Job summary
Do you thrive in a fast-paced, people-focused environment? Join our team as an Administrator as part of our Central Booking Team supporting the Physio Service and play a vital role in delivering exceptional care to our community. Were looking for a compassionate, and organised administrator who is flexible and able to work under pressure and deal with a variety of tasks. Our Physiotherapy Service provides assessment, treatment, and rehabilitation for a wide range of musculoskeletal (MSK) conditions.
What You'll Do: Receive and process referrals. Data input information onto patient administrative system (SystmOne). Act as central point of contact for all calls/enquiries to the Team, redirecting calls, taking messages and dealing with enquiries where appropriate.
Main duties of the job
Key Responsibilities:
1. Receive and process referrals electronically or via post
2. Data input information onto patient administrative system (SystmOne)
3. Act as central point of contact for all calls/enquiries to the Team, redirecting calls, taking messages and dealing with enquiries where appropriate.
4. Support administrative colleague providing support to the Team and Senior Administrator as required<Please see the attached job description for a full list of job responsibilities.
About us
About the Company
We change lives by transforming health and care.
Established in 2006, we are one of the UKs leading independent providers of community health and care services, working with health and care commissioners and communities to transform services with a focus on experience, efficiency and improved outcomes. We deliver and transform adult and children community health services, primary care services including urgent care, sexual health, dermatology and MSK services as well as adult social care and wellbeing services.Across England, we support communities of many millions and directly help more than half a million people each year - guided by our simple values: we care, we think, we do.
Were committed to equal opportunities and welcome applications from a broad, diverse range of people who want to join our team. Were a Disability Confident Committed company, so we work to provide facilities, work environment adjustments and technical solutions to be as inclusive of everyone.
While it doesnt happen often, sometimes a role is very popular, and well need to close it earlier than the date weve shown here. If youre keen to join our team, wed love to hear from you so please apply as soon as you can.
To find out more about HCRG Care Group, please visit https://www.hcrgcaregroup.com/about-us-2
Job description
Job responsibilities
<p style="margin:0px;font-size:inherit;padding:5px 0px;"><strong style="font-weight:700;">As an Administrator youll be part of our valued team at Jenner House, Chippenham, Wiltshire.</strong></p><p style="margin:0px;font-size:inherit;padding:5px 0px;">You will feel valued within HCRG Care Group, receiving access to exclusive rewards and benefits including: </p><ul style="margin-top:0px;margin-bottom:10px;"><li style="font-size:inherit;"><strong style="font-weight:700;">Salary range of £23,875 - £25,814 with group pension </strong></li><li style="font-size:inherit;">Free tea and coffee at your base location</li><li style="font-size:inherit;">Membership of My Reward Hub, giving you access to discounts on every day purchases like grocery shopping as well as cashback and voucher offers for treats for you and those special to you</li><li style="font-size:inherit;">Access to your wages as you earn them to help cover lifes emergencies and avoid overdraft fees or high interest rates</li><li style="font-size:inherit;">Online and face to face help with your mental and physical wellbeing from healthy recipes and activity challenges through to post trauma support, legal, debt and life management help, as well career coaching and counselling</li><li style="font-size:inherit;">Access to eLearning, bespoke career pathways and opportunities for continuing professional development through our Outstanding learning and development team, The Learning Enterprise</li><li style="font-size:inherit;">An open, just culture where youre encouraged to have and implement ideas which can help us deliver our purpose: changing lives through transforming health and care backed up by at least £100,000 of ringfenced innovation funding each year </li><li style="font-size:inherit;">The pride of working for an organisation committed to the highest clinical and quality standards: with a majority of our rated services holding good or outstanding ratings from the Care Quality Commission</li></ul> <p style="margin:0px;font-size:inherit;padding:5px 0px;">The ideal candidate will have:</p><ul style="margin-bottom:0cm;margin-top:0cm;"><li style="margin:0cm;line-height:normal;font-size:16px;font-family:\'Avenir Book\', sans-serif;color:rgb(60,60,59);"><span