Job summary
Join Our Team as a Care Co-ordinator!
Are you an organised and compassionate care coordinator? If so, we would love to hear from you!
As a Care Coordinator, you will provide an excellent customer experience for patients, carers and professionals contacting the Care Coordination Hub (CCH). As the first point of contact for all West Lancashire Community and Urgent Care Services, the care coordinator will provide relevant information, signposting, and administrative functions to ensure any enquiries are answered or directed to the relevant service.
The CCH is operational 8am 8pm, 7 days a week including bank holidays. You will be required to work a range of shifts that include evenings and weekend.
We may need to close the job advert early if we receive a high number of applications.
Main duties of the job
- To provide initial screening to all referrals into the CCH from GPs and other partner organisations, service users, carers and relatives. Dealing with referrals by phone, or email and directing these referrals to the relevant professionals and dealing with any incorrect referrals at source.
- To follow processes for call management and referral management.
- To show excellent customer service skills when answering telephone calls that are received into the CCH.
- To be able to follow guidelines/protocols and work with clinical colleagues to ensure patients are directed to the correct services in a timely fashion.
- To prioritise the level of need of referrals and highlight any urgent referrals to the suitable available health professionals as per guidelines.
- To prepare referral documentation and input details or forms in patient digital clinical records.
- Carry out call backs to referrers where necessary to ensure appropriate information is obtained to ensure a high quality referral.
- To record all referrals accurately for Service Users and Carers on various client information systems, following the agreed procedure. To ensure that these referrals are allocated to the appropriate team, and to ensure these records are confidential, but readily available to clinicians.
Please see the job description attached for a full list of responsibilities.
About us
About the Company
We change lives by transforming health and care.
Established in 2006, we are one of the UKs leading independent providers of community health and care services, working with health and care commissioners and communities to transform services with a focus on experience, efficiency and improved outcomes. We deliver and transform adult and children community health services, primary care services including urgent care, sexual health, dermatology and MSK services as well as adult social care and wellbeing services. Across England, we support communities of many millions and directly help more than half a million people each year - guided by our simple values: we care, we think, we do.
We're committed to equal opportunities and welcome applications from a broad, diverse range of people who want to join our team. We're a Disability Confident Committed company, so we work to provide facilities, work environment adjustments and technical solutions to be as inclusive of everyone.
While it doesn't happen often, sometimes a role is very popular, and we'll need to close it earlier than the date we've shown here. If you're keen to join our team, we'd love to hear from you so please apply as soon as you can.
To find out more about HCRG Care Group, please visit https://www.hcrgcaregroup.com/about-us-2
Job description
Job responsibilities
You will feel valued as a Care Co-ordinator within HCRG Care Group, receiving access to exclusive rewards and benefits including:
- Salary:£23,875
- Free tea, coffee and milk at your base location
- Membership of My Reward Hub, giving you access to discounts on every day purchases like grocery shopping as well as cashback and voucher offers for treats for you and those special to you
- Access to your wages as you earn them to help cover life's emergencies and avoid overdraft fees or high interest rates
- Online and face to face help with your mental and physical wellbeing from healthy recipes and activity challenges through to post trauma support, legal, debt and life management help, as well career coaching and counselling
- Access to eLearning, bespoke career pathways and opportunities for continuing professional development through our Outstanding learning and development team, The Learning Enterprise
- An open, just culture where you're encouraged to have and implement ideas which can help us deliver our purpose: changing lives through transforming health and care backed up by at least £100,000 of ringfenced innovation funding each year
- The pride of working for an organisation committed to the highest clinical and quality standards: with the majority of our rated services holding good or outstanding ratings from the Care Quality Commission
The Ideal Candidate
Essential:
- Good all round basic education to at least GCSE level or equivalent, including maths and English
Work Experience:
- Experience within a customer service role
Communication:
- Ability to work as part of a team
- Excellent interpersonal and communication skills, both verbal and written
- Polite and helpful customer service skills
- Good telephone manner
- Caring and understanding
Skills:
- Flexible approach to work
- Reliable
- Shows honesty, integrity, discretion
- Advanced keyboard skills
- High levels of computer literacy Common sense and initiative
- Ability to manage time and prioritise workload
- Good organisational skills
Desirable:
Work Experience - Previous experience in public / customer facing service / healthcare Other requirements: A DBS will be carried out as part of this role
Job description
Job responsibilities
You will feel valued as a Care Co-ordinator within HCRG Care Group, receiving access to exclusive rewards and benefits including:
- Salary:£23,875
- Free tea, coffee and milk at your base location
- Membership of My Reward Hub, giving you access to discounts on every day purchases like grocery shopping as well as cashback and voucher offers for treats for you and those special to you
- Access to your wages as you earn them to help cover life's emergencies and avoid overdraft fees or high interest rates
- Online and face to face help with your mental and physical wellbeing from healthy recipes and activity challenges through to post trauma support, legal, debt and life management help, as well career coaching and counselling
- Access to eLearning, bespoke career pathways and opportunities for continuing professional development through our Outstanding learning and development team, The Learning Enterprise
- An open, just culture where you're encouraged to have and implement ideas which can help us deliver our purpose: changing lives through transforming health and care backed up by at least £100,000 of ringfenced innovation funding each year
- The pride of working for an organisation committed to the highest clinical and quality standards: with the majority of our rated services holding good or outstanding ratings from the Care Quality Commission
The Ideal Candidate
Essential:
- Good all round basic education to at least GCSE level or equivalent, including maths and English
Work Experience:
- Experience within a customer service role
Communication:
- Ability to work as part of a team
- Excellent interpersonal and communication skills, both verbal and written
- Polite and helpful customer service skills
- Good telephone manner
- Caring and understanding
Skills:
- Flexible approach to work
- Reliable
- Shows honesty, integrity, discretion
- Advanced keyboard skills
- High levels of computer literacy Common sense and initiative
- Ability to manage time and prioritise workload
- Good organisational skills
Desirable:
Work Experience - Previous experience in public / customer facing service / healthcare Other requirements: A DBS will be carried out as part of this role
Person Specification
General Requirements
Essential
- Click Apply for this job above to view the Job Description on our career site
Desirable
- Click Apply for this job above to view the Job Description on our career site
Person Specification
General Requirements
Essential
- Click Apply for this job above to view the Job Description on our career site
Desirable
- Click Apply for this job above to view the Job Description on our career site
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
