Job summary
We are looking for a motivated and organised Administrator to join our dedicated team at the Slough Child and Family Wellbeing Service, based at Regus, Slough Bath Road.
In this key role, youll work collaboratively with all members of the service to deliver high-quality administrative support, ensuring smooth day-to-day operations across the team. Youll be the first point of contact for general, non-clinical enquiries from service users, parents, and professionals, offering helpful and professional advice on behalf of the wider team. The successful candidate will also be responsible for accurate data entry, record keeping, and providing essential clerical support to our clinical staff.
This is a part-time position of 22.5 hours per week, ideally worked over three days - Wednesday to Friday, 9am to 5pm. However, some flexibility will be required and working patterns can be further discussed at interview.
If youre a team player with excellent communication and organisational skills, wed love to hear from you!
Main duties of the job
As an Administrator, you will play a vital role in supporting the smooth running of the Slough Child and Family Wellbeing Service. Your key responsibilities will include:
- Managing appointment bookings for the Health Visiting and School Nursing teams, including sending invitations and reminders, and re-arranging or cancelling appointments as required.
- Monitoring the services shared inbox and ensuring sensitive information is promptly passed on to the relevant team members.
- Triaging incoming telephone calls and handling enquiries with professionalism, sensitivity, and confidentiality.
- Allocating referrals, new birth visits, and other essential tasks to the appropriate team members and supporting the Public Health Practitioner on duty.
- Maintaining accurate and up-to-date records, ensuring all data is handled securely in line with data protection and confidentiality standards.
- Supporting administrative tasks across systems such as EMIS and Microsoft Office, as well as assisting with the completion of correspondence and documentation.
- Coordinating supplies for the team, including stationery, PPE, and clinical equipment, and supporting office maintenance tasks as needed.
- Providing general clerical support to ensure the efficient day-to-day functioning of the service.
Please see the attached job description for a full list of job responsibilities.
About us
About the Company
We change lives by transforming health and care.
Established in 2006, we are one of the UKs leading independent providers of community health and care services, working with health and care commissioners and communities to transform services with a focus on experience, efficiency and improved outcomes. We deliver and transform adult and children community health services, primary care services including urgent care, sexual health, dermatology and MSK services as well as adult social care and wellbeing services.Across England, we support communities of many millions and directly help more than half a million people each year - guided by our simple values: we care, we think, we do.
Were committed to equal opportunities and welcome applications from a broad, diverse range of people who want to join our team. Were a Disability Confident Committed company, so we work to provide facilities, work environment adjustments and technical solutions to be as inclusive of everyone.
While it doesnt happen often, sometimes a role is very popular, and well need to close it earlier than the date weve shown here. If youre keen to join our team, wed love to hear from you so please apply as soon as you can.
To find out more about HCRG Care Group, please visit https://www.hcrgcaregroup.com/about-us-2
Job description
Job responsibilities
Were looking for someone who is organised, proactive and confident in delivering high-quality administrative support in a busy healthcare setting. The ideal candidate will have:
Strong IT skills, including proficiency in Microsoft Word, Outlook, and Excel.
Excellent interpersonal and communication skills, with a professional and friendly telephone manner.
A high level of accuracy and attention to detail, with the ability to prioritise tasks and manage time effectively.
Previous experience working in a general office environment, ideally handling sensitive and confidential information.
A good understanding of office administration systems, diary management, and information governance.
The ability to work independently using their own initiative, while also being a flexible and reliable team player.
A solid understanding of patient confidentiality and NHS working practices.
Experience using a clinical system such as EMIS would be an advantage but is not essential.
As anAdministrator, youll be part of our valued team based at ourRegus office in Slough. You will feel valued as a Healthcare Assistant within HCRG Care Group, receiving access to exclusive rewards and benefits including:
- A salary of £23,875 to £26,847 FTE with access to our group pension
- Free tea, coffeeand milk at your base location
- Membership of My Reward Hub, giving you access to discounts on every day purchases like grocery shopping as well as cashback and voucher offers for treats for you and those special to you
- Access to your wages as you earn them to help cover lifes emergencies and avoid overdraft fees or high interest rates
- Online and face to face help with your mental and physical wellbeing from healthy recipes and activity challenges through to post trauma support, legal, debt and life management help, as well career coaching and counselling
- Access to eLearning, bespoke career pathways and opportunities for continuing professional development through our Outstanding learning and development team, The Learning Enterprise
- An open, just culture where youre encouraged to have and implement ideas which can help us deliver our purpose: changing lives through transforming health and care backed up by at least £100,000 of ringfenced innovation funding each year
Job description
Job responsibilities
Were looking for someone who is organised, proactive and confident in delivering high-quality administrative support in a busy healthcare setting. The ideal candidate will have:
Strong IT skills, including proficiency in Microsoft Word, Outlook, and Excel.
Excellent interpersonal and communication skills, with a professional and friendly telephone manner.
A high level of accuracy and attention to detail, with the ability to prioritise tasks and manage time effectively.
Previous experience working in a general office environment, ideally handling sensitive and confidential information.
A good understanding of office administration systems, diary management, and information governance.
The ability to work independently using their own initiative, while also being a flexible and reliable team player.
A solid understanding of patient confidentiality and NHS working practices.
Experience using a clinical system such as EMIS would be an advantage but is not essential.
As anAdministrator, youll be part of our valued team based at ourRegus office in Slough. You will feel valued as a Healthcare Assistant within HCRG Care Group, receiving access to exclusive rewards and benefits including:
- A salary of £23,875 to £26,847 FTE with access to our group pension
- Free tea, coffeeand milk at your base location
- Membership of My Reward Hub, giving you access to discounts on every day purchases like grocery shopping as well as cashback and voucher offers for treats for you and those special to you
- Access to your wages as you earn them to help cover lifes emergencies and avoid overdraft fees or high interest rates
- Online and face to face help with your mental and physical wellbeing from healthy recipes and activity challenges through to post trauma support, legal, debt and life management help, as well career coaching and counselling
- Access to eLearning, bespoke career pathways and opportunities for continuing professional development through our Outstanding learning and development team, The Learning Enterprise
- An open, just culture where youre encouraged to have and implement ideas which can help us deliver our purpose: changing lives through transforming health and care backed up by at least £100,000 of ringfenced innovation funding each year
Person Specification
General Requirements
Essential
- Click Apply for this job above to view the Job Description on our career site
Desirable
- Click Apply for this job above to view the Job Description on our career site
Person Specification
General Requirements
Essential
- Click Apply for this job above to view the Job Description on our career site
Desirable
- Click Apply for this job above to view the Job Description on our career site
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
