Job summary
JOIN OUR TEAM AS A SENIOR ADMINISTRATOR
Were looking for a dynamic Senior Administrator to lead, inspire, and drive operational excellence across our health care services and play a vital role in delivering exceptional care to our community. Were looking for a compassionate, and organised senior administrator who is flexible and able to work under pressure and deal with a variety of tasks. You will become part of our Administration Leadership Team leading and supporting a team of admin professionals across multiple services. If you're a confident problem-solver with a talent for organisation and a knack for leading others, this could be your next big move.
What You'll Do:Lead administrative operations, ensuring smooth, efficient, and compliant service delivery.
Main duties of the job
1. Acting as the day-to-day supervisor of a designated group of administrators, monitoring delivery of the workflow, allocating and checking work to ensure an efficient and effective admin service is provided to all clinicians and clinical team managers in a timely manner. Allocating and reallocating tasks on a daily basis as required as organisational priorities change.
2. Contribute to the process of rota planning and flexible working within the team to ensure that workflow is managed between different tasks on all sites.
3. Ensure that all public and professional enquiries are dealt with by the administrative team in an efficient, polite and confidential manner and/or passed onto the relevant member of staff for action.
4. Participate in the communication and information cascade to administrators within the team via team meetings and other communications methods. And to maintain good communications with clinicians and managers in relation to the administration and customer services provided by the team.
About us
About the Company
We change lives by transforming health and care.
Established in 2006, we are one of the UKs leading independent providers of community health and care services, working with health and care commissioners and communities to transform services with a focus on experience, efficiency and improved outcomes. We deliver and transform adult and children community health services, primary care services including urgent care, sexual health, dermatology and MSK services as well as adult social care and wellbeing services.Across England, we support communities of many millions and directly help more than half a million people each year - guided by our simple values: we care, we think, we do.
Were committed to equal opportunities and welcome applications from a broad, diverse range of people who want to join our team. Were a Disability Confident Committed company, so we work to provide facilities, work environment adjustments and technical solutions to be as inclusive of everyone.
While it doesnt happen often, sometimes a role is very popular, and well need to close it earlier than the date weve shown here. If youre keen to join our team, wed love to hear from you so please apply as soon as you can.
To find out more about HCRG Care Group, please visit https://www.hcrgcaregroup.com/about-us-2
Job description
Job responsibilities
<p style="margin:0px;font-size:inherit;padding:5px 0px;">At HCRG Care Group, we value you and your contributions, offering a range of benefits to support your professional growth and personal wellbeing:</p><p style="margin:0px;font-size:inherit;padding:5px 0px;"> Competitive Pay & Pension: Receive a salary of £26,250 with company pension.</p><p style="margin:0px;font-size:inherit;padding:5px 0px;"> Professional Growth: Join our Strive for Better networks, connecting with professionals nationwide to develop and share best practices.</p><p style="margin:0px;font-size:inherit;padding:5px 0px;"> Exclusive Rewards: Access discounts and offers at leading supermarkets, retailers, and experience providers through our Reward Gateway.</p><p style="margin:0px;font-size:inherit;padding:5px 0px;"> Wellbeing Support: Benefit from our 24/7 free wellbeing service, including counselling, career coaching, and legal advice.</p><p style="margin:0px;font-size:inherit;padding:5px 0px;"> Flexible Pay Options: Track earnings and access wages through Wagestream, providing financial flexibility.</p><p style="margin:0px;font-size:inherit;padding:5px 0px;"> Learning & Development: Enhance your career with support from our Learning and Development team, access e-learning, career pathways, and funding opportunities.</p><p style="margin:0px;font-size:inherit;padding:5px 0px;"> Recognition & Involvement: Celebrate achievements with local and national awards, contribute ideas for service improvements, and stay informed through regular leadership updates.</p><p style="margin:0px;font-size:inherit;padding:5px 0px;"><br></p> <p style="margin:0px;font-size:inherit;padding:5px 0px;"> Educated to A-Level or equivalent knowledge and competency</p><p style="margin:0px;font-size:inherit;padding:5px 0px;"> Excellent organisational, IT and communication skills</p><p style="margin:0px;font-size:inherit;padding:5px 0px;"> Substantial experience in an administrative position</p><p style="margin:0px;font-size:inherit;padding:5px 0px;"> Comprehensive knowledge of office procedures </p><p style="margin:0px;font-size:inherit;padding:5px 0px;"> Above-basic knowledge of a range of Microsoft Office packages</p><p style="margin:0px;font-size:inherit;padding:5px 0px;"> Supervisory experience in a patient/service focused environment delivering services to a number of people and managing workload priorities</p><p style="margin:0px;font-size:inherit;padding:5px 0px;"> Evidence of administrative experience within a customer / patient focused environment </p><p style="margin:0px;font-size:inherit;padding:5px 0px;"> To have worked previously in a medical, health or social care environment</p><p style="margin:0px;font-size:inherit;padding:5px 0px;"> Knowledge of data protection and confidentiality</p><p style="margin:0px;font-size:inherit;padding:5px 0px;"> Experience in waiting list management of a large referral base </p><p