Medical Secretary

Job summary

At HCRG Care Group, our approach to delivering healthcare services is innovative, refreshing, and above all, caring. We are dedicated to putting patient care first, and we seek professionals who share our values and passion for delivering quality care.

Based at Paulton Memorial Hospital, Paulton, BaNES, you will join our non-clinical team of Admin colleagues and Care Coordinators within the Orthopaedic Interface Service team. In addition, you will also be trained up to work with the Physiotherapy team. Together, you will provide exceptional, consistent service to both our patients and clinical teams, ensuring high levels of satisfaction through telephone and IT systems.

This is up to Full time 37.5 hours across the week.

Main duties of the job

To arrange patient appointments. Monitor clinic usage, advising both clinicians and Team Leader of extra clinic requirements / cancellations. Ensure requests for further investigations i.e. Radiology, physiotherapy, and onward referrals are sent to the relevant department in a timely manner.

To ensure the smooth running of the clinics as appropriate. To prepare consultant clinic notes, find and print from the relevant computer systems: referral letters, test results, radiology reports and any other information that may be relevant to the patients consultation.

To liaise with Outpatient Nurses, Doctors, Radiographers and other members of the multi-disciplinary team for Outpatient Clinics to provide a quality service for the patients.

Ensure own workload is prioritised appropriately.

To provide a fast and accurate medical secretarial service, typing clinic letters dictated by clinicians (which can be of a very distressing nature), copy and audio typing, word processing, e-mailing, filing, photocopying and the composition of letters when required.

To provide a first point of contact on a daily basis (Monday to Friday) with both patients and relatives, answering all telephone enquiries, ensuring tact and confidentiality is maintained at all times, taking and relaying messages in a polite and helpful manner, and using own judgement to establish the priority of issues and taking action as appropriate.

Please see the attached job description for a full list of job responsibilities

About us

About the Company

We change lives by transforming health and care.

Established in 2006, we are one of the UKs leading independent providers of community health and care services, working with health and care commissioners and communities to transform services with a focus on experience, efficiency and improved outcomes. We deliver and transform adult and children community health services, primary care services including urgent care, sexual health, dermatology and MSK services as well as adult social care and wellbeing services. Across England, we support communities of many millions and directly help more than half a million people each year - guided by our simple values: we care, we think, we do.

We're committed to equal opportunities and welcome applications from a broad, diverse range of people who want to join our team. We're a Disability Confident Committed company, so we work to provide facilities, work environment adjustments and technical solutions to be as inclusive of everyone.

While it doesn't happen often, sometimes a role is very popular, and we'll need to close it earlier than the date we've shown here. If you're keen to join our team, we'd love to hear from you so please apply as soon as you can.

To find out more about HCRG Care Group, please visit https://www.hcrgcaregroup.com/about-us-2

Employer details

Employer name

HCRG Care Group

Address

HCRG Care Group

Bristol

Avon

BS39 7SB

Employer's website

https://www.hcrgcaregroup.com/ (Opens in a new tab)

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Employer details

Employer name

HCRG Care Group

Address

HCRG Care Group

Bristol

Avon

BS39 7SB

Employer's website

https://www.hcrgcaregroup.com/ (Opens in a new tab)

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