style="font-family:Calibri, sans-serif;">Good general education</span></li><li style="margin:0cm;line-height:normal;font-size:16px;font-family:\'Avenir Book\', sans-serif;color:rgb(60,60,59);"><span style="font-family:Calibri, sans-serif;">IT literate</span></li><li style="margin:0cm;line-height:normal;font-size:16px;font-family:\'Avenir Book\', sans-serif;color:rgb(60,60,59);"><span style="font-family:Calibri, sans-serif;">Good level of keyboard skills</span></li><li style="margin:0cm;line-height:normal;font-size:16px;font-family:\'Avenir Book\', sans-serif;color:rgb(60,60,59);"><span style="font-family:Calibri, sans-serif;">Reception duties/ meeting & greeting the public</span></li><li style="margin:0cm;line-height:normal;font-size:16px;font-family:\'Avenir Book\', sans-serif;color:rgb(60,60,59);"><span style="font-family:Calibri, sans-serif;">Knowledge of data protection and confidentiality</span></li><li style="margin:0cm;line-height:normal;font-size:16px;font-family:\'Avenir Book\', sans-serif;color:rgb(60,60,59);"><span style="font-family:Calibri, sans-serif;">Knowledge of databases</span></li><li style="margin:0cm;line-height:normal;font-size:16px;font-family:\'Avenir Book\', sans-serif;color:rgb(60,60,59);"><span style="font-family:Calibri, sans-serif;">Experience of working in an office environment</span></li><li style="margin:0cm;line-height:normal;font-size:16px;font-family:\'Avenir Book\', sans-serif;color:rgb(60,60,59);"><span style="font-family:Calibri, sans-serif;">Able to demonstrate a wide range of adaptable communication skills </span></li><li style="margin:0cm;line-height:normal;font-size:16px;font-family:\'Avenir Book\', sans-serif;color:rgb(60,60,59);"><span style="font-family:Calibri, sans-serif;">Excellent customer service skills</span></li><li style="margin:0cm;line-height:normal;font-size:16px;font-family:\'Avenir Book\', sans-serif;color:rgb(60,60,59);"><span style="font-family:Calibri, sans-serif;">A good standard of written and spoken English is required to be able to undertake the relevant duties</span></li><li style="margin:0cm;line-height:normal;font-size:16px;font-family:\'Avenir Book\', sans-serif;color:rgb(60,60,59);"><span style="font-family:Calibri, sans-serif;">Efficient, courteous telephone manner</span></li><li style="margin:0cm;line-height:normal;font-size:16px;font-family:\'Avenir Book\', sans-serif;color:rgb(60,60,59);"><span style="font-family:Calibri, sans-serif;">Calm in a pressured environment</span></li><li style="margin:0cm;line-height:normal;font-size:16px;font-family:\'Avenir Book\', sans-serif;color:rgb(60,60,59);"><span style="font-family:Calibri, sans-serif;">Ability to prioritise workload</span></li><li style="margin:0cm;line-height:normal;font-size:16px;font-family:\'Avenir Book\', sans-serif;color:rgb(60,60,59);"><span style="font-family:Calibri, sans-serif;">Good communicator</span></li><li style="margin:0cm;line-height:normal;font-size:16px;font-family:\'Avenir Book\', sans-serif;color:rgb(60,60,59);"><span style="font-family:Calibri, sans-serif;">Able to work unsupervised</span></li><li style="margin:0cm;line-height:normal;font-size:16px;font-family:\'Avenir Book\', sans-serif;color:rgb(60,60,59);"><span style="font-family:Calibri, sans-serif;">Car driver and able to access a vehicle for work purposes</span></li></ul><p style="margin:0cm 0cm 8pt;line-height:106%;font-size:16px;font-family:\'Avenir Book\', sans-serif;color:rgb(60,60,59);"> </p><p style="margin:0px;font-size:inherit;padding:5px 0px;"><br></p>
Job description
Job responsibilities
<p style="margin:0px;font-size:inherit;padding:5px 0px;"><strong style="font-weight:700;">As an Administrator youll be part of our valued team at Jenner House, Chippenham, Wiltshire.</strong></p><p style="margin:0px;font-size:inherit;padding:5px 0px;">You will feel valued within HCRG Care Group, receiving access to exclusive rewards and benefits including: </p><ul style="margin-top:0px;margin-bottom:10px;"><li style="font-size:inherit;"><strong style="font-weight:700;">Salary range of £23,875 - £25,814 with group pension </strong></li><li style="font-size:inherit;">Free tea and coffee at your base location</li><li style="font-size:inherit;">Membership of My Reward Hub, giving you access to discounts on every day purchases like grocery shopping as well as cashback and voucher offers for treats for you and those special to you</li><li style="font-size:inherit;">Access to your wages as you earn them to help cover lifes emergencies and avoid overdraft fees or high interest rates</li><li style="font-size:inherit;">Online and face to face help with your mental and physical wellbeing from healthy recipes and activity challenges through to post trauma support, legal, debt and life management help, as well career coaching and counselling</li><li style="font-size:inherit;">Access to eLearning, bespoke career pathways and opportunities