style="margin:0px;font-size:inherit;padding:5px 0px;"> Experience of using PAS (e.g SystmOne)</p><p style="margin:0px;font-size:inherit;padding:5px 0px;"> Knowledge of Information Governance</p><p style="margin:0px;font-size:inherit;padding:5px 0px;"> Experience of multi-tasking and prioritising work</p><p style="margin:0px;font-size:inherit;padding:5px 0px;"> Experience in collecting information and chasing responses from colleagues at different levels of the organisation</p><p style="margin:0px;font-size:inherit;padding:5px 0px;"> Excellent organisational skills</p><p style="margin:0px;font-size:inherit;padding:5px 0px;"> Excellent communication skills (written, face to face and on the telephone)</p><p style="margin:0px;font-size:inherit;padding:5px 0px;"> Conscientious in undertaking work and reporting problems to manager </p><p style="margin:0px;font-size:inherit;padding:5px 0px;"> Ensure staff and patient confidentiality is maintained at all times</p><p style="margin:0px;font-size:inherit;padding:5px 0px;"> Self-motivated</p><p style="margin:0px;font-size:inherit;padding:5px 0px;"> Able to work unsupervised</p><p style="margin:0px;font-size:inherit;padding:5px 0px;"><strong style="font-weight:700;"> Car driver and able to access a vehicle for work purposes</strong></p><p style="margin:0px;font-size:inherit;padding:5px 0px;"><br></p>
Job description
Job responsibilities
<p style="margin:0px;font-size:inherit;padding:5px 0px;">At HCRG Care Group, we value you and your contributions, offering a range of benefits to support your professional growth and personal wellbeing:</p><p style="margin:0px;font-size:inherit;padding:5px 0px;"> Competitive Pay & Pension: Receive a salary of £26,250 with company pension.</p><p style="margin:0px;font-size:inherit;padding:5px 0px;"> Professional Growth: Join our Strive for Better networks, connecting with professionals nationwide to develop and share best practices.</p><p style="margin:0px;font-size:inherit;padding:5px 0px;"> Exclusive Rewards: Access discounts and offers at leading supermarkets, retailers, and experience providers through our Reward Gateway.</p><p style="margin:0px;font-size:inherit;padding:5px 0px;"> Wellbeing Support: Benefit from our 24/7 free wellbeing service, including counselling, career coaching, and legal advice.</p><p style="margin:0px;font-size:inherit;padding:5px 0px;"> Flexible Pay Options: Track earnings and access wages through Wagestream, providing financial flexibility.</p><p style="margin:0px;font-size:inherit;padding:5px 0px;"> Learning & Development: Enhance your career with support from our Learning and Development team, access e-learning, career pathways, and funding opportunities.</p><p style="margin:0px;font-size:inherit;padding:5px 0px;"> Recognition & Involvement: Celebrate achievements with local and national awards, contribute ideas for service improvements, and stay informed through regular leadership updates.</p><p style="margin:0px;font-size:inherit;padding:5px 0px;"><br></p> <p style="margin:0px;font-size:inherit;padding:5px 0px;"> Educated to A-Level or equivalent knowledge and competency</p><p style="margin:0px;font-size:inherit;padding:5px 0px;"> Excellent organisational, IT and communication skills</p><p style="margin:0px;font-size:inherit;padding:5px 0px;"> Substantial experience in an administrative position</p><p style="margin:0px;font-size:inherit;padding:5px 0px;"> Comprehensive knowledge of office procedures </p><p style="margin:0px;font-size:inherit;padding:5px 0px;"> Above-basic knowledge of a range of Microsoft Office packages</p><p style="margin:0px;font-size:inherit;padding:5px 0px;"> Supervisory experience in a patient/service focused environment delivering services to a number of people and managing workload priorities</p><p style="margin:0px;font-size:inherit;padding:5px 0px;"> Evidence of administrative experience within a customer / patient focused environment </p><p style="margin:0px;font-size:inherit;padding:5px 0px;"> To have worked previously in a medical, health or social care environment</p><p style="margin:0px;font-size:inherit;padding:5px 0px;"> Knowledge of data protection and confidentiality</p><p style="margin:0px;font-size:inherit;padding:5px 0px;"> Experience in waiting list management of a large referral base </p><p style="margin:0px;font-size:inherit;padding:5px 0px;"> Experience of using PAS (e.g SystmOne)</p><p style="margin:0px;font-size:inherit;padding:5px 0px;"> Knowledge of Information Governance</p><p style="margin:0px;font-size:inherit;padding:5px 0px;"> Experience of multi-tasking and prioritising work</p><p style="margin:0px;font-size:inherit;padding:5px 0px;"> Experience in collecting information and chasing responses from colleagues at different levels of the organisation</p><p style="margin:0px;font-size:inherit;padding:5px 0px;"> Excellent organisational skills</p><p style="margin:0px;font-size:inherit;padding:5px 0px;"> Excellent communication skills (written, face to face and on the telephone)</p><p style="margin:0px;font-size:inherit;padding:5px 0px;"> Conscientious in undertaking work and reporting problems to manager </p><p style="margin:0px;font-size:inherit;padding:5px 0px;"> Ensure staff and patient confidentiality is maintained at all times</p><p style="margin:0px;font-size:inherit;padding:5px 0px;"> Self-motivated</p><p style="margin:0px;font-size:inherit;padding:5px 0px;"> Able to work unsupervised</p><p style="margin:0px;font-size:inherit;padding:5px 0px;"><strong style="font-weight:700;"> Car driver and able to access a vehicle for work purposes</strong></p><p style="margin:0px;font-size:inherit;padding:5px 0px;"><br></p>
Person Specification
General Requirements
Essential
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Desirable
- Click Apply for this job above to view the Job Description on our career site
Person Specification
General Requirements
Essential
- Click Apply for this job above to view the Job Description on our career site
Desirable
- Click Apply for this job above to view the Job Description on our career site
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
