Job summary
This is an exciting opportunity for an enthusiastic, reliable, and committed individual to join our busy and established team as a Ward Clerk within our Great Western Hospital, Swindon.
As a ward clerk you will be part of a wider business support function, providing administrative and organisation support across the full range of ward and service activities, supporting the smooth running of the ward and providing support to frontline clinicians and managers. Each in-patient ward will have its own range of demands, which the ward clerk will be expected to meet in discussion with the Admin Lead / Team Lead / Admin Supervisor.
Main duties of the job
- Maintain high standards of customer services by providing effective communication with patients, families, carers, colleagues, managers and a range of professionals from within and outside the organisation.
- Excellent communication and interpersonal skills. The role will involve the transmission of fairly complex, sensitive and clinical information.
- Deal effectively with routine situations without further escalation (within the guidelines provided).
- High level of attention to detail to ensure work is to a high standard and accuracy and to be able to deal with competing priorities.
Please see the attached job description for a full list of job responsibilities.
About us
About the Company
We change lives by transforming health and care.
Established in 2006, we are one of the UKs leading independent providers of community health and care services, working with health and care commissioners and communities to transform services with a focus on experience, efficiency and improved outcomes. We deliver and transform adult and children community health services, primary care services including urgent care, sexual health, dermatology and MSK services as well as adult social care and wellbeing services.Across England, we support communities of many millions and directly help more than half a million people each year - guided by our simple values: we care, we think, we do.
Were committed to equal opportunities and welcome applications from a broad, diverse range of people who want to join our team. Were a Disability Confident Committed company, so we work to provide facilities, work environment adjustments and technical solutions to be as inclusive of everyone.
While it doesnt happen often, sometimes a role is very popular, and well need to close it earlier than the date weve shown here. If youre keen to join our team, wed love to hear from you so please apply as soon as you can.
To find out more about HCRG Care Group, please visit https://www.hcrgcaregroup.com/about-us-2
Job description
Job responsibilities
As a Ward Clerk, you'll be part of our valued team within our Great Western Hospital, Swindon.
You will feel valued within HCRG Care Group, receiving access to exclusive rewards and benefits including:
- Salary range of £22,369 - £23,468 pro rata with group pension
- Free tea and coffee at your base location
- Membership of My Reward Hub, giving you access to discounts on every day purchases like grocery shopping as well as cashback and voucher offers for treats for you and those special to you
- Access to your wages as you earn them to help cover life's emergencies and avoid overdraft fees or high interest rates
- Online and face to face help with your mental and physical wellbeing from healthy recipes and activity challenges through to post trauma support, legal, debt and life management help, as well career coaching and counselling
- Access to eLearning, bespoke career pathways and opportunities for continuing professional development through our Outstanding learning and development team, The Learning Enterprise
- An open, just culture where you're encouraged to have and implement ideas which can help us deliver our purpose: changing lives through transforming health and care backed up by at least £100,000 of ringfenced innovation funding each year
- The pride of working for an organisation committed to the highest clinical and quality standards: with a majority of our rated services holding good or outstanding ratings from the Care Quality Commission
Essential Experience & Skills
At least one year of administrative experience, ideally in customer care, healthcare, or social care.
Confident using Microsoft Office (Outlook, Word, Excel) with accurate IT and keyboard skills.
Strong communication abilities both written and verbal with excellent interpersonal and organisational skills.
Experienced in taking accurate minutes/notes, managing time effectively, and maintaining confidentiality.
Able to prioritise tasks, meet deadlines, and work well both independently and as part of a team.
Positive, punctual, dependable, and adaptable to changing priorities.
Personal Qualities
Reliable, flexible, and open to learning and development.
Calm, caring, and professional in approach, with a responsive attitude to delegation.
Desirable
Two or more years of admin experience, especially within the NHS.
Full UK driving licence and willingness to travel to other sites if needed.
Smart appearance.
Job description
Job responsibilities
As a Ward Clerk, you'll be part of our valued team within our Great Western Hospital, Swindon.
You will feel valued within HCRG Care Group, receiving access to exclusive rewards and benefits including:
- Salary range of £22,369 - £23,468 pro rata with group pension
- Free tea and coffee at your base location
- Membership of My Reward Hub, giving you access to discounts on every day purchases like grocery shopping as well as cashback and voucher offers for treats for you and those special to you
- Access to your wages as you earn them to help cover life's emergencies and avoid overdraft fees or high interest rates
- Online and face to face help with your mental and physical wellbeing from healthy recipes and activity challenges through to post trauma support, legal, debt and life management help, as well career coaching and counselling
- Access to eLearning, bespoke career pathways and opportunities for continuing professional development through our Outstanding learning and development team, The Learning Enterprise
- An open, just culture where you're encouraged to have and implement ideas which can help us deliver our purpose: changing lives through transforming health and care backed up by at least £100,000 of ringfenced innovation funding each year
- The pride of working for an organisation committed to the highest clinical and quality standards: with a majority of our rated services holding good or outstanding ratings from the Care Quality Commission
Essential Experience & Skills
At least one year of administrative experience, ideally in customer care, healthcare, or social care.
Confident using Microsoft Office (Outlook, Word, Excel) with accurate IT and keyboard skills.
Strong communication abilities both written and verbal with excellent interpersonal and organisational skills.
Experienced in taking accurate minutes/notes, managing time effectively, and maintaining confidentiality.
Able to prioritise tasks, meet deadlines, and work well both independently and as part of a team.
Positive, punctual, dependable, and adaptable to changing priorities.
Personal Qualities
Reliable, flexible, and open to learning and development.
Calm, caring, and professional in approach, with a responsive attitude to delegation.
Desirable
Two or more years of admin experience, especially within the NHS.
Full UK driving licence and willingness to travel to other sites if needed.
Smart appearance.
Person Specification
General Requirements
Essential
- Click Apply for this job above to view the Job Description on our career site
Desirable
- Click Apply for this job above to view the Job Description on our career site
Person Specification
General Requirements
Essential
- Click Apply for this job above to view the Job Description on our career site
Desirable
- Click Apply for this job above to view the Job Description on our career site
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
