Administrator - MIU Chippenham or Trowbridge

HCRG Care Group

The closing date is 27 April 2025

Job summary

JOIN OUR FRONTLINE HEROES! ADMINISTRATOR/RECEPTIONIST VACANCIES

Were looking for dynamic and highly organised individuals to be the first point of contact for patients at our Minor Injury Units (MIU) in Chippenham & Trowbridge. As the heartbeat of our front desks, you'll be essential to creating a warm, welcoming, & efficient experience for all who walk through our doors.

What You'll Do:

Greet patients and visitors with professionalism and care

Manage appointments, phone calls, and patient inquiries

Coordinate with the clinical staff and departments to ensure smooth operations

Handle patient records and maintain confidentiality

What You Bring:

Excellent communication and interpersonal skills

Strong multitasking and time-management abilities

Previous receptionist or front desk experience (preferably in healthcare)

This is a fantastic opportunity for an individual who relishes a challenge. In return we can offer you a supportive, fast moving, and varied job, in an often-busy environment.

We have a variety of different shifts available including full & part time likely to be anything between 08:00 17:00 Monday to Friday. Evening shifts likely to be anything between 16:00 20:00 (Chippenham only) Weekend shifts anything between 08:00 20:00.

An Assessment Day will take place on Friday 2 May for those applicants who are shortlisted for interview.

For an informal discussion please contact:

Heather Byrd, Administration Manager, email heather.byrd@hcrgcaregroup.com or phone 07787 27 17 63

Main duties of the job

First point of contact to all patients, relatives and healthcare colleagues visiting the hospital, ensuring that they are dealt with in a professional, appropriate, courteous, calm, and sympathetic manner so they feel welcome and that they are given the information they require.

To deal appropriately, calmly, and courteously with telephone enquiries from patients, relatives, GPs, and other healthcare colleagues.

Book in patients for X-ray & ultrasound appointments. Deal with x-ray telephone enquiries and book x-ray appointments.

Data input information onto patient administrative system (SystmOne)

Act as central point of contact for all calls/enquiries to the team, redirecting calls, taking messages, and dealing with enquiries where appropriate.

Support administrative colleagues providing admin support to the team as required. To include word-processing and photocopying for the team.

Maintain filing systems for: electronic files; paper files; personal files; team notice board; patient records; archive filing.

Ensure personal mandatory training compliance and personal development to meet requirements of the post and participate in supervision, training, and appraisal.

Support administrative colleague with checking of invoices as required.

Ensure all office equipment is in working order, reporting faults and monitor progress of repair.

A full list of responsibilities can be found in the attached job description.

About us

About the Company

We change lives by transforming health and care.

Established in 2006, we are one of the UKs leading independent providers of community health and care services, working with health and care commissioners and communities to transform services with a focus on experience, efficiency and improved outcomes. We deliver and transform adult and children community health services, primary care services including urgent care, sexual health, dermatology and MSK services as well as adult social care and wellbeing services.Across England, we support communities of many millions and directly help more than half a million people each year - guided by our simple values: we care, we think, we do.

Were committed to equal opportunities and welcome applications from a broad, diverse range of people who want to join our team. Were a Disability Confident Committed company, so we work to provide facilities, work environment adjustments and technical solutions to be as inclusive of everyone.

While it doesnt happen often, sometimes a role is very popular, and well need to close it earlier than the date weve shown here. If youre keen to join our team, wed love to hear from you so please apply as soon as you can.

To find out more about HCRG Care Group, please visit https://www.hcrgcaregroup.com/about-us-2

Date posted

23 April 2025

Pay scheme

Other

Salary

£23,875 to £23,875 a year

Contract

Permanent

Working pattern

Full-time, Part-time

Reference number

HCRGCG/TP/111228/15116

Job locations

HCRG Care Group

Chippenham

Wiltshire

SN15 1GG

Job description

Job responsibilities

As an Administrator, you'll be part of our valued Reception Services Administration team based at Chippenham or Trowbridge Community Hospital.

As part of the HCRG Care Group family, you'll receive access to a range of exclusive rewards and benefits, including:

Competitive Salary: £23,875 per year, with group pension.
Daily Comforts: Free tea, coffee, and milk at your base location.
My Reward Hub Membership: Discounts on everyday purchases like groceries, plus cashback and voucher offers for treats for you and your loved ones.
Financial Flexibility: Access your wages as you earn them, helping you handle lifes unexpected moments without high interest rates or overdraft fees.
Wellbeing Support: Resources to help with your mental and physical health, from healthy recipes and activity challenges to counselling, legal advice, and debt management tools.
Learning Opportunities: Access to eLearning and bespoke career pathways through our Outstanding learning and development team, The Learning Enterprise.
Innovative Culture: Be part of a team that encourages your ideas to improve how we work, backed by an annual £100,000 innovation fund.
Pride in Quality: Join an organization committed to the highest clinical and quality standards, with many services rated Good or Outstanding by the Care Quality Commission.

The Ideal Candidate

Good general education (e.g GCSE English & Maths)

Reception duties/ meeting & greeting the public

IT literate

Excellent customer service skills

Experience of working with a range of Microsoft Office packages (e.g. Word, Outlook & Teams)

Experience of inputting accurate and timely data onto electronic systems

Ability to treat all patient and other hospital information confidentially

The ability to communicate basic or sensitive information to colleagues, patients and relatives

The ability to work as part of a wider multi-disciplinary team to ensure high quality administration support

Able to organise, prioritise and adjust own workload in relation to the priorities of the department daily

Efficient, courteous telephone manner

Good organisational skills

Calm in a pressured environment

Confident in dealing with people at all levels

High level communication skills

Able to work unsupervised

Willing to work in other areas of the organisation if required to do so