open, just culture where youre encouraged to have and implement ideas which can help us deliver our purpose: changing lives through transforming health and care backed up by at least £100,000 of ringfenced innovation funding each year
Job description
Job responsibilities
Wed love to hear from you if youre:
An experienced administrator (health or social care background a bonus, but not essential)
Highly organised, with great attention to detail and time management skills
A strong communicator, comfortable speaking with professionals, patients, and carers
Confident using Microsoft Office and electronic patient record systems
Someone who thrives in a collaborative environment and can stay calm under pressure
As a Single Point of Access administrator you will be part of our valued team in our Farnham Intergrated Care Team, receiving access to exclusive rewards and benefits including:
- A salary of £23,875-£25,814 dependent on experience, with access to our group pension
- Free tea, coffeeand milk at your base location
- Membership of My Reward Hub, giving you access to discounts on every day purchases like grocery shopping as well as cashback and voucher offers for treats for you and those special to you
- Access to your wages as you earn them to help cover lifes emergencies and avoid overdraft fees or high interest rates
- Online and face to face help with your mental and physical wellbeing from healthy recipes and activity challenges through to post trauma support, legal, debt and life management help, as well career coaching and counselling
- Access to eLearning, bespoke career pathways and opportunities for continuing professional development through our Outstanding learning and development team, The Learning Enterprise
- An open, just culture where youre encouraged to have and implement ideas which can help us deliver our purpose: changing lives through transforming health and care backed up by at least £100,000 of ringfenced innovation funding each year
Person Specification
General Requirements
Essential
- Click Apply for this job above to view the Job Description on our career site
Desirable
- Click Apply for this job above to view the Job Description on our career site
Person Specification
General Requirements
Essential
- Click Apply for this job above to view the Job Description on our career site
Desirable
- Click Apply for this job above to view the Job Description on our career site
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