for continuing professional development through our Outstanding learning and development team, The Learning Enterprise</li><li style="font-size:inherit;">An open, just culture where youre encouraged to have and implement ideas which can help us deliver our purpose: changing lives through transforming health and care backed up by at least £100,000 of ringfenced innovation funding each year </li><li style="font-size:inherit;">The pride of working for an organisation committed to the highest clinical and quality standards: with a majority of our rated services holding good or outstanding ratings from the Care Quality Commission</li></ul> <p style="margin:0px;font-size:inherit;padding:5px 0px;">The ideal candidate will have:</p><ul style="margin-bottom:0cm;margin-top:0cm;"><li style="margin:0cm;line-height:normal;font-size:16px;font-family:\'Avenir Book\', sans-serif;color:rgb(60,60,59);"><span style="font-family:Calibri, sans-serif;">Good general education</span></li><li style="margin:0cm;line-height:normal;font-size:16px;font-family:\'Avenir Book\', sans-serif;color:rgb(60,60,59);"><span style="font-family:Calibri, sans-serif;">IT literate</span></li><li style="margin:0cm;line-height:normal;font-size:16px;font-family:\'Avenir Book\', sans-serif;color:rgb(60,60,59);"><span style="font-family:Calibri, sans-serif;">Good level of keyboard skills</span></li><li style="margin:0cm;line-height:normal;font-size:16px;font-family:\'Avenir Book\', sans-serif;color:rgb(60,60,59);"><span style="font-family:Calibri, sans-serif;">Reception duties/ meeting & greeting the public</span></li><li style="margin:0cm;line-height:normal;font-size:16px;font-family:\'Avenir Book\', sans-serif;color:rgb(60,60,59);"><span style="font-family:Calibri, sans-serif;">Knowledge of data protection and confidentiality</span></li><li style="margin:0cm;line-height:normal;font-size:16px;font-family:\'Avenir Book\', sans-serif;color:rgb(60,60,59);"><span style="font-family:Calibri, sans-serif;">Knowledge of databases</span></li><li style="margin:0cm;line-height:normal;font-size:16px;font-family:\'Avenir Book\', sans-serif;color:rgb(60,60,59);"><span style="font-family:Calibri, sans-serif;">Experience of working in an office environment</span></li><li style="margin:0cm;line-height:normal;font-size:16px;font-family:\'Avenir Book\', sans-serif;color:rgb(60,60,59);"><span style="font-family:Calibri, sans-serif;">Able to demonstrate a wide range of adaptable communication skills </span></li><li style="margin:0cm;line-height:normal;font-size:16px;font-family:\'Avenir Book\', sans-serif;color:rgb(60,60,59);"><span style="font-family:Calibri, sans-serif;">Excellent customer service skills</span></li><li style="margin:0cm;line-height:normal;font-size:16px;font-family:\'Avenir Book\', sans-serif;color:rgb(60,60,59);"><span style="font-family:Calibri, sans-serif;">A good standard of written and spoken English is required to be able to undertake the relevant duties</span></li><li style="margin:0cm;line-height:normal;font-size:16px;font-family:\'Avenir Book\', sans-serif;color:rgb(60,60,59);"><span style="font-family:Calibri, sans-serif;">Efficient, courteous telephone manner</span></li><li style="margin:0cm;line-height:normal;font-size:16px;font-family:\'Avenir Book\', sans-serif;color:rgb(60,60,59);"><span style="font-family:Calibri, sans-serif;">Calm in a pressured environment</span></li><li style="margin:0cm;line-height:normal;font-size:16px;font-family:\'Avenir Book\', sans-serif;color:rgb(60,60,59);"><span style="font-family:Calibri, sans-serif;">Ability to prioritise workload</span></li><li style="margin:0cm;line-height:normal;font-size:16px;font-family:\'Avenir Book\', sans-serif;color:rgb(60,60,59);"><span style="font-family:Calibri, sans-serif;">Good communicator</span></li><li style="margin:0cm;line-height:normal;font-size:16px;font-family:\'Avenir Book\', sans-serif;color:rgb(60,60,59);"><span style="font-family:Calibri, sans-serif;">Able to work unsupervised</span></li><li style="margin:0cm;line-height:normal;font-size:16px;font-family:\'Avenir Book\', sans-serif;color:rgb(60,60,59);"><span style="font-family:Calibri, sans-serif;">Car driver and able to access a vehicle for work purposes</span></li></ul><p style="margin:0cm 0cm 8pt;line-height:106%;font-size:16px;font-family:\'Avenir Book\', sans-serif;color:rgb(60,60,59);"> </p><p style="margin:0px;font-size:inherit;padding:5px 0px;"><br></p>
Person Specification
General Requirements
Essential
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Desirable
- Click Apply for this job above to view the Job Description on our career site
Person Specification
General Requirements
Essential
- Click Apply for this job above to view the Job Description on our career site
Desirable
- Click Apply for this job above to view the Job Description on our career site
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
