HCRG Care Group

Administrator

The closing date is 24 August 2025

Job summary

Do you have a passion for organisation, communication, and making a positive impact? Were looking for anAdministratorto join our dedicated team supporting theEssex Child and Family Wellbeing Service,a vital service delivering health and wellbeing support to children, young people, and families across Essex.

As an Administrator, you will play an essential role in the daily running of our service. Working as part of the Single Point of Contact (SPOC) team, youll support our Healthy Family Teams by ensuring accurate data entry, managing communications, handling sensitive information, and helping to keep our service running smoothly.

This is a varied role that includes everything from reception support and diary management to safeguarding documentation, database updates, and report collation.

This is a fixed term position for 12 months for 37.5 hours a week. You will be based at out Northlands Park Family Hub location.

Travel for this role across our Essex Quadrants is required, meaning a driving license and access to a vehicle for work purposes is required for this role.

Main duties of the job

As an administrator you will:

Accurately input and update client records using SystmOne
Manage team diaries and rotas, including allocation of visits
Produce reports for function leads using Microsoft Office and internal systems
Respond sensitively and professionally to enquiries from families, professionals, and partner agencies in person, by phone, and via email
Process safeguarding and vulnerable client reports, ensuring appropriate escalation
Maintain accurate records for audits, KPIs, and performance outcomes
Provide basic IT support to colleagues (e.g. logging onto systems, accessing printers/wifi)
Support general admin functions: filing, photocopying, stock monitoring, ordering supplies
Organise meetings and appointments, including minute-taking when required
Assist with updating internal websites and social media pages as needed
Monitor service communication channels and ensure timely responses
Travel to other sites across the quadrant to provide cover as needed
Deputise for Band 4 Administrators during leave or absence
Ensure adherence to health and safety policies within office hubs
Assist with maintaining and updating client contact schedules to ensure delivery of the Healthy Child Programme

For more details please see attached job description

About us

About the Company

We change lives by transforming health and care.

Established in 2006, we are one of the UKs leading independent providers of community health and care services, working with health and care commissioners and communities to transform services with a focus on experience, efficiency and improved outcomes. We deliver and transform adult and children community health services, primary care services including urgent care, sexual health, dermatology and MSK services as well as adult social care and wellbeing services.Across England, we support communities of many millions and directly help more than half a million people each year - guided by our simple values: we care, we think, we do.

Were committed to equal opportunities and welcome applications from a broad, diverse range of people who want to join our team. Were a Disability Confident Committed company, so we work to provide facilities, work environment adjustments and technical solutions to be as inclusive of everyone.

While it doesnt happen often, sometimes a role is very popular, and well need to close it earlier than the date weve shown here. If youre keen to join our team, wed love to hear from you so please apply as soon as you can.

To find out more about HCRG Care Group, please visit https://www.hcrgcaregroup.com/about-us-2

Date posted

13 August 2025

Pay scheme

Other

Salary

£23,875 to £23,875 a year

Contract

Fixed term

Duration

12 months

Working pattern

Full-time

Reference number

HCRGCG/TP/10129/16642

Job locations

HCRG Care Group

Basildon

Essex

SS13 1QX

Job description

Job responsibilities

Our ideal candidate will:

Excellent numeracy and literacy
Competent IT skills including Word, Outlook and Excel
Good interpersonal skills
Good organisational skills
Accuracy/attention to detail
Ability to prioritise own workload
Effective time management
Ability to work on own initiative
Experience of working with confidential and sensitive information and data
Understanding of patient needs and NHS
ECDL or equivalent
SystmOne Experience

A driving license and access to a vehicle for work purposes is required for this role.

For more details on our requirements please see attached Job Description.

As aAdministrator,youll be part of our valued team based atNorthlands Park Family Hub.

You will feel valued as aAdministratorwithin HCRG Care Group, receiving access to exclusive rewards and benefits including:

A salary of £23,875 with access to our group pension
Free tea, coffeeand milk at your base location
Membership of My Reward Hub, giving you access to discounts on every day purchases like grocery shopping as well as cashback and voucher offers for treats for you and those special to you
Access to your wages as you earn them to help cover lifes emergencies and avoid overdraft fees or high interest rates
Online and face to face help with your mental and physical wellbeing from healthy recipes and activity challenges through to post trauma support, legal, debt and life management help, as well career coaching and counselling
Access to eLearning, bespoke career pathways and opportunities for continuing professional development through our Outstanding learning and development team, The Learning Enterprise
An open, just culture where youre encouraged to have and implement ideas which can help us deliver our purpose: changing lives through transforming health and care backed up by at least £100,000 of ringfenced innovation funding each year

Job description

Job responsibilities

Our ideal candidate will:

Excellent numeracy and literacy
Competent IT skills including Word, Outlook and Excel
Good interpersonal skills
Good organisational skills
Accuracy/attention to detail
Ability to prioritise own workload
Effective time management
Ability to work on own initiative
Experience of working with confidential and sensitive information and data
Understanding of patient needs and NHS
ECDL or equivalent
SystmOne Experience

A driving license and access to a vehicle for work purposes is required for this role.

For more details on our requirements please see attached Job Description.

As aAdministrator,youll be part of our valued team based atNorthlands Park Family Hub.

You will feel valued as aAdministratorwithin HCRG Care Group, receiving access to exclusive rewards and benefits including:

A salary of £23,875 with access to our group pension
Free tea, coffeeand milk at your base location
Membership of My Reward Hub, giving you access to discounts on every day purchases like grocery shopping as well as cashback and voucher offers for treats for you and those special to you
Access to your wages as you earn them to help cover lifes emergencies and avoid overdraft fees or high interest rates
Online and face to face help with your mental and physical wellbeing from healthy recipes and activity challenges through to post trauma support, legal, debt and life management help, as well career coaching and counselling
Access to eLearning, bespoke career pathways and opportunities for continuing professional development through our Outstanding learning and development team, The Learning Enterprise
An open, just culture where youre encouraged to have and implement ideas which can help us deliver our purpose: changing lives through transforming health and care backed up by at least £100,000 of ringfenced innovation funding each year

Person Specification

General Requirements

Essential

Click Apply for this job above to view the Job Description on our career site

Desirable

Click Apply for this job above to view the Job Description on our career site

Person Specification

General Requirements

Essential

Click Apply for this job above to view the Job Description on our career site

Desirable

Click Apply for this job above to view the Job Description on our career site

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

HCRG Care Group

Address

HCRG Care Group

Basildon

Essex

SS13 1QX

Employer's website

https://www.hcrgcaregroup.com/ (Opens in a new tab)

Employer details

Employer name

HCRG Care Group

Address

HCRG Care Group

Basildon

Essex

SS13 1QX

Employer's website

https://www.hcrgcaregroup.com/ (Opens in a new tab)