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Business Support Coordinator

HCRG Care Group

The closing date is 18 May 2025

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Job summary

Lead and optimise admin support processes, ensuring efficiency, compliance, and service alignment.
Oversee resource and staff management, including recruitment, induction, training, and performance reviews.
Manage HR-related admin (sickness, leave, training), Health Roster shifts, and ensure full team coverage.
Support Non-Medical Prescribing functions: manage databases, stock, and training coordination.
Act as System One Super User and first-line support; monitor KPIs through data reporting.
Lead on admin audits, quality assurance, complaints handling, and service improvement actions.
Foster cross-team collaboration and act as a key contact for internal/external communication.
Arrange and manage meetings, take minutes, and follow up on action plans.
Exercise initiative, resolve conflicts, and adapt workflows based on data analysis and feedback.

Main duties of the job

Support the development and ongoing refinement of administrative processes to ensure they remain effective and responsive to service needs.
Help implement changes that support smooth operations, especially where tasks are complex, working closely with wider teams.
Manage staff and resources thoughtfully to provide a dependable and responsive administrative service.
Play an active role in recruiting, training, and welcoming new team members, ensuring theyre supported from the start.
Take care of HR-related administration such as sickness, leave, training records, and team rota planning.
Provide ongoing support for the Non-Medical Prescribing function, including keeping systems updated, maintaining supplies, and assisting with training events.
Oversee staffing systems like Health Roster and coordinate Bank & Agency needs when necessary.
Prepare data reports to monitor performance and ensure services are meeting expectations.
Take a lead on audits and support continuous quality improvement within the admin function.
Handle compliments and concerns with care and ensure they're followed up in a timely and sensitive manner.
Contribute to a supportive, team-focused culture that values flexibility and quality outcomes.
Maintain open communication with staff, service users, and partner organisations.
Organise and support meetings, ensuring that follow-up actions are tracked and documented.
Work independently, seeking guidance when needed, especially in unfamiliar situations.

About us

About the Company

We change lives by transforming health and care.

Established in 2006, we are one of the UKs leading independent providers of community health and care services, working with health and care commissioners and communities to transform services with a focus on experience, efficiency and improved outcomes. We deliver and transform adult and children community health services, primary care services including urgent care, sexual health, dermatology and MSK services as well as adult social care and wellbeing services.Across England, we support communities of many millions and directly help more than half a million people each year - guided by our simple values: we care, we think, we do.

Were committed to equal opportunities and welcome applications from a broad, diverse range of people who want to join our team. Were a Disability Confident Committed company, so we work to provide facilities, work environment adjustments and technical solutions to be as inclusive of everyone.

While it doesnt happen often, sometimes a role is very popular, and well need to close it earlier than the date weve shown here. If youre keen to join our team, wed love to hear from you so please apply as soon as you can.

To find out more about HCRG Care Group, please visit https://www.hcrgcaregroup.com/about-us-2

Date posted

23 April 2025

Pay scheme

Other

Salary

£26,529 to £29,114 a year

Contract

Permanent

Working pattern

Full-time, Part-time

Reference number

HCRGCG/TP/44687/15118

Job locations

HCRG Care Group

Swindon

Wiltshire

SN25 4AN

Job description

Job responsibilities

As a Business Support Coordinator youll be part of our valued team at Orbital base.

You will feel valued as a Business Support Coordinator within HCRG Care Group, receiving access to exclusive rewards and benefits including:

A salary of £26,712.00 (pro rata to hours worked) with group pension

Free tea and coffee at your base location

Membership of My Reward Hub, giving you access to discounts on every day purchases like grocery shopping as well as cashback and voucher offers for treats for you and those special to you

Access to your wages as you earn them to help cover lifes emergencies and avoid overdraft fees or high interest rates

Online and face to face help with your mental and physical wellbeing from healthy recipes and activity challenges through to post trauma support, legal, debt and life management help, as well career coaching and counselling

Access to eLearning, bespoke career pathways and opportunities for continuing professional development through our Outstanding learning and development team, The Learning Enterprise

An open, just culture where youre encouraged to have and implement ideas which can help us deliver our purpose: changing lives through transforming health and care backed up by at least £100,000 of ringfenced innovation funding each year

The pride of working for an organisation committed to the highest clinical and quality standards: with a majority of our rated services holding good or outstanding ratings from the Care Quality Commission

The Ideal Candidate

Experience interacting with patients and/or customers.

IT literate; familiar with Windows applications and Microsoft Office. Ability to learn and use a range of clinical systems IT packages.

Able to convey information in a clear, concise, warm and professional manner.

Ability to work as part of a team and liaise with people of all levels.

Ability to assess risk and operate with appropriate discretion.

Strong organisational abilities.

The skills and drive to support delivery of quality service.