HCRG Care Group

Orthopaedic Interface Service Admin Lead

The closing date is 29 June 2025

Job summary

As a Orthopaedic Interface Service Admin Lead within our Orthopaedic Interface Service (OIS) team, we provide assessments and management for a wide variety of musculoskeletal conditions across our three bases located at St Martins Hospital, Keynsham Health Centre, Paulton Hospital and a satellite centre at a local GP Practice. The administration team is responsible for booking appointments across these sites and ensuring efficient administrative support for the service. The Team Lead (31 hours per week) oversees administrative functions of the OIS and manages a small team.

Main duties of the job

Provide leadership and day-to-day oversight of the OIS administration team, ensuring smooth, efficient service delivery and high standards of communication and professionalism.

Key Responsibilities

Administrative Management

Oversee daily operations of the admin team, managing referrals, appointment scheduling, and patient enquiries.
Handle calls and emails promptly, using initiative while escalating complex matters appropriately.

Leadership and Supervision

Lead and support a team of medical secretaries and administrators, holding regular team meetings and performance reviews.
Guide professional development through mentoring, training, and annual appraisals.

Communication

Communicate clearly and professionally with patients, staff, and external partners.
Manage sensitive information with care and respond to informal complaints when needed.

Service Improvement

Identify and implement improvements to administrative processes.
Contribute to service development and monitor performance against key targets.

Professional Development

Maintain high standards through ongoing CPD and personal development planning.

About us

About the Company

We change lives by transforming health and care.

Established in 2006, we are one of the UKs leading independent providers of community health and care services, working with health and care commissioners and communities to transform services with a focus on experience, efficiency and improved outcomes. We deliver and transform adult and children community health services, primary care services including urgent care, sexual health, dermatology and MSK services as well as adult social care and wellbeing services. Across England, we support communities of many millions and directly help more than half a million people each year - guided by our simple values: we care, we think, we do.

Were committed to equal opportunities and welcome applications from a broad, diverse range of people who want to join our team. Were a Disability Confident Committed company, so we work to provide facilities, work environment adjustments and technical solutions to be as inclusive of everyone.

While it doesn't happen often, sometimes a role is very popular, and well need to close it earlier than the date we've shown here. If you're keen to join our team, wed love to hear from you so please apply as soon as you can.

To find out more about HCRG Care Group, please visit https://www.hcrgcaregroup.com/about-us-2

Date posted

03 June 2025

Pay scheme

Other

Salary

£26,250 to £31,500 a year

Contract

Permanent

Working pattern

Full-time

Reference number

HCRGCG/TP/508/15613

Job locations

HCRG Care Group

Bristol

Avon

BS39 7SB

Job description

Job responsibilities

As a Orthopaedic Interface Service Admin Lead you'll be part of our valued team based at Paulton Hospital. You will feel valued as a Healthcare Assistant within HCRG Care Group, receiving access to exclusive rewards and benefits including:

A salary of £26,250 - £31,500 pro rata with access to our group pension
Free tea, coffee and milk at your base location
Membership of My Reward Hub, giving you access to discounts on every day purchases like grocery shopping as well as cashback and voucher offers for treats for you and those special to you
Access to your wages as you earn them to help cover life's emergencies and avoid overdraft fees or high interest rates
Online and face to face help with your mental and physical wellbeing from healthy recipes and activity challenges through to post trauma support, legal, debt and life management help, as well career coaching and counselling
Access to eLearning, bespoke career pathways and opportunities for continuing professional development through our Outstanding learning and development team, The Learning Enterprise
An open, just culture where you're encouraged to have and implement ideas which can help us deliver our purpose: changing lives through transforming health and care backed up by at least £100,000 of ringfenced innovation funding each year

Essential

Experience of diary management and to prioritise your own, and others, workloads.
Experience using NHS IT systems
Experience of dealing with sensitive or confidential information
Experience of supervising or managing administrative staff
Excellent written and verbal skills
Demonstrates our values

Desirable

Previous medical secretarial experience
Knowledge of SystmOne
Knowledge of e-referrals
Management Experience

Job description

Job responsibilities

A salary of £26,250 - £31,500 pro rata with access to our group pension
Free tea, coffee and milk at your base location
Membership of My Reward Hub, giving you access to discounts on every day purchases like grocery shopping as well as cashback and voucher offers for treats for you and those special to you
Access to your wages as you earn them to help cover life's emergencies and avoid overdraft fees or high interest rates
Online and face to face help with your mental and physical wellbeing from healthy recipes and activity challenges through to post trauma support, legal, debt and life management help, as well career coaching and counselling
Access to eLearning, bespoke career pathways and opportunities for continuing professional development through our Outstanding learning and development team, The Learning Enterprise
An open, just culture where you're encouraged to have and implement ideas which can help us deliver our purpose: changing lives through transforming health and care backed up by at least £100,000 of ringfenced innovation funding each year

Essential

Experience of diary management and to prioritise your own, and others, workloads.
Experience using NHS IT systems
Experience of dealing with sensitive or confidential information
Experience of supervising or managing administrative staff
Excellent written and verbal skills
Demonstrates our values

Desirable

Previous medical secretarial experience
Knowledge of SystmOne
Knowledge of e-referrals
Management Experience

Person Specification

General Requirements

Essential

Click Apply for this job above to view the Job Description on our career site

Desirable

Click Apply for this job above to view the Job Description on our career site

Person Specification

General Requirements

Essential

Click Apply for this job above to view the Job Description on our career site

Desirable

Click Apply for this job above to view the Job Description on our career site

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

HCRG Care Group

Address

HCRG Care Group

Bristol

Avon

BS39 7SB

Employer's website

https://www.hcrgcaregroup.com/ (Opens in a new tab)

Employer details

Employer name

HCRG Care Group

Address

HCRG Care Group

Bristol

Avon

BS39 7SB

Employer's website

https://www.hcrgcaregroup.com/ (Opens in a new tab)